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gotta love amazon CS - gave me a free MI:2

Old 11-23-00, 09:58 AM
  #1  
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Join Date: Nov 1999
Posts: 1,999
for all the problems we've had with amazon, you have to admit that they're usually quick with a buck to solve any problem. I preordered MI:2 and never got it, and when I wrote to complain, they gave it to me free. I never got that before! Here's the reply:

Dear DrJag,

Thank you for writing to Amazon.com. I apologize for the delay in
responding to your e-mail message. Please be assured that all of us
here are working very hard to provide a thorough, personal answer to
each of our customers as quickly as possible.

I would like to summarize what we have done with your order to compensate
for the significant delay with your order for "Mission Impossible 2." I
have reduced the charges to zero for this order and we will be shipping it
via UPS Next Day Air.

Because of the holiday weekend, you should receive it early next week.

Please accept my sincere apologies for the inconvenience you have
experienced. Please let us know if you have any further questions and
have a great holiday weekend.


Best regards,

Ken Endo
Amazon.com
Earth's Biggest Selection http://www.amazon.com


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Old 11-23-00, 12:46 PM
  #2  
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Good deal!!!

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Old 11-23-00, 12:51 PM
  #3  
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Location: Downers Grove, IL
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Nice, as much as I love to rag on them, once they acknowledge their mistake, they'll move to correct it very quickly. It's the acknowledging part that takes forever.
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Old 11-23-00, 01:14 PM
  #4  
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Join Date: Sep 2000
Location: Tennessee
Posts: 589
I ordered a Big Screen Tv from them 3 weeks ago, thanks, to Freeride, Echo and Jaboom, some how shipping was delayed and they credited me 5% back for my troubles.
Got to love it,
No sales tax and free shipping plus 5% back on my Web Certificate acount.
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