Originally Posted by WallyOPD

I can certainly sympathize with the frustration you felt with the lack of integration within Best Buy's structure (the website not honoring the rain check when the local store does not plan on restocking the item), the actual customer service seems to be fine. And it seems like more of a minor annoyance than something "unbelievably bad."

Originally Posted by MooMooMooMoo

I wouldn't have any costumers if i put that many obstacles in their way. I don't expect BB to last much longer either. I've had 1 bad experience after another with them.

Originally Posted by MooMooMooMoo

Yeah, the only reason I messed with it at all was because I had room on my BB credit card, & money is really tight. Would have also saved $3 Amazon shipping, as I was in the neighborhood anyway both trips.

Originally Posted by Brent L

As odd as it is, that is literally all that there was to it. They would not explain any further, and for whatever reason were getting pretty hateful about it, especially the manager. My only guess is that they, for whatever reason, didn't want to honor the sale price that I bought it at. It doesn't make what they were doing any less illegal or unethical, but still, that's all I can think of. I'm just glad corporate put them in their place. I walked in and out with a great big smile on my face, dealing with the same idiots that gave me trouble when it first went down, and I didn't even have to say a word.

This is not uncommon for my local store (Anderson, SC). They treat their customers horribly all the time. It isn't just me, everyone has bad experiences there. I work in a type of retail environment (printer/ink/computers) and I have customers tell me their horror stories all the time, not to mention friends and family and sometimes even customers in the store when I am in there. You can just see the frustration on their faces, and if you make eye contact or engage, my God, they usually will go into their situation in detail, and if not you'll at least get that eye roll/sigh that says yep, we're in Best Buy alright.

And no problem, I'm always more than willing to tell my Best Buy stories. I have plenty of them.

Originally Posted by JohnnyDaBull

Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!

Originally Posted by JohnnyDaBull

Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!

Originally Posted by k_lodge

Really?? A great day in America when more jobs are lost?

4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost

From Best Buy's investor webpage:

"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "

So congratulations for wishing over 200,000 people to be out of work.

Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.

Originally Posted by Timber

I went into my local BB this weekend and it appears they are remodeling yet again? Looks like Cell phones are front and center and the DVD's/Blu have been moved back to the front again. Not sure if this is going to be the permanent layout or just during construction.

Originally Posted by Texan26

It might be permanent. The Sugar land, TX location finished their remodel recently and did the same. DVDs/blus in the front left. Very underwhelming selection though especially when compared to Fry's.

Originally Posted by k_lodge

Really?? A great day in America when more jobs are lost?

4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost