rmw650

DD is just a horrible website with awful customer service.

Marvin

Same here. And I didn't notice any way to check a box and delete a bunch of DVDs at once. You have to delete them one by one.

And after deleting about a half dozen, it signed me out and I had to sign in again just to look at my wishlist!

SkullOrchard

All these weeks later, I still can't believe that DD took an already bad website design and made it a thousand times worse. Retarded monkeys could have done a better job. Their previous search function sucked, but the new version is totally worthless. On top of that, almost nothing is in-stock, and their prices are barely competitive. I can usually find an equal or better deal at Amazon with far less hassle. They used to run some pretty good sales throughout the year, but not anymore. DD = total suckage.

JamesDFarrow

Awww, Come on!

I must have spent 2 hours the other day deleting all the old items from the wish list that were added back. And like someone else stated any new items you added were gone.

Now all the old items (the ones I deleted) are back again as well as the newer ones I added after.

That's going to be another 2 hours of deleting.

Come on DD. This is getting ridiculous!

James

smurr05

Totally agree! Everytime you place an order now, you have to re-enter all your info like address etc. It doesn't remember a thing even though there is a save button on the page where you enter everything! Yes...Totally SUCKS!!!
I am taking my buisness elsewhere-

Franchot

Yeah, I'm having the same problem with having to enter my address each time I order, HOWEVER, it somehow figured out how to save a previous address of a friend I sent a DVD to a couple of years ago. THAT I can one-click on without typing everything in again. Incredible.

Josh-da-man

They still had my address when I checked out. I don't think I've used a different address with DD. Could the problem be that people who have entered more than one address are confusing the "new and improved" site?

The new checkout's a pain in the ass. Six steps that load slowly. If I wasn't getting Blade Runner Blu-ray for $13.99, I don't think I would have bothered finishing.

And, a note to DD: If you guys really want to improve your site, you would be wise to get rid of that rewards/loyalty crap that you offer every time I buy something.

Piazza

does anyone have any experience in dealing with DeepDiscount with an order being lost in the mail ? I am thinking that is the case with an order of mine that shipped on the 8th of February. As I have never had an order take nearly this long to receive. I am going to wait one more day and see. But, then I figure I need to give them a call. Are they good about sending out a replacement shipment ?

SkullOrchard

The couple of times I've not received orders, they've reshipped them without a problem.

Piazza

Thanks Skull, that is good to hear. I hard part for me is trying to figure how long is long enough to wait before trying to determine package is lost.

BobO'Link

They will want you to wait 30 days following shipment before declaring the package lost. This is especially true if you used free shipping as it is sent using Media Mail which can be *very* slow due to the way this material finds its' way on the trucks.

dvd-4-life

You should call them after 10 business days. I had a shipment shipped from DVD Planet on the 9th and if I don't receive it after Tuesday-I will let them know about it.

PhantomStranger

I just had an order show up after nearly a month. Of course there was an item shipped the last week of 2009 that has never shown up. The plastic mailer they use for single items now is getting lost in the media mail roulette more often than the cardboard packaging of old.

Double_Oh_7

Anyone else having trouble with Bing cashback since DD "improved" its website? I've made a couple orders, but so far there is nothing pending in my Bing account

marald

You have to email them about it. It won't go through otherwise. Although now I've got a cs rep who won't accept the asked for cut/paste of the confirmation email, saying they need it in .pdf format???

Franchot

They now have a button you can click to "Cancel" a previous order, but when I tried doing this I got no confirmation that the order was indeed canceled. The item was listed as "Out of Stock" so I thought I was in the clear, but a few days later, the item showed up in my mailbox.

Am I correct in assuming that the only way to cancel an order is the old way of calling them up or e-mailing them?

SkullOrchard

Yeah, you need to call them.

RonG617

Had a great deal on the Planet of the Apes Blu-ray box set, so I am giving them a chance to dazzle me with the new site and service.

DJariya

I just visited the site for the 1st time since last summer and checked out my wish list and it's fucking awful. The prices suck and the fact that a shit load of titles that I already purchased re-appeared on my Wish List pissed me off. It was so tedious deleting all of the duplicate titles that I already bought.

BobO'Link

I *finally* got my wish list cleared up... but every time it loads it's in a different order! There's no way to easily track what's on it and/or compare prices from week to week. I'm still amazed that the glaring issues on the site have not been corrected. Does DVD-Dave no longer read threads about DD? Is he still there? Does *anybody* at DD care?

Kirk76

I was finally able to log in tonight. My wish list is going to take forever to clean up. It's full of items I've bought or deleted over the years like everyone elses.

What a piece of garbage!

sandman007

Is DD charging immediately now instead of when they ship your order?

I preordered some DVDs and just checked my online statement and there is already a pending charge on it. The DVDs aren't coming out for a couple months.

Xbox69

That is most likely just a pre-authorization for the total amount of your order. It shouldn't actually post until your order ships. Look for it to drop off your statement after a few days.

movi3mogul

it seems they are competing with amazon... if so that will be a good deal to sell and to save money. this seems to be good but i tried that link its too slow i was waiting merely for 15 minutes but was not able to get it...

rcbrad

I have found that their service is pretty poor. I had an order that just sat there and did not process-all was in stock. They created a new order for me, as they could not figure out what was wrong. Well a month later I got the original order after getting the replacement order, they did not cancel the first order, as they said that they would do!

I had to call to initiate the return. I then never got the postage paid label, after waiting for 2 weeks. I had to call again. Then they sent me the wrong return authorization order number in the email. Had to call again. The cust service reps sound like robots, they do apologize but it sounds aloof and not sincere, kind of like an "oh well" attitude. They just keep rushing me off the phone. I am not too happy at all with the service. I realize things can go wrong, but we are talking about 4 different service failures with just one order of dvds!!

I will think twice about ordering again. The prices are not so "deep" discounted anymore. If they have some good sales, I may reconsider.