Originally Posted by TheBang (Post 13511731)

If the package gets inspected and you get dinged with postage due, definitely file a complaint for that (I had to do that once). Shipping at a slower class of mail than indicated in the auction is against eBay's terms, but so long as the package successfully arrives, there's not too much you can do (since it was free shipping). You could ask for a partial refund for the inconvenience, but there's probably not a way to force a monetary compensation. What you should do, however, is leave negative feedback. If he exceeded his stated handling time (and at 8 days, he probably did), mention that, and also mention shipping at the slower class of mail.


There's actually a https://www.ebay.com/help/selling/ebay-stores/managing-ebay-store/account-holiday?id=4090]vacation setting that you can use (instead of adjusting your handling time), so that people will know orders will not be processed until your return date.

Originally Posted by rjh_54 (Post 13512270)

Going on 24+ hours and tracking still indicates that the label was simply created. I know it's not a matter of the seller being away from his account since he was pretty active while I was submitting my best offers for the shirt. He's also been selling since 2010 according to his profile so he's definitely not new to this. One of his most recent feedback ratings was from two weeks ago and it was negative (his only negative), and it looks like somebody else had an issue with not getting their item within the delivery window.

Originally Posted by movieguru (Post 13512404)

How busy a seller is it? Does he have hundreds of items for sale or just a few? I would wonder if he just can't locate where he put the item you bought and just generated a shipping label to comply with Ebay's seller expected shipping times. If this is the case that would explain why he generated a Media Mail shipping label because that would be the cheapest cost to eat. He may just be waiting for you to contact him, then he could say, "Oh it must be lost. I'll just issue you a refund for what you paid". I've had a few sellers that I've suspected of doing this to me. I would send him a message and see what he says If you don't say anything, he may not know there is an issue.

Originally Posted by Red Hood (Post 13742862)

So a seller stiffed me on a book I ordered online. I filed a report, quickly won and got my money back. Afterwards, I left the seller negative feedback, simply saying that I didn't received the item nor any communication from the him through this transaction. Several days later, ebay removed the negative feedback from the seller's account. I emailed them why, and customer service had no answer for what had happened. The rep for ebay apologized to me through several emails but said that because it was removed, that or a new feedback couldn't be reinstated. This is some bullshit.

Originally Posted by Troy Stiffler (Post 13745087)

Do you have record of what you said in your feedback?

Also, if it was the seller's first time, eBay will auto-remove the feedback. They just "dispute" it and it gets more-or-less auto accepted.

Also, the seller may be able to claim some kind of Covid-19 excuse right now.

Originally Posted by Red Hood (Post 13742862)

So a seller stiffed me on a book I ordered online. I filed a report, quickly won and got my money back. Afterwards, I left the seller negative feedback, simply saying that I didn't received the item nor any communication from the him through this transaction. Several days later, ebay removed the negative feedback from the seller's account. I emailed them why, and customer service had no answer for what had happened. The rep for ebay apologized to me through several emails but said that because it was removed, that or a new feedback couldn't be reinstated. This is some bullshit.

Originally Posted by movieguru (Post 13745596)

Does the tracking show the seller shipped the book out on time or does the tracking show the item was deliveree to your address but you just didn't get it? If tracking shows it was delivered but the buyer claims they didn't receive it in their feedback, it can be removed. I've had to do this a number of times. Also with the whole virus thing right now, there are many post office processing centers right now that are running several weeks behind in delivering mail (Detroit, MI for example), so some packages may get held up in those areas. I've had a buyer file a complaint really quickly on an item and they escalated it right away after the four days were up. Ebay refunded them right away out of my money and of course the item got delivered the next day. I will be appealing that one myself.

Originally Posted by Red Hood (Post 13745779)

There's no tracking number, the dealer never submitted one to ebay. He also never communicated with me or ebay about the book. Basically, I paid for the item using Buy It Now and there was 0 movement from the seller. No emails, no shipping information. Nothing. That's why even the ebay rep that I talked too was surprised about the feedback removal. He mentioned that the seller will get a strike on his record and that after 3 strikes their account usually gets suspended.

Originally Posted by orangerunner (Post 13745799)

One thing I've noticed recently is that eBay will add the phrase "Same Day Shipping!" to all of my ads which, when I review my ad details, I can't find a way to remove this. What does "Same Day Shipping!" really mean anyway? If someone orders an item at 8:00 in the evening, I have 4 hours to hoof-it to the Post Office which closed at 6:00?

Originally Posted by TheBang (Post 13746054)

Check the “Handling Time” on your listings. Make sure it’s set to at least 1 day.

Originally Posted by orangerunner (Post 13746148)

My handling time to set to "1-10 business days" and yet the "Same Day Shipping" in bright red text still pops-up on all my ads.

Originally Posted by TheBang (Post 13747245)

"1-10 business days" is not a valid option. What kind of software are you using that lets you choose that? That field is an integer, not a range, and the valid values on eBay US are 0, 1, 2, 3, 4, 5, 10, 15, 20, or 30. If your software is sending an invalid value, it might be defaulting to "0" which means "Same Day Handling".

Originally Posted by movieguru (Post 13747578)

I think the 1-10 business dys is the shipping option and not the handling time.

Originally Posted by TheBang (Post 13747759)

no that’s not it because eBay doesn’t accept an integer or numerical range for that. You can only specify a class of shipping or product, like Standard or Economy or Priority Mail.

No, fhe logical explanation is that his handling time is being set to 0 on his listings which is why it says Same Day Shipping.

Originally Posted by movieguru (Post 13747848)

Ebay has some kind of program where sellers that consistantly ship quickly will be put in the program without their knowlege that has a guarunteed same day/ expidited shipping on many or most of their items. If those items don't get delivered by the expected delivery date, the buyer can get a $5 credit (paid by Ebay). This is all done without the seller even knowing about it happening.

Originally Posted by movieguru (Post 13747848)

Ebay has some kind of program where sellers that consistantly ship quickly will be put in the program without their knowlege that has a guarunteed same day/ expidited shipping on many or most of their items. If those items don't get delivered by the expected delivery date, the buyer can get a $5 credit (paid by Ebay). This is all done without the seller even knowing about it happening.

Originally Posted by Troy Stiffler (Post 13754764)

Here's a good indicator of how ill-managed eBay really is...

1. Customer opened an "item not received" claim. No big deal. I printed the label through eBay, it was delivered, and eBay or PayPal will eat the cost.

2. I clicked "escalate to customer service" after waiting 7 days (which is their basic rule).

3. I get an error that says "Oops, we had a technical hiccup Please try again later." Sucks. Typical. I'll figure it out.

4. I'm seeing forum posts that this has been a problem since 2014!

you should be able to escalate the claim after three days. An INR case shouldn't be allowed to be filed by the customer if the tracking is showing it was delivered to the correct address. I don't know why this is not integrated into Ebay's system. If you print a label through Eby, they would already know the item was delivered, so making the seller wait three days is absurd. It doesn't matter as much to me because I have more than enough money in my Paypal account to cover the locking of the funds for the transaction. But for those that have only sold one thing on Ebay in the past month may have already spent the money from the transaction or at least the amount that it costed them to ship the item. Locking the funds in this instance could cause the money to be taken out of the seller's bank account and cause their bank account to be overdrafted and charged fees for ever debit transaction or check that bounced.

I haven't seen the "oops" error in Ebay's resolution center, but I've seen it multiple other places from time to time.

In the realm of IT and fixing bugs ... like what the fuck? Are you really that useless that this happens endlessly and nobody is ever going to fix it? What the fuck is wrong with you people?

There's also another oddity... If you buy an item on a Friday, and pay for FedEx Overnight, eBay tells the customer you will deliver it on Saturday. Two things are wrong with that. First, Ebay doesn't even offer the Saturday Delivery upgrade. And second, it's a $15 upgrade that a seller should never be expected to eat. It's been like that since 2010. And they'll probably never fix it. It's pathetic.

Originally Posted by TheBang (Post 13763318)

Yeah, that's super-weak. Negative feedback was appropriate. You can take solace in the fact that she also gets dinged for refunding because it was "out of stock". You're not supposed to sell that that you can't fulfill, so eBay will penalize if you have too many unfilled orders.