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Need advice with damaged speaker situation

Old 12-12-00, 06:37 PM
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Wasn't sure where to stick this (Online Store or Home Theater). Feel free to move it if it is more appropriate elsewhere.

I ordered a new set of speakers using quite a few amazon GCs recently, and one of the sets arrived slightly damaged. The speakers themselves seem to be fine, but the front grille on one of them is cracked and doesn't fit on the speaker correctly... which is obviously pretty unnacceptible.

does anyone know what the policy is for something like this? they aren't all that expensive as loudspeakers go, so it seems stupid to ship all 50 or so pounds back to amazon, so they can ship me a new set, when all i need is a new grille. does anyone know if they will be able to just replace that one part? or if i could take it to some kind of repair shop and they could order me a new grille? (or, would it just be about $5 or something that i could order them myself?)

I sure am not going to pay the UPS freight to return them, and it seems stupid to send them back even if amazon will pick up the bill (although they are probably insured through UPS, and because it arrived damaged, maybe UPS would pay?)

So anyway, the question is: should i even contact amazon? if so, should i return them to them, or what should i ask them to do (or what is the general procedure for this?). the only returns i've ever made online were for DVDs or similarly small items, never something this large. maybe there's a solution i've overlooked. (and the real mystery is if anyone will read this post in the first place) :>
Old 12-12-00, 06:49 PM
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I would recommend that you return them. You should be able to get them to pay the freight since the product arrived damaged. I'm not sure if Amazon will cross ship (ship replacements to you before they received the damaged speakers back from you), but I would think that they would. I had a similar situation with a DVD player from 800.com. They emailed me a prepaid UPS label and shipped out a new one immediately.
Old 12-12-00, 09:26 PM
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I had a similiar experience with amazon. I just received a blender and the box that it came in was damaged. The blender was suppose to be a gift. The order specialist (always talk to a order specialist) said they could send another if I wanted. I told him I would keep the unit (the blender itself was okay upon inspection)and just get another at a b&m. I asked for a gc and he sent me a $15 promo gc for my troubles. So, if you can live with the damaged grill on your speakers, call amazon and complain and have them make it up to you.

Old 12-13-00, 02:32 AM
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You may be able to get a free replacement from the manufacture under it's warranty policy. It's worth a try.

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