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Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Old 08-02-12, 02:59 PM
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Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

I bought a Shark Navigator vacume at Walmart back in March 2011.
It just stopped working and I would be happy with an exchange.
I do still have the receipt but the purchase was over a year ago.
Will Walmart still give me an exchange?
Would I be better off not even showing them the receipt and just saying I could not remember exactly when it was purchased?

I remember when I bought it I could have got it at Amazon cheaper but thought in case something happened to it I hoped I would have a better chance with a return or exchange at Walmart.
Old 08-02-12, 03:36 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Probably not. It's probably well past the return date. You could try, but I doubt they would accept it.

If they still sell the same model though, there's probably nothing they can do if you were to say, buy a new one and return the broken one in the new box with the new reciept.
Old 08-02-12, 04:06 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Thanks.

Went over and gave it a shot at Walmart.
I'm now back home with my brand new in the box cheerfully exchanged Shark.
Walmart could not have been nicer about it.
Old 08-02-12, 07:11 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Wow, lucky you. Their return policy is usually 90 days, not 490:

http://www.walmartstores.com/7658.aspx
Old 08-02-12, 07:26 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Way to rip them off
Old 08-03-12, 12:15 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001 View Post
Way to rip them off
I don't see how he ripped them off. He had the receipt. It was up to the store if they wanted to do it or not.
Old 08-03-12, 04:49 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Hey, that's awesome.
Old 08-03-12, 07:05 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001 View Post
Way to rip them off
I disagree. He deserved a new one.
Old 08-06-12, 09:20 AM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001 View Post
Way to rip them off
How do you figure that?!

I was upfront about and explained the situation.
If they say no they can't do it, I say thanks anyway and move on.
Instead they elected to go out of their way to satisfy a customer.

Now they have a more then happy customer that will spread good reports about their CS, just as I'm doing here.
Old 08-06-12, 11:22 AM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.

But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
Old 08-06-12, 06:04 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by Goat3001 View Post
Hey good for you. I'm not hating on the move. If Wal-Mart wants to give you a new vacuum cleaner, take it.

But you used the thing for a year before it broke. Do you really think you deserve a brand new one? (Unless you went for the extended warranty, that's a different case)
I agree with this sentiment. If something breaks in the first month or 2 yeah exchange but over a year? That is ridiculous.

If you sold something on e-bay, say a clock radio and a year+ later the guy who bought it says it is broken and wants a new one, would you give it to him?
Old 08-06-12, 06:58 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Agreed. If the Wal-Mart droid behind the counter is programmed to always say "yes", then all the more power to you. But it takes a bit of gall to ask in the first place. Except in the case of a gift that was just opened, I consider the retail store off the hook after about 30 days.

On the other hand, I just visited walmart.com and the only normal, upright models currently for sale (and thus also at the stores?) have a 5 year warranty. In this case you still should have contacted the manufacturer, but I can at least see you making an argument.
Old 08-06-12, 07:22 PM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

Originally Posted by JohnnyDaBull View Post
I disagree. He deserved a new one.
Why, whats the return policy? What is the manufacture warranty? I am glad he was able to exchange it for him, but it act like Wal-Mart HAD to exchange it is expecting too much
Old 08-07-12, 09:39 AM
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Re: Can I exchange a broken vac at Walmart with receipt? Purchase over 1 year ago

I've always learned that it never hurts to ask and I don't expect anything.

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