Washington AG tells me to "Suck it and See".....
#1
DVD Talk Special Edition
Thread Starter
Join Date: May 1999
Location: cleveland, oh USA
Posts: 1,062
Likes: 0
Received 0 Likes
on
0 Posts
Thank you for contacting the Washington State Attorney General. We
have
contacted Amazon.com and received the following response(s). Please
note
that one or both of these issues may have affected you. If you have
further
questions or comments, you may reply to this e-mail, or contact Amazon
directly through their website.
CCRC Staff
1. In response to inquiries about the price testing:
Thank you for writing to us at Amazon.com with your concern.
Recent media reports about the pricing practices in our DVD store
have been inaccurate. While it is true that we occasionally test
various aspects of our web site--including layout, design, prices
and customer reviews--to determine which characteristics drive
customer purchases and satisfaction, these tests are random and are
not based on a customer's purchasing history with Amazon.com.
These tests are conducted for a brief period during which certain
sections of our web site will appear differently to randomly selected
Amazon.com customers. Price is one aspect we may test; accordingly,
that means that some customers may be charged a different price for
selected items.
If you ordered one of these DVDs during this period, we will contact
you to refund the difference between the price you paid and the
lowest test price that we offered on that DVD during the test
period. If we conduct any price tests in the future, all customers
who order items affected by these tests will automatically be
refunded any price difference at the conclusion of the test, thereby
ensuring that they will pay the lowest available price.
We value your business and appreciate the trust you have placed in us
by being a customer. Thank you for shopping at Amazon.com.
2. In response to price error complaints:
Greetings from Amazon.com. Thank you for responding to us about your
order.
We sincerely regret the error that resulted in your expectation of
receiving this item at such a reduced, and incorrect, price.
At any given time, despite our best efforts, a small number of the
more than 4.7 million items on our site may be mispriced. We do,
however, verify prices as part of our shipping procedures. If an
item's correct price is lower than our stated price, we charge the
lower amount and ship you the item. If an item's correct price is
higher than our stated price, we contact you for instructions before
shipping--as we've done in this case.
We realize that a small number of orders were shipped at incorrectly
low prices before we were able to correct the error and contact those
customers. However, we cannot continue to offer these prices.
You can read more about our pricing policies in the "Help Desk"
section of our web site:
http://www.amazon.com/exec/obidos/subst/help/pricing.html/
In accordance with our posted policies on pricing, we are unable to
offer this item for the incorrectly posted price. If you would prefer
to cancel this item, you may do so through the "Your Account" link on
our site.
Click the "Go!" button next to "Where's my stuff? - my recent orders"
and sign in with your e-mail address and password. Next, click the
order number for the order you wish to modify. You will then be able
to approve or cancel any item with updated price information.
Thanks again for letting us know how you feel about this issue. I
hope you will give us a chance to serve you again in the near future.
have
contacted Amazon.com and received the following response(s). Please
note
that one or both of these issues may have affected you. If you have
further
questions or comments, you may reply to this e-mail, or contact Amazon
directly through their website.
CCRC Staff
1. In response to inquiries about the price testing:
Thank you for writing to us at Amazon.com with your concern.
Recent media reports about the pricing practices in our DVD store
have been inaccurate. While it is true that we occasionally test
various aspects of our web site--including layout, design, prices
and customer reviews--to determine which characteristics drive
customer purchases and satisfaction, these tests are random and are
not based on a customer's purchasing history with Amazon.com.
These tests are conducted for a brief period during which certain
sections of our web site will appear differently to randomly selected
Amazon.com customers. Price is one aspect we may test; accordingly,
that means that some customers may be charged a different price for
selected items.
If you ordered one of these DVDs during this period, we will contact
you to refund the difference between the price you paid and the
lowest test price that we offered on that DVD during the test
period. If we conduct any price tests in the future, all customers
who order items affected by these tests will automatically be
refunded any price difference at the conclusion of the test, thereby
ensuring that they will pay the lowest available price.
We value your business and appreciate the trust you have placed in us
by being a customer. Thank you for shopping at Amazon.com.
2. In response to price error complaints:
Greetings from Amazon.com. Thank you for responding to us about your
order.
We sincerely regret the error that resulted in your expectation of
receiving this item at such a reduced, and incorrect, price.
At any given time, despite our best efforts, a small number of the
more than 4.7 million items on our site may be mispriced. We do,
however, verify prices as part of our shipping procedures. If an
item's correct price is lower than our stated price, we charge the
lower amount and ship you the item. If an item's correct price is
higher than our stated price, we contact you for instructions before
shipping--as we've done in this case.
We realize that a small number of orders were shipped at incorrectly
low prices before we were able to correct the error and contact those
customers. However, we cannot continue to offer these prices.
You can read more about our pricing policies in the "Help Desk"
section of our web site:
http://www.amazon.com/exec/obidos/subst/help/pricing.html/
In accordance with our posted policies on pricing, we are unable to
offer this item for the incorrectly posted price. If you would prefer
to cancel this item, you may do so through the "Your Account" link on
our site.
Click the "Go!" button next to "Where's my stuff? - my recent orders"
and sign in with your e-mail address and password. Next, click the
order number for the order you wish to modify. You will then be able
to approve or cancel any item with updated price information.
Thanks again for letting us know how you feel about this issue. I
hope you will give us a chance to serve you again in the near future.
#3
Member
Join Date: Jul 2000
Location: SoCal
Posts: 232
Likes: 0
Received 0 Likes
on
0 Posts
Trying to fight Bezos on his home turf isn't going to work. You have about as much luck as the card counters who get manhandled by Vegas casinos who bring charges in NV. The state of Washington isn't going to do anything to scare off Internet companies. Talk to the state's AG where you were sitting when Bezos stiffed you.