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Returns at Walmart & "Violations of Federal Law"

Old 01-18-14, 08:03 PM
  #51  
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Re: Returns at Walmart & "Violations of Federal Law"

It's a theft-prevention strategy designed to handle high-risk areas, implemented on a store level. There are no Federal laws about returned DVDs.
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Old 01-18-14, 08:15 PM
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Re: Returns at Walmart & "Violations of Federal Law"

I returned a couple of my Black Friday blu-ray purchases to Walmart (Skyfall, which I got in the Bond 50 box I bought later, and one other) and they took the unopened discs back and gave me a cash refund with no questions and no hassles.
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Old 09-13-18, 07:50 PM
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Re: Returns at Walmart & "Violations of Federal Law"

So I have a similar yet slightly different story. I tried to return a blu ray at walmart toigjt and the manager insisted that even though it was brand new sealed and unopened she could not return it because it violates copyright laws... I understand walmart has Instawatch, but that shouldn't constitute me not being able to return the movie, If I purchase a movie for someone as a gift and they have it or don't want it, does this mean I'm stuck with it?

I had this happen previously last year and I called walmart customer service and they said that I should not have a problem returning it, so I think somewhere along the way someone is misunderstanding the rules, Yes if the item is opened I understand not being able to return it because someone could have watched it, , although if its defective it should be allowed to be exchanged and if it's out of stock then they should offer a refund since it will be sent back to the distributer for manufacture error, however a brand new unopened movie should be returned or they need to tell you prior to purchasing it that it cannot.

any similar situations?
any way around this?
I plan to call walmart customer service to let them know what they're doing, not that I think it will fix anything
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Old 09-15-18, 09:09 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Your mileage may vary. Thatís all there is to say about it.

Big retailers are creating new return rules. I noticed Bed Bath and Beyond has a new policy. Itís because margins are getting tighter and tighter to compete with Amazon. People heavily abuse returns. And the retailers are ending up in the red due to their loose return policies.
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Old 09-16-18, 09:42 PM
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Re: Returns at Walmart & "Violations of Federal Law"

People are fucking stupid. I actually had a server at Outback claim it was illegal for her to put rootbeer in one of those tall frosted mugs from the bar for me one time, in spite of the fact I've been ordering it that way for like 15 years now. She even pretended to check with the manager and claim she couldn't do it. I told the stupid bitch to get me what I asked for or get me the owner of the restaurant. She finally did it.
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Old 09-20-18, 02:41 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by Viper187 View Post
People are fucking stupid. I actually had a server at Outback claim it was illegal for her to put rootbeer in one of those tall frosted mugs from the bar for me one time, in spite of the fact I've been ordering it that way for like 15 years now. She even pretended to check with the manager and claim she couldn't do it. I told the stupid bitch to get me what I asked for or get me the owner of the restaurant. She finally did it.
You got frosted spit on your mug.
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Old 09-20-18, 02:46 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by ben12 View Post
You got frosted spit on your mug.
I was thinking something much, much worse.

The rise of Amazon has more or less shredded retail margins for brick & mortar stores. Returns are a critical focus at the moment for business managers, as it's a huge source of retail fraud.

I think the days of full refunds are nearing their end. Once enough businesses move to blocking returns, it will be easier to get away with when your competitors also don't accept returns.
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Old 09-22-18, 06:12 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Yup. Retailers used to just eat the cost and move on. But they canít do that anymore because their revenue is down.

I believe that Amazon is setting up the consumer market for a big collapse. Itís a race to the bottom of margins. Theyíre tricking everyone around them to take a loss. From the shipping and freight companies to their suppliers. Amazon will even take a loss in their marketplace to keep AWS going ... donít forget that AWS has more revenue than Amazon.com.
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Old 09-22-18, 07:47 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by Troy Stiffler View Post
Yup. Retailers used to just eat the cost and move on. But they canít do that anymore because their revenue is down.

I believe that Amazon is setting up the consumer market for a big collapse. Itís a race to the bottom of margins. Theyíre tricking everyone around them to take a loss. From the shipping and freight companies to their suppliers. Amazon will even take a loss in their marketplace to keep AWS going ... donít forget that AWS has more revenue than Amazon.com.
Most people looking into an anti-trust case against Amazon believe separating AWS from the remaining retail business would solve most issues.
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Old 09-26-18, 07:08 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by Troy Stiffler View Post
Yup. Retailers used to just eat the cost and move on. But they canít do that anymore because their revenue is down.

I believe that Amazon is setting up the consumer market for a big collapse. Itís a race to the bottom of margins. Theyíre tricking everyone around them to take a loss. From the shipping and freight companies to their suppliers. Amazon will even take a loss in their marketplace to keep AWS going ... donít forget that AWS has more revenue than Amazon.com.
Very, very true. Another reason why I'm so against Amazon. I'd rather pay a little more to support local vendors, and have the ability to make a return if the need arises. Now, the Amazon monster is killing that ability, which makes me support local vendors less, because of possible FUs by them on returns of any kind. A vicious cycle. Amazon is doing great harm, they're gobbling up everyone they can.
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Old 03-02-19, 06:33 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by rennervision View Post
Was curious if others have had a similar experience as mine trying to return a DVD or BD to Walmart.

I had a Blu-ray which froze around the middle of the disc, so I returned it to Walmart today with a receipt (showing purchased yesterday). The returns lady said since it was opened I needed to go back and get the same title.

Fair enough. Except I searched the store for about 10 minutes and couldn't find it. I came back to the returns desk and said I may have bought the last one. So she then searched herself for another 10 minutes.

When she came back, she agreed I bought the last one and said she will call another store to see if they have it. At this point I had no interest in going out of my way to another Walmart, so I asked if I could just take store credit.

"I can't do that," she said. "Since this has been opened, if I accept it now it will be a violation of Federal Law."

Well at that point things got a little crazy. I explained to her we have a problem since I'm not leaving with a defective disc. She reiterated it would be a violation of Federal Law. I asked her if people return a defective item to this store and it doesn't have replacements, they're now out of luck? She repeated it would be a violation of Federal Law.

So things started to get heated and she offered to call a different store for me. I told her I'm not driving all over the city looking for another copy of this BD, but reluctantly agreed since I could see I was getting no where with her. She's on hold for 10 minutes and then learns it's not at that location either.

So again we're back to arguing and her speaking her mantra of Federal Law. She then offers to call another store for me and check their inventory. I ask to speak with her manager, so she then calls the manager on the phone.

She explains to the manager that I was unwilling to let her call another store to see if it was in stock. (Guess she forgot about the last 10 minutes.) Then I hear her say, "So you want me to break a rule for this customer?" (translation: Violate a Federal Law.)

At that point she hangs up and asks if I'll accept a gift card.

So what's the deal? I've returned defective things before and accepted store credit when the item was sold out. But now that I think about it, it may not have been at Walmart. Has this always been their policy? If I have to make sure the movie has 14 copies in stock before I buy it, it's not even worth the trip because their selection of BDs isn't very big.
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Old 03-02-19, 06:37 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by rennervision View Post
Was curious if others have had a similar experience as mine trying to return a DVD or BD to Walmart.

I had a Blu-ray which froze around the middle of the disc, so I returned it to Walmart today with a receipt (showing purchased yesterday). The returns lady said since it was opened I needed to go back and get the same title.

Fair enough. Except I searched the store for about 10 minutes and couldn't find it. I came back to the returns desk and said I may have bought the last one. So she then searched herself for another 10 minutes.

When she came back, she agreed I bought the last one and said she will call another store to see if they have it. At this point I had no interest in going out of my way to another Walmart, so I asked if I could just take store credit.

"I can't do that," she said. "Since this has been opened, if I accept it now it will be a violation of Federal Law."

Well at that point things got a little crazy. I explained to her we have a problem since I'm not leaving with a defective disc. She reiterated it would be a violation of Federal Law. I asked her if people return a defective item to this store and it doesn't have replacements, they're now out of luck? She repeated it would be a violation of Federal Law.

So things started to get heated and she offered to call a different store for me. I told her I'm not driving all over the city looking for another copy of this BD, but reluctantly agreed since I could see I was getting no where with her. She's on hold for 10 minutes and then learns it's not at that location either.

So again we're back to arguing and her speaking her mantra of Federal Law. She then offers to call another store for me and check their inventory. I ask to speak with her manager, so she then calls the manager on the phone.

She explains to the manager that I was unwilling to let her call another store to see if it was in stock. (Guess she forgot about the last 10 minutes.) Then I hear her say, "So you want me to break a rule for this customer?" (translation: Violate a Federal Law.)

At that point she hangs up and asks if I'll accept a gift card.

So what's the deal? I've returned defective things before and accepted store credit when the item was sold out. But now that I think about it, it may not have been at Walmart. Has this always been their policy? If I have to make sure the movie has 14 copies in stock before I buy it, it's not even worth the trip because their selection of BDs isn't very big.
Same thing just happened to me today. I bought "Revenge of the Nerds" on Blu and it was the last one when I bought it. It was a Christmas promo edition. The Blu-ray played but had no sound. I tried everything no cigar. Tried to take it back and the fat pig at Walmart wouldn't budge. She treated me like a criminal trying to rip them off. Amazing. I soend over $1000 a month there. No more. She wanted me to drive around town to get another. I tried to explain that it was a Christmas promo bought Ray and there aren't anymore .It's more just laziness on their part and not wanting to move from there hibernation spot. Look at who Walmart hires. Not exactly the brightest people on the planet.
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Old 03-03-19, 08:53 AM
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Re: Returns at Walmart & "Violations of Federal Law"

Spending "over $1000 a month" at a Walmart isn't something I would brag about.
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Old 03-07-19, 07:46 PM
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Re: Returns at Walmart & "Violations of Federal Law"

Originally Posted by Ashpaladium View Post
Same thing just happened to me today. I bought "Revenge of the Nerds" on Blu and it was the last one when I bought it. It was a Christmas promo edition. The Blu-ray played but had no sound. I tried everything no cigar. Tried to take it back and the fat pig at Walmart wouldn't budge. She treated me like a criminal trying to rip them off.
So what was the end result? I hope you didn't walk away with zero satisfaction. I just documented my (fairly minimal) effort to return an opened Shout Factory Max Headroom set here. I don't know if it played correctly or not, but it was purposely missing the bonus disk and I couldn't stomach that.
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