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Re: The complaining about Amazon thread
Originally Posted by jjcool
(Post 13158955)
These are the relevant lines that stick with me. I have prime, and I have never had to pay $30 to get something the next day. I have gotten quite a few items next day, and they have all been on time. So something is fishy there. Is next day shipping more expensive for some items than others? He mentions that this item, he never says what it is, went "UPS". Is it possible that it was some large item that went UPS freight? The article just screams bullshit to me, on top of the guy, admittedly, being a prick.
$30 to ship a washing machine and dryer overnight is not bad. |
Re: The complaining about Amazon thread
Dealing with Amazon's outsourced customer service by chat has become increasingly frustrating in the past five years. It took 20 minutes the other day for a rep to resolve a simple delivery issue of mine that should have been handled in 3 minutes.
Amazon knows they are the only game left in town for many customers. Their growing monopoly has given them a license to cut corners when needed in critical areas. I get the feeling that Amazon wants out of the normal retail delivery business. They envy Apple more than they envy Walmart, though I think they plan to go after Walmart next. |
Re: The complaining about Amazon thread
Amazon has certainly been trending in favor of their own devices, web storage, and streaming plans over regular retail. Much better margins to sell someone a kindle and have them purchase digital books within that ecosystem than to sell a physical book.
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Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13159176)
On many occasions during the last several years, I have said the following to amazon customer service representatives on the phone, in emails, and in text conversations. This is just me paraphrasing myself, so these are not my exact words:
"The reason my package was late is because amazon chose to use an unreliable shipper. The only shippers that always deliver my packages on time are UPS and Federal Express. Please always use one of those shippers for my orders. Please never again use the U.S. Post Office, Prestige, or amazon's own shipping service, as these all have a proven track record of being late." Amazon's response to this has always been to ignore my request, and to continue using these unreliable shippers. So last year, when I was eight months into my then-current Prime membership, I tried a new strategy. I said: "I paid $99 for Prime membership so I could get two day shipping. My package was late. I did not get the two day shipping that I paid for. Therefore, I would like a full refund of the entire $99." A few days later, amazon refunded the $99 to my credit card. But even that didn't convince them to stop using unreliable shippers. My most recent order is late. For just this one order, I talked to three different people, all on just one phone call. None of them showed any concern for the fact that amazon had again chosen to use two different unreliable shippers for this one order. I also sent several emails. In each of these communications, both on the phone and in email, I repeated my earlier statement about which shippers were reliable, and which were unreliable. Despite me being very clear about this, and me saying it multiple times to multiple people, amazon ignored everything that I said, and instead, they sent me the following email. This is a copy and paste, so this is amazon's exact words: "Because you have had repeated shipping issues on Prime shipments, our Prime team will investigate the root cause of the problem and they will prevent this from happening again in future." This proves, without any doubt, that amazon customer service representatives do not actually listen to the things that their customers say. If they had actually listened to me, there would be no need for them to "investigate the root cause" as to why my so many of my packages are late. Amazon has lost a huge amount of business from me because of their refusal to honor their "guaranteed" delivery date. I have been taking the bus and buying a lot of things at Target and Barnes and Noble (often for higher prices than what amazon charges, which is on top of the bus fare that I pay to get there) that I otherwise would have bought from amazon, if only they kept their promise regarding their "guaranteed" delivery dates. However, I still do use amazon when other sellers don't have the items that I want. This time, I was seven months into my current prime membership, when I requested that my entire $99 be refunded, due to amazon's refusal to honor their "guaranteed" delivery date. The person on the phone said OK. Soon afterward, I received an email conforming that I will be getting my $99 back. |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13159182)
People who tell the truth are often pricks.
I'll take truth over good manners any day. No, some people are entitled assholes. |
Re: The complaining about Amazon thread
Originally Posted by Why So Blu?
(Post 13159521)
No, some people are entitled assholes.
There is nothing "entitled" about someone wanting to get the service that they paid for. |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13159176)
On many occasions during the last several years, I have said the following to amazon customer service representatives on the phone, in emails, and in text conversations. This is just me paraphrasing myself, so these are not my exact words:
"The reason my package was late is because amazon chose to use an unreliable shipper. The only shippers that always deliver my packages on time are UPS and Federal Express. Please always use one of those shippers for my orders. Please never again use the U.S. Post Office, Prestige, or amazon's own shipping service, as these all have a proven track record of being late." Amazon's response to this has always been to ignore my request, and to continue using these unreliable shippers. So last year, when I was eight months into my then-current Prime membership, I tried a new strategy. I said: "I paid $99 for Prime membership so I could get two day shipping. My package was late. I did not get the two day shipping that I paid for. Therefore, I would like a full refund of the entire $99." A few days later, amazon refunded the $99 to my credit card. But even that didn't convince them to stop using unreliable shippers. My most recent order is late. For just this one order, I talked to three different people, all on just one phone call. None of them showed any concern for the fact that amazon had again chosen to use two different unreliable shippers for this one order. I also sent several emails. In each of these communications, both on the phone and in email, I repeated my earlier statement about which shippers were reliable, and which were unreliable. Despite me being very clear about this, and me saying it multiple times to multiple people, amazon ignored everything that I said, and instead, they sent me the following email. This is a copy and paste, so this is amazon's exact words: "Because you have had repeated shipping issues on Prime shipments, our Prime team will investigate the root cause of the problem and they will prevent this from happening again in future." This proves, without any doubt, that amazon customer service representatives do not actually listen to the things that their customers say. If they had actually listened to me, there would be no need for them to "investigate the root cause" as to why my so many of my packages are late. Amazon has lost a huge amount of business from me because of their refusal to honor their "guaranteed" delivery date. I have been taking the bus and buying a lot of things at Target and Barnes and Noble (often for higher prices than what amazon charges, which is on top of the bus fare that I pay to get there) that I otherwise would have bought from amazon, if only they kept their promise regarding their "guaranteed" delivery dates. However, I still do use amazon when other sellers don't have the items that I want. This time, I was seven months into my current prime membership, when I requested that my entire $99 be refunded, due to amazon's refusal to honor their "guaranteed" delivery date. The person on the phone said OK. Soon afterward, I received an email conforming that I will be getting my $99 back. Amazon just credited the $99 to my credit card, just like they said they would. Again, these are the words that I said: "I paid $99 for Prime membership so I could get two day shipping. My package was late. I did not get the two day shipping that I paid for. Therefore, I would like a full refund of the entire $99." I realize that asking for the entire Prime membership to be refunded due to just one late order when I had already had that Prime membership for more than half a year (twice now - once last year, and once this year) may seem extreme, but they can't be allowed to get away with the stuff that they have been doing. If they would simply honor their "guaranteed" delivery date by using reliable shippers, then none of this would be happening. |
Re: The complaining about Amazon thread
Maybe i'm just lucky or it's the area I live in, but I don't think I've really ever had any issues with Amazon being late on an order, or if so it was only an extra day or so and I already forgot about it.
The article posted seems extreme to me, but also an issue not specific to Amazon. I don't think any retailer proactively sets out to apologize or refund a customer for a shipping delay, nor do I blame any company for not having that kind of policy. |
Re: The complaining about Amazon thread
So mad today. My Wonder Woman 4K UHD pre-order, which I made 15 days ago, was not delivered today as promised. Apparently Amazon ran out of stock and didn't bother informing me.
How the hell did they run out of pre-order allotments when I made the order 15 days ago? I got no communication from them and the order was left hanging since I got no word if it shipping or not. I checked the website and it said it was out of stock. Contacted them by chat and they really had no answer, they just said pre-orders are 1st come, 1st serve basis. But still, if they didn't have enough stock to ship it by today, I should have gotten some e-mail or communication about it. Very bad fuck up. I know this is probably a really popular item, but still man. Just told them to cancel it. I'll get it at Best Buy or Target faster than you rushing it whenever the hell that is. They gave me a $10 credit for fucking this up. |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13159183)
$30 to ship a washing machine and dryer overnight is not bad.
A quick check on Amazon for washing machines yields some results with prime shipping. One said it would take 4 days for delivery, while the others had delivery to be scheduled. None of the ones that I looked at mention next day delivery being an option, much less a $30 upcharge. |
Re: The complaining about Amazon thread
Originally Posted by jjcool
(Post 13160077)
Yes. That isnt bad. Does that make him more of a prick if he bought a washing machine for his wife's birthday? Is that worse than a vacuum cleaner?
A quick check on Amazon for washing machines yields some results with prime shipping. One said it would take 4 days for delivery, while the others had delivery to be scheduled. None of the ones that I looked at mention next day delivery being an option, much less a $30 upcharge. He didn't say what he was getting his wife for her birthday. I was trying to make a joke at his expense. |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13159525)
Amazon just credited the $99 to my credit card, just like they said they would.
Again, these are the words that I said: "I paid $99 for Prime membership so I could get two day shipping. My package was late. I did not get the two day shipping that I paid for. Therefore, I would like a full refund of the entire $99." I realize that asking for the entire Prime membership to be refunded due to just one late order when I had already had that Prime membership for more than half a year (twice now - once last year, and once this year) may seem extreme, but they can't be allowed to get away with the stuff that they have been doing. If they would simply honor their "guaranteed" delivery date by using reliable shippers, then none of this would be happening. So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands. You're so righteous, dude. :sarcasm: |
Re: The complaining about Amazon thread
Originally Posted by Why So Blu?
(Post 13160406)
So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands.
You're so righteous, dude. :sarcasm: |
Re: The complaining about Amazon thread
^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.
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Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13160371)
He didn't say what he was getting his wife for her birthday. I was trying to make a joke at his expense.
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Re: The complaining about Amazon thread
Originally Posted by Viper187
(Post 13160412)
They use USPS shipping that's NOT guaranteed to be 2-day.
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Re: The complaining about Amazon thread
Unprovoked, Amazon threw a free month of Prime my way.
They couldn't have done it at a worse time, as just previous to it, I had ordered a bunch of stuff that I the fee 2-Day shipping could have helped, and I had time to watch some of their crappy original content. But right after I got they gave me that trial run (which I didn't ask for), I had zero things to order and zero time to watch their crap. I ended up canceling it early, just so they won't bill me for the new month in case I forget. |
Re: The complaining about Amazon thread
Originally Posted by Why So Blu?
(Post 13160415)
^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.
On a similar tangent, I recall a story from earlier this year about Wal-Mart not employing as many loss prevention staffers, figuring that just letting people steal stuff is cheaper than a larger payroll. |
Re: The complaining about Amazon thread
Originally Posted by thetao
(Post 13160983)
I can see it both ways. I don't have Prime and likely never will, and am not somebody who typically cares when the package arrives, as long as it's intact and in "retail new" shape, i.e. no slices through the bar code. Amazon still disappoints a bit too often. But if you're expecting 1-day or 2-day shipping and get something else (allowing for the hand-off to the carrier, which can get held up), you have a right to be upset. This being a recurring problem, if the only way to get Amazon's attention is for (optimistically) millions of people to demand a refund of their $99, so be it. Hit 'em where it hurts. Amazon is wagering that few enough people will complain about shoddy Prime service that they make more profit this way than by fixing anything.
On a similar tangent, I recall a story from earlier this year about Wal-Mart not employing as many loss prevention staffers, figuring that just letting people steal stuff is cheaper than a larger payroll. |
Re: The complaining about Amazon thread
It's not the seller doing the slashing, but closeout titles the label (typically WB) desires to mark as such. Although I am seeing fewer slashes on Big Lots disks, which may be a good sign. I always thought "Fulfilled by Amazon" items were supposed to be indistinguishable from Amazon's own, but that's not the case maybe 25% of the time. Amazon could police this. After all, isn't it their people slapping the Amazon inventory bar code sticker over the original? But again, I suspect it's coming down to expense. People like me who will return 3 or 4 copies until they get one intact are few enough that it isn't worth the money. And if Amazon doesn't care, sadly, the sellers tend to stay quiet.
I'd love to have the Marketplace system add one more condition: "retail new". "New" means an items is still sealed and unused. "Retail new" means it looks like an item you'd find on a store shelf and would be proud to give as a gift. |
Re: The complaining about Amazon thread
Surprisingly, one thing that has NEVER bothered me about Amazon is the time it takes for items to be shipped. I couldn't care less about getting Prime (it is exhortion, and pure gravy for them). If I make a (rare) order on Amazon and my package takes a week to arrive, so be it. I'm patient. I'll opt for free shipping every time, even if I need to spend $35 to get it, I just collate and place a "big" order at that time for multiple items.
If I was paying $99 a year for "expedited" shipping from Amazon (a cold day in hell, THAT would be), then I'd be upset if they didn't honor the written contract that they agreed to when signing up for that service (ie, guaranteed 2-day shipping service). If they get away too often with not honoring that Prime contract with too many people, it will burn them. They've calculated that they can have a certain % "fudge factor' and get away with it. The bean counters have done this, and the amount they save doing so goes to line their coffers as pure profit. |
Re: The complaining about Amazon thread
Originally Posted by Why So Blu?
(Post 13160406)
So you're working the system then? How is that better? Shit happens, but hey blame Amazon and not the shippers. Why don't you call the USPS, UPS, or FedEX to complain? Once they get it it's out of Amazon's hands.
You're so righteous, dude. :sarcasm: It is 100% amazon's fault that my package was late, because amazon deliberately chose to use an unreliable shipper. When I pay for two day shipping, I have the right to expect amazon to use a reliable shipper. When amazon deliberately chooses to use a shipper that takes more than two days, amazon is committing fraud, and I have every right to ask for my money back. There is no reason for me to contact the shipper. I am not the shipper's customer. I am amazon's customer. UPS and Fedex are always on time for me. The shippers that are late for me are the U.S. Post Office, Prestige, and amazon's own shipping service. I have repeatedly asked amazon not to use those shippers for me, because they do not give two day delivery. When amazon chooses to deliver my packages later than the "guaranteed" date, it is committing fraud. It is not "working the system" to ask for my money back when I never got what I paid for in the first place. If amazon had simply listened to me, and used only reliable shippers, I never would have asked for the money back. |
Re: The complaining about Amazon thread
Originally Posted by Viper187
(Post 13160412)
Amazon IS to blame, especially when they choose to keep doing business with other garbage carriers in spite of ridiculous amounts of complaints (A1, Lasership, Prestige). Moreover, they and other online retailers forever refuse to allow people to choose our shipping carrier no matter what we pay or are willing to pay. The option is NEVER there. Also, Prime members pay for "2 Day shipping," but if you check UPS etc tracking, that's pretty much NEVER the shipping method that's actually used. They ship Ground and expect it to get there anyway. They keep doing the bullshit where UPS/FedEx hand off packages to the post office and expect it to get there. They use USPS shipping that's NOT guaranteed to be 2-day. If they're not willing to do it right, I'd rather have Prime be straight USPS Priority Mail or UPS 3 Day Select all the time, with heavily discounted overnight/2-day, and just avoid the bullshit.
Thank you. For the record, the U.S. Post Office "two day priority" is a scam. My package that was ordered on Sunday, shipped on Monday, and had an "expected" delivery date of Wednesday (according to the U.S. Post Office tracking website), was not actually delivered until Tuesday the following week. There were no holidays in that time. And for the Post Office, Saturday is a business day. So the Post Office delivered my package five business days later than the "expected" date. Also, the online tracking (again, from the U.S. Post office tracking website) said the package was at my local post office on Friday, waiting for me to pick it up. But when I went there to get it, they said they did not have it. |
Re: The complaining about Amazon thread
Originally Posted by Why So Blu?
(Post 13160415)
^ Nah, people want their cake and eat it too -- this is why we can't have nice things. You missed my shipping deadline? Give me an extra year of PRIME at no charge! Huh? How is that fair. If anything, they should give you back a pro-rated refund of your PRIME membership not the full $99, because you more than damn well got your $99 worth in 6 months. I would not be surprised if they raised PRIME again in the near future.
If they had actually offered me a pro-rated refund of the prime membership, I would have taken it. But they did not do that. Instead, multiple people repeatedly ignored everything that I said. They offered me nothing except excuses. Me: "Why does amazon continue to use shippers that it knows are unreliable?" Amazon customer service reps: "We choose shippers that offer the best service." They deserve to lose their $99 for that. |
Re: The complaining about Amazon thread
Originally Posted by jjcool
(Post 13160693)
So what on Amazon would cost $30 to ship next day with prime?
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Re: The complaining about Amazon thread
Approximately half of my day revolves around Amazon. It's a #'s game. Maybe .5% of their shipments don't get delivered on time. Maybe the SKU was misplaced in their warehouse, and it took an employee hours to locate. Maybe a trailer didn't get picked up off the dock in time to reach the airport. Amazon's logistics system is lean and beautiful. But it's not magic. And you're not paying to be included in an elite delivery service. You're paying to be included in a UPS/FedEx/USPS expedited service.
If you don't like it, you mark "missed fulfillment promise" and return the product (Amazon will pay shipping). That's their process. Amazon has amazing AI that tracks every penny a SKU is making them (based on cubic volume, profits, cost of fulfillment, etc.). If they're still making money, the system allows them to make customer concessions (such as free Prime). And they eat costs all day every day. But if that SKU becomes unprofitable (even at the customer's unreasonable requests or error), they'll dump it and won't look back. I'm a little torn on their 3rd-world ghetto-ized economy. On one hand, it seems lean and efficient. On the other hand, they drive down their prices so far that it puts stress on everyone they pay. For example, UPS might move 1M Amazon packages a day. But they make very little profit (if any) on moving all of those packages. Same goes for the vendors. It creates positive cashflow for everyone. But you can be moving $1B a month, and still losing money. And that happens when companies see that opportunity to work with that much money. UPS walks a fine line, trying to profit from moving all of those packages. And they might be better off if they didn't deal with Amazon at all, and let FedEx/USPS take the hit. |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13169036)
The writer didn't say.
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Re: The complaining about Amazon thread
Originally Posted by zyzzle
(Post 13161157)
Surprisingly, one thing that has NEVER bothered me about Amazon is the time it takes for items to be shipped. I couldn't care less about getting Prime (it is exhortion, and pure gravy for them). If I make a (rare) order on Amazon and my package takes a week to arrive, so be it. I'm patient. I'll opt for free shipping every time, even if I need to spend $35 to get it, I just collate and place a "big" order at that time for multiple items.
If I was paying $99 a year for "expedited" shipping from Amazon (a cold day in hell, THAT would be), then I'd be upset if they didn't honor the written contract that they agreed to when signing up for that service (ie, guaranteed 2-day shipping service). If they get away too often with not honoring that Prime contract with too many people, it will burn them. They've calculated that they can have a certain % "fudge factor' and get away with it. The bean counters have done this, and the amount they save doing so goes to line their coffers as pure profit. |
Re: The complaining about Amazon thread
Originally Posted by jjcool
(Post 13169537)
Yes. I know. Which makes his story seem all the more far fetched.
:thumbsup: |
Re: The complaining about Amazon thread
Originally Posted by grundle
(Post 13169035)
If they had actually offered me a pro-rated refund of the prime membership, I would have taken it. But they did not do that. Instead, multiple people repeatedly ignored everything that I said. They offered me nothing except excuses.
https://www.dealnews.com/features/Ho...ee/938946.html Amazon actually changed the wording in the Help page linked in the article to remove that provision (one month free for Prime shipments) a few months ago, but I called in on a shipment that was one day late last month and they still gave me an additional free month on my Prime membership. |
Re: The complaining about Amazon thread
Originally Posted by TheBang
(Post 13170032)
If the shipper misses a guaranteed delivery date, call Amazon, and you can get one month added to your Prime membership (up to 12 times per year).
https://www.dealnews.com/features/Ho...ee/938946.html Amazon actually changed the wording in the Help page linked in the article to remove that provision (one month free for Prime shipments) a few months ago, but I called in on a shipment that was one day late last month and they still gave me an additional free month on my Prime membership. Thanks. |
Re: The complaining about Amazon thread
These new prime football looking cardboard boxes Amazon is using as of late to ship items are sturdy as hell. They should always stick with those. :)
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Re: The complaining about Amazon thread
I haven't ordered from Amazon in awhile but last night I did grabbing a new PC Mouse and a couple of CD's...including the 2 Disc Tom Petty & The Heartbreakers Anthology....darn I'm still tore up about his passing...
But I noticed the "Free Shipping with $25 & Over" is back from the $35 so that's good.... |
Re: The complaining about Amazon thread
Fucking Amazon can't even override their own purchasing limits. They limited Mass Effect Andromda to 3 copies. I ordered 2, but the package got lost. It was literally impossible to order 2 more after they refunded the original order. The email people said to call the 800 number, and the 800 number people couldn't even override it.
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Re: The complaining about Amazon thread
For someone that supposedly has so many problems with Amazon, you sure do order a lot of stuff from them.
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Re: The complaining about Amazon thread
Originally Posted by jjcool
(Post 13180939)
For someone that supposedly has so many problems with Amazon, you sure do order a lot of stuff from them.
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Re: The complaining about Amazon thread
Some observations about brick and mortar vs Amazon.
1. Amazon has everything. Everyone should be stocking their products at Amazon. It's a beautiful system. 2. I'll still buy local if the price is right, or I need something on the fly. I need a new APC yesterday (surge killed my current one). No time to wait around for Amazon. I would have bought it at Best Buy, even if it was a few dollars more. Turns out that it was within $1 of Amazon's price. 3. There are some reasons to buy local still. For example, I bought an "Amazon Basics" office chair that arrived yesterday. Had I know it was going to look and feel like this - I should have just bought a new chair at Office Depot. It sucks to get it, assemble it, and then think, "this chair sucks". What am I going to do ... return a fully assembled chair? 4. Clothing will never be a good idea to purchase online. Unless you're talking socks and underwear. Or, for example, I wear the same Dickies shirt and jeans. Even then, I bought the same SKU of Dickies shirts twice, and one I think was an XLT (tall), not just the regular XL. I know my sizes. But I've bought some clothes that are not a good fit at all. You also can't tell, say, the quality of a tie, when you buy on Amazon. 5. There are some products that are just easier to buy on Amazon. For example, I use a hippy-dippy deodorant that is hit-and-miss at Whole Foods. So I just buy it on Amazon. It's always in stock and gets here in two days. It sucks when you pick out an item (ie Bluetooth headphones) that you think will be stocked at Best Buy, and you get there and they don't have them. Amazon has them, and they're ready to ship. Easy. 6. Reviews suck. It's hard to sift through reviews. One person says "best ever" and the next person says "worst ever". I get sucked into it when I'm looking around. Too much time wasted. |
Re: The complaining about Amazon thread
Maybe i'm just lucky, but I never see half the issues that others seem to have repeatedly with things like order errors and shipping times. Then again, ordering something like 3 copies of a discounted game is kind of a unique situation. I'm surprised CS would refund the order for something missing rather then just resend 2 copies.
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Re: The complaining about Amazon thread
Originally Posted by fumanstan
(Post 13182200)
Maybe i'm just lucky, but I never see half the issues that others seem to have repeatedly with things like order errors and shipping times. Then again, ordering something like 3 copies of a discounted game is kind of a unique situation. I'm surprised CS would refund the order for something missing rather then just resend 2 copies.
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Re: The complaining about Amazon thread
I have a question (and a rant) about how Amazon fulfills orders, and I’m wondering if anyone here knows.
Does Amazon pull items and hold them until everything in your order is ready to ship, or do they wait until everything is in stock and then pull items to ship? Or does it vary? I suspect the latter. I’ve just placed an order. Two books (in stock, but getting low) of a series and two Blu-ray pre-orders, all fulfilled by Amazon. Typically, for me at any rate, Amazon splits these orders even though I always select the non-Prime, free shipping and group-items-in-as-few-shipments-possible options. You might say I just answered my own question with that paragraph… about Amazon splitting orders. However, due to circumstances, I have concerns that it may not happen this time around… that I will get the Blu-rays, but not the books. This may have happened to me once before. Three weeks ago there was no indication these books were low in stock. But for two weeks now the number of each title has been going down by one or two, every other day or so. When I placed my order yesterday, they were at 8 and 15. Today, it’s 5 and 11. When I checked my order, it says it is expected to ship Oct 30. My concern is that if Amazon waits until then to pull stuff, those books will probably no longer be in stock, and half my order will go unfulfilled. And I’m fairly certain it will remain that way indefinitely. As I mentioned, I suspect this may have happened once before. I had placed an order similar to this one and involving a title in the same series. The difference is that there was no indication it was low in stock. I got the rest of the order but not the book. That was well over a year ago. It still shows up in my orders as an active back order, but I doubt it’s ever going to get fulfilled. Used copies are listed on Amazon for over $200, and the publisher has not reprinted that title although they have reprinted others. I can’t prove it, but I suspect that when stock gets low like with these titles, Amazon gives preference to orders it can fulfill immediately over orders that will be delayed with other items (like pre-orders) even though those delayed orders were placed first. Pretty positive they get paid first for orders fulfilled first regardless of when they're placed. I can understand why they’d do that (if they do), bit I think it would be very disreputable and insulting to customers. If I don’t get my entire order, I’m going to reconsider how I get the rest of the series. If Amazon works that way, I’ll order directly from the publisher and pay an extra $7 to $10 per title. AFAIC, better they get that money than Amazon get anything. I'm wondering about canceling the pre-orders. Maybe I'd get the books sooner? |
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