Horrid Best Buy CS
07-03-12, 11:28 PM
#26
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Re: Horrid Best Buy CS
I can certainly sympathize with the frustration you felt with the lack of integration within Best Buy's structure (the website not honoring the rain check when the local store does not plan on restocking the item), the actual customer service seems to be fine. And it seems like more of a minor annoyance than something "unbelievably bad."
I feel so dirty now ...
07-03-12, 11:36 PM
#28
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Re: Horrid Best Buy CS
... if the answer to that is "the Best Buy credit card" ...
... if you even have a Best Buy credit card ...
... if you are concerned with $3 shipping from Amazon ...
... you might be an addict. [/foxworthy]
You have much more serious problems than this perceived injustice wrought upon your existence by the soulless corporate evil operating under the alias "Best Buy."
07-04-12, 07:05 PM
#29
Senior Member
Re: Horrid Best Buy CS
As odd as it is, that is literally all that there was to it. They would not explain any further, and for whatever reason were getting pretty hateful about it, especially the manager. My only guess is that they, for whatever reason, didn't want to honor the sale price that I bought it at. It doesn't make what they were doing any less illegal or unethical, but still, that's all I can think of. I'm just glad corporate put them in their place. I walked in and out with a great big smile on my face, dealing with the same idiots that gave me trouble when it first went down, and I didn't even have to say a word.
This is not uncommon for my local store (Anderson, SC). They treat their customers horribly all the time. It isn't just me, everyone has bad experiences there. I work in a type of retail environment (printer/ink/computers) and I have customers tell me their horror stories all the time, not to mention friends and family and sometimes even customers in the store when I am in there. You can just see the frustration on their faces, and if you make eye contact or engage, my God, they usually will go into their situation in detail, and if not you'll at least get that eye roll/sigh that says yep, we're in Best Buy alright.
And no problem, I'm always more than willing to tell my Best Buy stories. I have plenty of them.
This is not uncommon for my local store (Anderson, SC). They treat their customers horribly all the time. It isn't just me, everyone has bad experiences there. I work in a type of retail environment (printer/ink/computers) and I have customers tell me their horror stories all the time, not to mention friends and family and sometimes even customers in the store when I am in there. You can just see the frustration on their faces, and if you make eye contact or engage, my God, they usually will go into their situation in detail, and if not you'll at least get that eye roll/sigh that says yep, we're in Best Buy alright.
And no problem, I'm always more than willing to tell my Best Buy stories. I have plenty of them.
08-03-12, 07:10 PM
#30
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Re: Horrid Best Buy CS
Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!
08-04-12, 06:59 AM
#32
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Re: Horrid Best Buy CS
4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost
From Best Buy's investor webpage:
"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "
So congratulations for wishing over 200,000 people to be out of work.
Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.
08-04-12, 07:36 AM
#33
Senior Member
Re: Horrid Best Buy CS
I happen to really like their $5 upgrade and save program because it often makes blu-rays cheap. I hope they don't go out of business anytime soon.
08-05-12, 02:23 PM
#34
DVD Talk Gold Edition
Re: Horrid Best Buy CS
Most of the employees are great to deal with.Had one night manger that was rude and didn't want to price match other stores.
But I think they canned here ass,as I have not seen her at the store anymore.
I wish they had more physical media that they have on their website and the prices mark better though.
But this type of product is moving to online retailers.
I spend alot of time in Auburn,Ca
They lost the last video store(BBV) this year,don't want to see BB leave too.
Don't shop at Gamestop much,but when they have A sale I usually try to make it.
I did stop by the Gamestop in Albany,Or last month.
And the person was very helpfull in answering my questions about the WII.
he even recommended I buy some SD Card elsewhere,as they had it cheaper in the same small mall.
Last edited by JoeySeven; 08-05-12 at 02:35 PM.
09-05-12, 01:09 PM
#35
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Re: Horrid Best Buy CS
Really?? A great day in America when more jobs are lost?
4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost
From Best Buy's investor webpage:
"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "
So congratulations for wishing over 200,000 people to be out of work.
Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.
4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost
From Best Buy's investor webpage:
"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "
So congratulations for wishing over 200,000 people to be out of work.
Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.
09-05-12, 03:01 PM
#36
DVD Talk Legend
Re: Horrid Best Buy CS
I went into my local BB this weekend and it appears they are remodeling yet again? Looks like Cell phones are front and center and the DVD's/Blu have been moved back to the front again. Not sure if this is going to be the permanent layout or just during construction.
09-05-12, 03:42 PM
#37
Re: Horrid Best Buy CS
It might be permanent. The Sugar land, TX location finished their remodel recently and did the same. DVDs/blus in the front left. Very underwhelming selection though especially when compared to Fry's.
09-05-12, 04:01 PM
#38
DVD Talk Legend
Re: Horrid Best Buy CS
DVD/Blu section appears to have been reduced yet again from the the looks of things. Again not sure if it will stay that way but from your post it's likely.
09-05-12, 06:16 PM
#39
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Re: Horrid Best Buy CS
Did you know GameStop has been listed as 1 of the 10 worst jobs that you can obtain in America?...so yea like I said it will be a great day when they go out of business.
