View Poll Results: Are customer service representative "names" real?
The names are always real!
0
0%
The names are always fake!
4
33.33%
The names are usually real!
1
8.33%
The names are usually fake!
7
58.33%
My reps are all named twikoff!
0
0%
Voters: 12. You may not vote on this poll
Customer Servic Rep. "Names" and Dialogue
11-30-18, 03:50 PM
#1
Moderator
Thread Starter
Customer Servic Rep. "Names" and Dialogue
Hmm, I'm starting to think the "name" that customer service representatives isn't always their real name. What a revelation!
Seriously, though, I've used Target's chat feature about an order this week and I've now chatted with Rio, Jam, Miley, and LeBron. I mean, part of me wants to give people the benefit of the doubt and that it's completely plausible there are people with these names working at Target, but come on! I suppose they all get to pick their screen name. I'm hopeful I'm not being culturally insensitive here but instead am having a good chuckle at this attempt to come up with cool names. I mean, if that's the case then you've got to love the person who chose LeBron!
Also been interesting to see their scripted bits, such as how "they are working very hard" on my request or to please "allow me a couple of minutes while I'm checking the details of your order." I know they're actually working with my order, but they're also working on other orders at the same time and that takes time in-between chat messages, right?
How about you? Any memorable or funny customer service representative "names" or chatter? Do you believe them?
Seriously, though, I've used Target's chat feature about an order this week and I've now chatted with Rio, Jam, Miley, and LeBron. I mean, part of me wants to give people the benefit of the doubt and that it's completely plausible there are people with these names working at Target, but come on! I suppose they all get to pick their screen name. I'm hopeful I'm not being culturally insensitive here but instead am having a good chuckle at this attempt to come up with cool names. I mean, if that's the case then you've got to love the person who chose LeBron!
Also been interesting to see their scripted bits, such as how "they are working very hard" on my request or to please "allow me a couple of minutes while I'm checking the details of your order." I know they're actually working with my order, but they're also working on other orders at the same time and that takes time in-between chat messages, right?
How about you? Any memorable or funny customer service representative "names" or chatter? Do you believe them?
11-30-18, 06:45 PM
#2
DVD Talk Hero
Join Date: Aug 1999
Location: Not necessarily Formerly known as Solid Snake
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Re: Customer Servic Rep. "Names" and Dialogue
You should be more outraged at bots using names to identify themselves. Sorry, I don’t believe any online customer service chat is done by humans.
Re: calling customer service — it depends on the company. I always used my real name. The low-end call center I worked at when I was in college didn’t care, but you had to let your supervisor know and use the same name consistently. The “professional” one I worked in at my current company was strictly your name.
Re: calling customer service — it depends on the company. I always used my real name. The low-end call center I worked at when I was in college didn’t care, but you had to let your supervisor know and use the same name consistently. The “professional” one I worked in at my current company was strictly your name.
02-11-19, 09:06 AM
#8
DVD Talk Gold Edition
02-11-19, 03:51 PM
#10
DVD Talk Legend
Re: Customer Servic Rep. "Names" and Dialogue
I work customer service as well and use my real name. Our stuff isn’t scripted but we’ve got a call flow and certain things we’re supposed to touch base on. I think a lot of it can sound scripted when as a representative I’m asked the same or similar questions all day and only have so many ways to give an answer/explanation. 
02-16-19, 06:06 AM
#11
DVD Talk Reviewer & TOAT Winner
Re: Customer Servic Rep. "Names" and Dialogue
I used my real name when I answered calls at tower.com. I think the reps who work in India are allowed to use more American-sounding names, I remember one who was named Amy Grant.
11-12-19, 12:48 AM
#12
Moderator
Thread Starter
Re: Customer Servic Rep. "Names" and Dialogue
I went to a Chinese restaurant for lunch today and checked the reviews ahead of time. Most of them were glowing, and the restaurant responded to most, too.
There is a long, long 3 out of 5-star review mentioning how they added Vietnamese dishes to the menu and went on and on about how they weren't good.
The restaurant responded to her, too, with a weird fun fact: "We added Vietnamese dishes to our menu. Have a fantastic day!"
Ooooo-kaaaaay...
There is a long, long 3 out of 5-star review mentioning how they added Vietnamese dishes to the menu and went on and on about how they weren't good.
The restaurant responded to her, too, with a weird fun fact: "We added Vietnamese dishes to our menu. Have a fantastic day!"
Ooooo-kaaaaay...
11-12-19, 09:28 AM
#13
DVD Talk Hero
Re: Customer Servic Rep. "Names" and Dialogue
I used to work customer service at a major phone company. We were told NOT to use our name.
As a customer, I'm less concerned by their name vs the service they give.
As a customer, I'm less concerned by their name vs the service they give.
