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I was ROYALLY SCREWED by Buy.com. Can U help?

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I was ROYALLY SCREWED by Buy.com. Can U help?

Old 10-27-00, 01:01 PM
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I hope somebody could help! I pre-ordered The Patriot and Frequency for $28.38 using a "$10 of $30" coupon on 10/16/00. Then I found out the Electronic Boutique was running a "2 for 1" trade in offer for The Patriot. On 10/19/00 I signed on to Buy.com and checked my account, it read that neither DVD was shipped yet so I was still able to cancel them both. I ran to EB and traded 2 Laser Line DVDs in and pre-ordered The Patriot. Now on 10/24/00 I receive The Patriot in the mail from Buy.com. I quickly check my account it read that Frequency was canceled but The Patriot was shipped on 10/23/00 and I owe then $26.00. I called their Customer Service trying to reorder, but they said it was to late and they couldn't. Does anyone have any suggestions on what I could do? Thanks!
Old 10-27-00, 01:46 PM
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I would probably have asked buy.com for a label to return The Patriot. You cancelled your entire order, not part of it. So it was their mistake, not yours.

They should allow you to return the Patriot at no expense and give you credit.
Old 10-27-00, 01:55 PM
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exactly. I think your best and easiest course of action is to just return The Patriot. Since you're getting it from EB, mine as well get your money back. Either that or exchange The Patriot for Frequency at a store

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