DVD Talk Forum - Anyone ever have luck getting Amazon to honor expired Gift Certs?

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Save Ferris

06-24-13 09:35 AM

Anyone ever have luck getting Amazon to honor expired Gift Certs?

While moving I found an old $50 GC that I never used.
Amazon supposedly has good Customer Service if you can get a hold of them.

Anyone ever try to resurrect an old certificate that was never used?

Shannon Nutt

06-24-13 05:24 PM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

I didn't think Amazon's gift cards expired? Is this a card with a code on it? Or some kind of promotional tie-in?

TerryW

06-24-13 06:52 PM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

From Amazon Help:

Quote:

Previously Expired Gift Cards:

The expiration date for Gift Cards issued after October 1, 2005 are waived and may be redeemed for eligible purchases notwithstanding any stated expiration date. Any Gift Cards issued prior to that date expire in accordance with their terms. Expiration dates also do not apply for such Gift Cards issued in CA, CT, LA, ME, MD, MA, MT, NH, ND, OK, RI, VT, WA. Expiration dates do not apply in any other state solely to the extent as prohibited or limited by law.

Save Ferris

06-25-13 08:50 AM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Thanks Terry, I'll try to talk it out with them. They're hard to get on the phone.

Save Ferris

06-25-13 09:07 AM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Followup--was able to cite their policy and they honored the GC. It had expired in December 2005!

TGM	06-25-13 09:26 AM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Quote:

Originally Posted by Save Ferris (Post 11743048)

Thanks Terry, I'll try to talk it out with them. They're hard to get on the phone.

Amazon reps are hard to get on the phone? Are you serious? Their call back service has me talking to a live person in about 20 seconds.

TheBang

06-25-13 09:17 PM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Quote:

Originally Posted by Save Ferris (Post 11743060)

Followup--was able to cite their policy and they honored the GC. It had expired in December 2005!

What did you say to get them to honor it? I have a $50 GC that was issued 5/24/05 and expired 5/24/07.

Arthur Dent

06-25-13 10:10 PM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Quote:

Originally Posted by TGM (Post 11743084)

Amazon reps are hard to get on the phone? Are you serious? Their call back service has me talking to a live person in about 20 seconds.

I know :lol:. It's always been very convenient and easy.

Save Ferris

06-26-13 10:10 AM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

I meant finding the phone number took some googling. I could only find email help on the site. Anyway I just pleaded my case and they really offered no resistance. I did have the original GC and number in front of me.

benedict

06-28-13 07:59 AM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Quote:

Originally Posted by Shannon Nutt (Post 11742337)

I didn't think Amazon's gift cards expired? Is this a card with a code on it? Or some kind of promotional tie-in?

A bit off-topic for here but the Amazon Giftcard expiry rules in Britain are somewhat more strict!<blockquote>"Gift certificates and gift cards and unused portions of gift certificates and gift cards expire one year from the date of issue, where permissible under applicable law"</blockquote>Maybe they'll change that one, recently having been in the news regarding the relatively small amount of compamny tax they pay here as compared to their local turnover.

TerryW

07-03-13 02:22 PM

Re: Anyone ever have luck getting Amazon to honor expired Gift Certs?

Quote:

Originally Posted by Save Ferris (Post 11744352)

I meant finding the phone number took some googling. I could only find email help on the site.

Try this:

Spoiler:

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