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Woman Arrested for using Gift Cards at Best Buy

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Woman Arrested for using Gift Cards at Best Buy

Old 02-05-10, 09:25 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Sue the shit out of Best Buy, and get those dipshit cops fired.

Last edited by Josh-da-man; 02-07-10 at 05:08 PM. Reason: typo
Old 02-05-10, 09:48 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Can't wait for the LAW AND ORDER ripped-from-the-headlines adaptation.
Old 02-07-10, 11:26 AM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Lemmy View Post
Actually, the police are empowered (SUPPOSEDLY BY US) to "protect & serve". I'm far more pissed about them not handling this properly (a couple hours time? Tough shit for them. Do the fucking job!) than I would be about them spending the time to get to the bottom of it. Their lack of initiative regarding their sworn duties is the real pisser here. Sue their asses off, and maybe even (hopefully!) get some new fucking policy enacted. Jesus Christ, people better start standing up for themselves, 'cuz the pigs sure ain't gonna.
Dude, you live in Detroit. Are you seriously telling me you can't think of anything more important the police could be responding to in the time it would have taken them to have sorted out all this at Best Buy?
Old 02-07-10, 12:05 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by MinLShaw View Post
Thanks. Then the blame does shift back to the Best Buy cashier who provided the wrong information to Amex. (I now see this was also quoted in an above post I seem to have missed.) I still maintain that the cashier was right to find the situation curious; three gift cards and one doesn't have raised numbers? That's odd. And, as others have pointed out, I'm sure Amex's Indian representative on the phone didn't clarify matters much.

I also still maintain that the police acted appropriately. Someone remarked about how one person using a few cards isn't a likely example of fraud. That's awfully presumptuous. For instance, you're assuming that the singular purchase at Best Buy is the only fraudulent transaction the hypothetical thief is making; he or she could very easily be going from store to store using fraudulent cards.

Consider also that the user may very well be entirely innocently unaware that there is a matter with the cards he or she is trying to use. If they originated from an illegal source, though, not only are they still stolen property, but they need to be traced to the supplier. (Have you never seen The Sopranos?!)
Are you serious?

No, it's not odd. A majority of gift cards are now made without raised numbers. This is Best Buy's fault for not informing/educating their employees.

Second, I have about 8 different Best Buy and AE gift cards (2 with raised numbers, 2 without raised numbers) accumulated over the last couple years. The Best Buy cashier is supposed to automatically assume I'm committing a fraudulent act for using assorted gift cards? No offense, but that's just absurd, and quite frankly, stupid.

I don't blame the police for investigating and doing their job, but Best Buy suffered from an all around case of fail on this one.
Old 02-07-10, 06:25 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Her dad buying thousands of dollars worth of gift cards is the first problem in the situation.
Old 02-08-10, 01:24 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Also, the past few times I wanted to buy a gift card they wouldn't let me pay for it with another credit card. It either had to be a bank (debit) card, cash or check. The only time I haven't had a problem is buying a Best Buy gift card using my Best Buy credit card. At Wal-Mart they wouldn't let us buy one of the Visa gift cards and pay for it with our Visa credit card. The lady specifically said that they don't allow it because there has been a lot of fraud.
Old 02-08-10, 02:56 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Best Buy or local loser police should/will be picking up the bill of what they owe her for her trouble.

Im saying maybe...6 digits perhaps. I hope so.

Just plain idiotic
Old 02-08-10, 03:00 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

As a sidenote, these credit card gift cards may seem like a good idea on paper, but if you've ever had the misfortune of receiving one they're nothing but a huge pain in the ass.

Please don't give these as a gift if you can avoid it. Unless it's for somebody you hate, I suppose.
Old 02-08-10, 03:15 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Groucho View Post
As a sidenote, these credit card gift cards may seem like a good idea on paper, but if you've ever had the misfortune of receiving one they're nothing but a huge pain in the ass.

Please don't give these as a gift if you can avoid it. Unless it's for somebody you hate, I suppose.
SOOO True!

I have a business and after christmas I had a regular customer come in and used a gift card. I ran it, didnt take, ran it again, nothing.

I asked him if he got it activated, he thought it already should be, but he called the number on the back...sure enough not activated.
He spent the next 15 minutes activating this bloody card, they were asking for EVERYTHING possible. Just crazy! they ARE a Pain
Old 02-08-10, 04:04 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by asianxcore View Post
Wow, what a crazy situation. Also glad she is filing suit. What retail associate is trained to be Matlock on the spot? Most of the time associates are trained to either call for a Manager/Supervisor, apologize that the card is not going through and have the customer call Customer Service (if a Check or Card is declined for whatever reason), or if it does go through mention a description to your Manager or Supervisor on duty.

That store is going to be minus a couple employees very soon
When I worked in big box retail, we were taught to do excatly what the cashier did. Call the number on the back of the card. What teh cashier saw was a credit card with one number printed on teh front of the card, and another encoded on the magnetic stripe. This SCREAMS fraud. And when he called AMEX and the CSR confirmed it for him, that was it. The cashier and the store did everything correct with the information they had at the time. So did the cops for that matter.
Old 02-08-10, 04:09 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by TheNightFlier View Post
Are you serious?

No, it's not odd. A majority of gift cards are now made without raised numbers. This is Best Buy's fault for not informing/educating their employees.

Second, I have about 8 different Best Buy and AE gift cards (2 with raised numbers, 2 without raised numbers) accumulated over the last couple years. The Best Buy cashier is supposed to automatically assume I'm committing a fraudulent act for using assorted gift cards? No offense, but that's just absurd, and quite frankly, stupid.

I don't blame the police for investigating and doing their job, but Best Buy suffered from an all around case of fail on this one.
These werent Best Buy gift cards. They were AMEX gift cards. That look like an AMEX credit card, with a set amount on them. Except they dont have raised numbers.
Old 02-08-10, 04:12 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by jjcool View Post
When I worked in big box retail, we were taught to do excatly what the cashier did. Call the number on the back of the card. What teh cashier saw was a credit card with one number printed on teh front of the card, and another encoded on the magnetic stripe. This SCREAMS fraud. And when he called AMEX and the CSR confirmed it for him, that was it. The cashier and the store did everything correct with the information they had at the time. So did the cops for that matter.
According to the article, the BB employee phoned in an incorrect number. BB did not do everything correct.
Old 02-08-10, 04:33 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

this could've simply have been cleared up in the store, probably with a second phone call to confirm the cards. but the store and the cops felt the need to escort her in cuffs to "clear this up".
Old 02-08-10, 06:38 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by jjcool View Post
These werent Best Buy gift cards. They were AMEX gift cards. That look like an AMEX credit card, with a set amount on them. Except they dont have raised numbers.
Huh?

Yeah, I know they weren't Best Buy gift cards....

I stated I have four AE (American Express) gift cards, two with raised numbers and two without.
Old 02-08-10, 10:28 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Note to self: Don't use AmEx gift cards or $2 bills at Best Buy.

http://www.wnd.com/news/article.asp?ARTICLE_ID=43685

In spoiler tags due to the length:

Spoiler:
Man arrested, cuffed after using $2 bills
Best Buy customer on being jailed:
'At this point, I'm a mass murderer'

Posted: April 07, 2005
5:12 pm Eastern

2010 WorldNetDaily.com

A man trying to pay a fee using $2 bills was arrested, handcuffed and taken to jail after clerks at a Best Buy store questioned the currency's legitimacy and called police.
According to an account in the Baltimore Sun, 57-year-old Mike Bolesta was shocked to find himself taken to the Baltimore County lockup in Cockeysville, Md., where he was handcuffed to a pole for three hours while the U.S. Secret Service was called to weigh in on the case.


Bolesta told the Sun: "I am 6 feet 5 inches tall, and I felt like 8 inches high. To be handcuffed, to have all those people looking on, to be cuffed to a pole – and to know you haven't done anything wrong. And me, with a brother, Joe, who spent 33 years on the city police force. It was humiliating."

After Best Buy personnel reportedly told Bolesta he would not be charged for the installation of a stereo in his son's car, he received a call from the store saying it was in fact charging him the fee. As a means of protest, Bolesta decided to pay the $114 bill using 57 crisp, new $2 bills.

As the owner of Capital City Student Tours, the Baltimore resident has a hearty supply of the uncommon currency. He often gives the bills to students who take his tours for meal money.

"The kids don't see that many $2 bills, so they think this is the greatest thing in the world," Bolesta says. "They don't want to spend 'em. They want to save 'em. I've been doing this since I started the company. So I'm thinking, 'I'll stage my little comic protest. I'll pay the $114 with $2 bills.'"

Bolesta explained what happened when he presented the bills to the cashier at Best Buy Feb. 20.

"She looked at the $2 bills and told me, 'I don't have to take these if I don't want to.' I said, 'If you don't, I'm leaving. I've tried to pay my bill twice. You don't want these bills, you can sue me.' So she took the money – like she's doing me a favor."

Bolesta says the cashier marked each bill with a pen. Other store employees began to gather, a few of them asking, "Are these real?"

"Of course they are," Bolesta said. "They're legal tender."

According to the Sun report, the police arrest report noted one employee noticed some smearing of ink on the bills. That's when the cops were called. One officer reportedly noticed the bills ran in sequential order.

Said Bolesta: "I told them, 'I'm a tour operator. I've got thousands of these bills. I get them from my bank. You got a problem, call the bank.' I'm sitting there in a chair. The store's full of people watching this. All of a sudden, he's standing me up and handcuffing me behind my back, telling me, 'We have to do this until we get it straightened out.'

"Meanwhile, everybody's looking at me. I've lived here 18 years. I'm hoping my kids don't walk in and see this. And I'm saying, 'I can't believe you're doing this. I'm paying with legal American money.'"

Bolesta was taken to the lockup, where he sat handcuffed to a pole and in leg irons while the Secret Service was called.

"At this point," he says, "I'm a mass murderer."

Secret Service agent Leigh Turner eventually arrived and declared the bills legitimate, adding, according to the police report, "Sometimes ink on money can smear."

Commenting on the incident, Baltimore County police spokesman Bill Toohey told the Sun: "It's a sign that we're all a little nervous in the post-9/11 world."
Old 02-09-10, 11:16 AM
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Re: Woman Arrested for using Gift Cards at Best Buy

Commenting on the incident, Baltimore County police spokesman Bill Toohey told the Sun: "It's a sign that we're all a little nervous in the post-9/11 world."
What? Terrorist 2 dollar bills? Would they not say for allah we kill?
Old 02-09-10, 11:42 AM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by The Cow View Post
According to the article, the BB employee phoned in an incorrect number. BB did not do everything correct.
They found this out after the fact. At the time they did everything correct with the information they had.

Last edited by jjcool; 02-09-10 at 11:45 AM.
Old 02-09-10, 12:32 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Gift card fraud is rampant in my BBY district. I'm sure it is elsewhere as well. We're on constant red alert (and thankfully, we haven't been wrong yet).

The cops, however, should have done a bit more research. At my old store last year on Black Friday, we had a lady come in and try to use a check to purchase a big purchase. All signs pointed to it being a fake check. The cops came, did some research on their side, and let the woman go. That's how this situation should have been handled.

Yes, it's the employees fault for giving the wrong information over the phone if that's what happened.

It's also the father's fault for being so lazy that he would give his daughter an AMEX giftcard for Christmas.
Old 02-09-10, 12:34 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Heat View Post
Note to self: Don't use AmEx gift cards or $2 bills at Best Buy.
Note to self - don't be a douchebag who tries to make a statement with 57 $2 bills.
Old 02-09-10, 12:35 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Tarantino View Post
Gift card fraud is rampant in my BBY district. I'm sure it is elsewhere as well. We're on constant red alert (and thankfully, we haven't been wrong yet).

The cops, however, should have done a bit more research. At my old store last year on Black Friday, we had a lady come in and try to use a check to purchase a big purchase. All signs pointed to it being a fake check. The cops came, did some research on their side, and let the woman go. That's how this situation should have been handled.

Yes, it's the employees fault for giving the wrong information over the phone if that's what happened.

It's also the father's fault for being so lazy that he would give his daughter an AMEX giftcard for Christmas.
I see what you are trying to do here, but it is a FAIL.
Old 02-09-10, 12:48 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Tarantino View Post
It's also the father's fault for being so lazy that he would give his daughter an AMEX giftcard for Christmas.
Originally Posted by Tarantino View Post
Note to self - don't be a douchebag who tries to make a statement with 57 $2 bills.
And this is the problem with retail, always trying to find a way to blame the customer for doing something that's legal and well within their rights.
Old 02-09-10, 12:53 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Tarantino View Post
Note to self - don't be a douchebag who tries to make a statement with 57 $2 bills.
A bigger douchbag move would have been to pay with $114.00 in unrolled pennies.
Old 02-09-10, 01:01 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by WallyOPD View Post
And this is the problem with retail, always trying to find a way to blame the customer for doing something that's legal and well within their rights.
Yes, it's legal to do both of those things. I'm not saying it wasn't.

The giftcard comment was a joke. Get over it.

The $2 bill comment was honest - that's a douchebag move.
Old 02-09-10, 01:13 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

Originally Posted by Tarantino View Post
The $2 bill comment was honest - that's a douchebag move.
It's also a douchebag move to tell someone you're not going to charge them for something and then turn around and charge them for it.
Old 02-09-10, 01:19 PM
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Re: Woman Arrested for using Gift Cards at Best Buy

The $2 bill thing sounds a bit worse for Best Buy than the AMEX cards. In both cases, though, I don't get how they deserve more blame than the cops. Let's say in the AMEX case that the cashier did in fact give AMEX the wrong number. Shouldn't a cop have made the same call and been able to sort it out in a matter of minutes? Unless, of course, someone fucked up on AMEX's side as well. And with the $2 bills, it really seems like the cops could've sorted it out very quickly and without handcuffing the dude.

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