Originally Posted by tvaddict (Post 12028270)

First my apologies for bumping an old thread. I sell a few things on Amazon (using their FBA service) and noticed that a customer that bought an item today was getting their widget via LaserShip. Having never heard of it, I googled and found this thread.

While I'm hoping that my customer doesn't have the kind of miserable experience that seems to be common with LaserShip (though I fear they will), I wanted to let everyone here know that if you have Prime (and it's not a free student prime or amazon mom prime account) and your order arrives late, you are supposed to get a free one month's extension on your Prime account, up to a maximum of 12 extensions a year. When they use these lousy carriers that deliver late (smartpost, lasership, etc) be sure to press them on this issue.

If you don't have Prime, but your order qualifies for Guaranteed Accelerated Delivery, you are entitled to a refund of the shipping fee.

If item gets lost, you can press them for both a reship and the extra month of prime (I successfully got both just last week when my order got lost before it even got to UPS).

If you need to prove to them that you are entitled to one month extension of Prime, the page is at: www[dot]amazon[dot]com/gp/help/customer/display.html/?nodeId=201117450

The first part of that page deals with non-prime orders that qualify for Guaranteed Accelerated Delivery. At the very bottom, though, is where it says you get a one month extension on your prime account for late deliveries.

Anyway, like I said, I just wanted to make sure everyone here knew about the extension thing.

Originally Posted by Shannon Nutt (Post 12028646)

I've complained several times about late PRIME shipments over the years and have never gotten my membership extended. Sometimes a gift certificate, sometimes just a 'sorry', but never, ever an extension.

Originally Posted by DirkUSA (Post 12028787)

Thanks for the info. I will try to get an extension next time my prime shipment is late.