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My Jurassic Park Collection from Amazon.com Arrived Damaged :(

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My Jurassic Park Collection from Amazon.com Arrived Damaged :(

Old 10-12-00, 09:36 PM
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I got my 2-disc Jurassic Park boxed set today, and in both cases, the disc placeholder was broken so the discs were sliding around in the case, the undersides scratched.

I've e-mailed Amazon.com asking for a replacement. Will they require me to ship the broken set back before they send it?
Old 10-12-00, 09:41 PM
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When I have dealt with amazon, they will issue a new set and when it arrives it will have an RMA so you ship back your damaged set when you get the new one. It has been 4 or 5 months since my last exchange with them and it might have changed. I would call them and get it taken care of faster.
Old 10-12-00, 10:18 PM
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I got an email back from Amazon (only took an hour, wow! ), and they are going to send a replacement to me ASAP via 2nd day air. I'm impressed

[This message has been edited by Snowball (edited October 12, 2000).]
Old 10-12-00, 10:46 PM
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Good. I will admit, the one good thing about Amazon is the CSR.

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