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Horrid Best Buy CS

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Horrid Best Buy CS

Old 07-03-12, 11:28 PM
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Re: Horrid Best Buy CS

Originally Posted by WallyOPD
I can certainly sympathize with the frustration you felt with the lack of integration within Best Buy's structure (the website not honoring the rain check when the local store does not plan on restocking the item), the actual customer service seems to be fine. And it seems like more of a minor annoyance than something "unbelievably bad."
Somebody please put a bullet in my brain pan (double-tap if you please!) ... I have to agree that it actually seems as if the blueshirt did a pretty decent job of explaining to you the problems and why he/she couldn't honor your request. It isn't the resolution you wanted and they possibly could have gone further, but I see no issues.

I feel so dirty now ...
Old 07-03-12, 11:30 PM
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Re: Horrid Best Buy CS

Originally Posted by MooMooMooMoo
I wouldn't have any costumers if i put that many obstacles in their way. I don't expect BB to last much longer either. I've had 1 bad experience after another with them.
Why are you making these people go through an obstacle course?

Old 07-03-12, 11:36 PM
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Re: Horrid Best Buy CS

Originally Posted by MooMooMooMoo
Yeah, the only reason I messed with it at all was because I had room on my BB credit card, & money is really tight. Would have also saved $3 Amazon shipping, as I was in the neighborhood anyway both trips.
[foxworthy] If you are trying to figure out which credit card has room for a $20 purchase ...

... if the answer to that is "the Best Buy credit card" ...

... if you even have a Best Buy credit card ...

... if you are concerned with $3 shipping from Amazon ...

... you might be an addict. [/foxworthy]

You have much more serious problems than this perceived injustice wrought upon your existence by the soulless corporate evil operating under the alias "Best Buy."
Old 07-04-12, 07:05 PM
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Re: Horrid Best Buy CS

Originally Posted by Brent L
As odd as it is, that is literally all that there was to it. They would not explain any further, and for whatever reason were getting pretty hateful about it, especially the manager. My only guess is that they, for whatever reason, didn't want to honor the sale price that I bought it at. It doesn't make what they were doing any less illegal or unethical, but still, that's all I can think of. I'm just glad corporate put them in their place. I walked in and out with a great big smile on my face, dealing with the same idiots that gave me trouble when it first went down, and I didn't even have to say a word.

This is not uncommon for my local store (Anderson, SC). They treat their customers horribly all the time. It isn't just me, everyone has bad experiences there. I work in a type of retail environment (printer/ink/computers) and I have customers tell me their horror stories all the time, not to mention friends and family and sometimes even customers in the store when I am in there. You can just see the frustration on their faces, and if you make eye contact or engage, my God, they usually will go into their situation in detail, and if not you'll at least get that eye roll/sigh that says yep, we're in Best Buy alright.

And no problem, I'm always more than willing to tell my Best Buy stories. I have plenty of them.
Man, that's painful. I must be one of the fortunate few to have a decent Best Buy in my area. The one on Barbara Jordan Blvd in Austin TX has friendly, helpful and (so help me) knowledgeable Blue Shirts. From what I'm reading, that is the exception and probably a result of local management rather than corporate identity.
Old 08-03-12, 07:10 PM
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Re: Horrid Best Buy CS

Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!
Old 08-03-12, 07:13 PM
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Re: Horrid Best Buy CS

Actually it won't be a good or great day because it will be one less place to buy things that aren't Walmart and Target.
Old 08-04-12, 06:59 AM
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Re: Horrid Best Buy CS

Originally Posted by JohnnyDaBull
Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!
Really?? A great day in America when more jobs are lost?

4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost

From Best Buy's investor webpage:

"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "

So congratulations for wishing over 200,000 people to be out of work.

Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.
Old 08-04-12, 07:36 AM
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Re: Horrid Best Buy CS

I happen to really like their $5 upgrade and save program because it often makes blu-rays cheap. I hope they don't go out of business anytime soon.
Old 08-05-12, 02:23 PM
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Re: Horrid Best Buy CS

Originally Posted by JohnnyDaBull
Best Buy was once a great store, but now it has went to shit. It will be a great day in America when Gamestop and Best Buy close their doors forever!
I curse Best Buy once in awhile,but they still have some great deals almost every week.I bought lots of blu-rays,Games,wireless mouses and few other items in the last year or so.
Most of the employees are great to deal with.Had one night manger that was rude and didn't want to price match other stores.
But I think they canned here ass,as I have not seen her at the store anymore.


I wish they had more physical media that they have on their website and the prices mark better though.
But this type of product is moving to online retailers.

I spend alot of time in Auburn,Ca
They lost the last video store(BBV) this year,don't want to see BB leave too.

Don't shop at Gamestop much,but when they have A sale I usually try to make it.
I did stop by the Gamestop in Albany,Or last month.
And the person was very helpfull in answering my questions about the WII.
he even recommended I buy some SD Card elsewhere,as they had it cheaper in the same small mall.

Last edited by JoeySeven; 08-05-12 at 02:35 PM.
Old 09-05-12, 01:09 PM
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Re: Horrid Best Buy CS

Originally Posted by k_lodge
Really?? A great day in America when more jobs are lost?

4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost

From Best Buy's investor webpage:

"At the end of fiscal 2011, we employed approximately 180,000 full-time, part-time and seasonal employees. "

So congratulations for wishing over 200,000 people to be out of work.

Honestly, if you dont like the stores, then don't shop there and spend your money elsewhere.
So sad. Too bad. Assholes deserve to go out of business, just like Circuit City. Hell, if we get more of these assholes out of the way, maybe Amazon can put up some more warehouses to replace the jobs. Some of Gamestop's standard practices should be downright illegal, IMO. Like opening sealed games (those stickers are there for a reason nowadays) to use the boxes for display and throwing the disc in a drawer then expecting full retail for it as if it was a sealed copy. It's funny though. As much as game publishers hate Gamestop for their used game sales, they still ship the preorders in on time every time. The only thing really good about Gamestop was the no bullshit replacement plans on consoles (Xbox, anyone?). I went through 3 Xbox360s until they made the last revision to the "fat" consoles and I scored one of those. That one actually lasted more than a year. No idea if they still offer those plans.
Old 09-05-12, 03:01 PM
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Re: Horrid Best Buy CS

I went into my local BB this weekend and it appears they are remodeling yet again? Looks like Cell phones are front and center and the DVD's/Blu have been moved back to the front again. Not sure if this is going to be the permanent layout or just during construction.
Old 09-05-12, 03:42 PM
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Re: Horrid Best Buy CS

Originally Posted by Timber
I went into my local BB this weekend and it appears they are remodeling yet again? Looks like Cell phones are front and center and the DVD's/Blu have been moved back to the front again. Not sure if this is going to be the permanent layout or just during construction.
It might be permanent. The Sugar land, TX location finished their remodel recently and did the same. DVDs/blus in the front left. Very underwhelming selection though especially when compared to Fry's.
Old 09-05-12, 04:01 PM
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Re: Horrid Best Buy CS

Originally Posted by Texan26
It might be permanent. The Sugar land, TX location finished their remodel recently and did the same. DVDs/blus in the front left. Very underwhelming selection though especially when compared to Fry's.
DVD/Blu section appears to have been reduced yet again from the the looks of things. Again not sure if it will stay that way but from your post it's likely.
Old 09-05-12, 06:16 PM
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Re: Horrid Best Buy CS

Originally Posted by k_lodge
Really?? A great day in America when more jobs are lost?

4434 GameStop Stores x 10 employees each (estimate) = 44,340 jobs lost
Did you know GameStop has been listed as 1 of the 10 worst jobs that you can obtain in America?...so yea like I said it will be a great day when they go out of business.

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