Best Buy tracking returns now?
#1
DVD Talk Hero
Thread Starter
Best Buy tracking returns now?
Just got back from Best Buy today, and on my receipt it said:
Anyone else notice this, or are they just picking on me? I returned an item last month, so maybe they want to keep an eye on me...
Dear Valued Customer,
To help keep prices low for all of our customers, Best Buy tracks returns and exchanges on an individual level. When you return or exchange an item we require a valid form of photo ID (see below)
Valid forms of ID accepted are:
U.S., Canadian or Mexican Driver’s License,
U.S. State ID, Canadian Province ID,
U.S. Military ID or Passport
To help keep prices low for all of our customers, Best Buy tracks returns and exchanges on an individual level. When you return or exchange an item we require a valid form of photo ID (see below)
Valid forms of ID accepted are:
U.S., Canadian or Mexican Driver’s License,
U.S. State ID, Canadian Province ID,
U.S. Military ID or Passport
#4
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Re: Best Buy tracking returns now?
It happened to me twice this week at two different stores. To process a refund, they required my driver's license to load into their computer system even though I had a valid receipt for the same day! All returns now require a photo ID with driver's license (or equivalent) or NO return or exchange will be processed.
I asked both BB associates, "Why is a driver's license necessary when I have a receipt from earlier today?" The answer: "Who knows, corporate says to do it."
Best Buy is treating its customers like felons and it doesn't matter if you are a RewardZone Premier Silver member (which I am). I am predicting very soon Best Buy will be doing cavity searches at the exit doors.
I asked both BB associates, "Why is a driver's license necessary when I have a receipt from earlier today?" The answer: "Who knows, corporate says to do it."
Best Buy is treating its customers like felons and it doesn't matter if you are a RewardZone Premier Silver member (which I am). I am predicting very soon Best Buy will be doing cavity searches at the exit doors.
#5
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Re: Best Buy tracking returns now?
It happened to me twice this week at two different stores. To process a refund, they required my driver's license to load into their computer system even though I had a valid receipt for the same day! All returns now require a photo ID with driver's license (or equivalent) or NO return or exchange will be processed.
I asked both BB associates, "Why is a driver's license necessary when I have a receipt from earlier today?" The answer: "Who knows, corporate says to do it."
Best Buy is treating its customers like felons and it doesn't matter if you are a RewardZone Premier Silver member (which I am). I am predicting very soon Best Buy will be doing cavity searches at the exit doors.
I asked both BB associates, "Why is a driver's license necessary when I have a receipt from earlier today?" The answer: "Who knows, corporate says to do it."
Best Buy is treating its customers like felons and it doesn't matter if you are a RewardZone Premier Silver member (which I am). I am predicting very soon Best Buy will be doing cavity searches at the exit doors.
#6
Re: Best Buy tracking returns now?
I can see this leading to trouble for them down the line, just like Circuit City claiming they had a legal right to search your bag of purchases when you left the store.
The exchange bit is a huge slippery slope; what's to stop a fast food restaurant from enacting a similar policy. You order a burger, it's made wrong, but wait...to get it fixed you have to show your ID and receipt.
Given their problem a few years back "losing" credit info, I can't say I'll be shopping at a place that requires my personal info for a simple process as an exchange.
The exchange bit is a huge slippery slope; what's to stop a fast food restaurant from enacting a similar policy. You order a burger, it's made wrong, but wait...to get it fixed you have to show your ID and receipt.
Given their problem a few years back "losing" credit info, I can't say I'll be shopping at a place that requires my personal info for a simple process as an exchange.
#7
DVD Talk Legend
#8
DVD Talk Hall of Fame
Re: Best Buy tracking returns now?
Man, you're going to be in for a shock when you go to prison.
I'm not blaming Best Buy for doing this, the people to blame are the guys scamming the system that cause companies to have to do things like this so they aren't losing money.
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
I'm not blaming Best Buy for doing this, the people to blame are the guys scamming the system that cause companies to have to do things like this so they aren't losing money.
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
#9
DVD Talk Limited Edition
Re: Best Buy tracking returns now?
One of my sisters got banned from K-mart back in the early 90's for making to many returns. Me thinks she was buying at yard sales and returning them, or atleast thats what I heard.....
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Re: Best Buy tracking returns now?
Man, you're going to be in for a shock when you go to prison.
I'm not blaming Best Buy for doing this, the people to blame are the guys scamming the system that cause companies to have to do things like this so they aren't losing money.
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
I'm not blaming Best Buy for doing this, the people to blame are the guys scamming the system that cause companies to have to do things like this so they aren't losing money.
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
#11
DVD Talk Hero
Re: Best Buy tracking returns now?
#12
Senior Member
Re: Best Buy tracking returns now?
There's a big thread about this on the Blu-ray.com store forum. They seem to think it's because of a recent Slickdeals abuse that had people buying games on a buy-2-get-1-free sale and then returning 2 of the games and keeping the third one (free). Also, I guess some people have been re-shrinkwrapping empty cases and returning them.
#14
DVD Talk Hall of Fame
Re: Best Buy tracking returns now?
Boy, he sure showed them when he finally finished arguing and gave them his number.
Or if you don't have a drivers licence, you use a state ID.
If you still want to argue with the customer service person because you don't think you need to show any ID, even though it's the store's policy that says you need it to return something, know that the guy stuck behind you probably wants you dead since he has other things to do.
#15
DVD Talk Limited Edition
Re: Best Buy tracking returns now?
There's a big thread about this on the Blu-ray.com store forum. They seem to think it's because of a recent Slickdeals abuse that had people buying games on a buy-2-get-1-free sale and then returning 2 of the games and keeping the third one (free). Also, I guess some people have been re-shrinkwrapping empty cases and returning them.
#16
DVD Talk Hero
#17
DVD Talk Hero
Thread Starter
Re: Best Buy tracking returns now?
I thought Best Buy had these deals programmed into their system and would negate the "free" purchase if you did a partial return. They have a big sign saying so which warns that some returns may even result in you owing them money!!! Go ahead, read that giant return policy that they have posted on the wall in many of their stores.
I think I can remember Best Buy doing something similar to the latter when they ran such a promotion several years ago, though I could be mistaking it for another store like Circuit City or CompUSA.
#18
Moderator
Re: Best Buy tracking returns now?
I can see the shit employees (at the DC Tenleytown store) getting a rush over on being even more douchier (superior complex/egos intact)
#19
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Re: Best Buy tracking returns now?
My main problem is it is that BB has been tracking the returns of anyone who has a RZ card for the longest time. By requiring the ID number, they are just making the process more difficult and discouraging price matches/exchanges/returns.
#20
DVD Talk Hall of Fame
Re: Best Buy tracking returns now?
Maybe it's because they get tired of fighting with customers over a policy they have no control over, other than to follow it? Dealing with customer after customer yelling or fighting with them, as if they can do anything different, gets old after awhile.
#21
Re: Best Buy tracking returns now?
I was lucky enough to try this puppy out twice this weekend. I had just bought a blu ray, didn’t even leave the store yet when I noticed that it had a hole in the back of it. Probably got damaged in shipping or something, but no biggie. Had to use my license to exchange it for another copy. The girl at the register also didn’t know how to scan a rewards zone certificate when I first bought it, so he had to use my license again to give me back a $10 gift card.
#22
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Re: Best Buy tracking returns now?
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
Looks like she no longer posts on this forum.
#23
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Re: Best Buy tracking returns now?
In my experience, the only time I've had to "fight" with customer service was when they were completely ignorant of the policies of the store for which they work.
#24
DVD Talk Hall of Fame
Re: Best Buy tracking returns now?
I remember a thread from a few years ago of a guy that would buy up all he could every Tuesday, try to sell what he could for a profit and then return what he couldn't sell. It's crap like that which hurts the rest of us and the only way to fix it is to get a lynch mob up and running.
#25
DVD Talk Hall of Fame
Re: Best Buy tracking returns now?
There's a big thread about this on the Blu-ray.com store forum. They seem to think it's because of a recent Slickdeals abuse that had people buying games on a buy-2-get-1-free sale and then returning 2 of the games and keeping the third one (free). Also, I guess some people have been re-shrinkwrapping empty cases and returning them.
I thought Best Buy had these deals programmed into their system and would negate the "free" purchase if you did a partial return. They have a big sign saying so which warns that some returns may even result in you owing them money!!! Go ahead, read that giant return policy that they have posted on the wall in many of their stores.