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Jedi Master 33

11-12-09 11:24 AM

Amazon's Customer Service Rocks

So I ordered the latest Ipod Nano from Amazon, and about a month later it became defective{to no fault of my own of course, darn thing kept pausng itself}. Since Apple refused to fix it, I shot Amazon a email asking if they'd exchange it. Not 10 minutes later I get an email saying they're shipping a new one with one day shipping and gave me a label to send the old one back. Gotta love Amazon.

JustinCleveland

11-12-09 12:12 PM

Re: Amazon's Customer Service Rocks

That's awesome. What is Apple's warranty period on the Nano? I would think that within 30 days it would be covered.

Jedi Master 33

11-12-09 12:29 PM

Re: Amazon's Customer Service Rocks

Quote:

Originally Posted by JustinCleveland (Post 9831957)

That's awesome. What is Apple's warranty period on the Nano? I would think that within 30 days it would be covered.

They actually offer a one year linited warrenty. They claimed that it was caused by "accidental damage and misuse", which I know is BS because I've been very careful with it and made sure nothing happened to it..

jjcool

11-12-09 02:33 PM

Re: Amazon's Customer Service Rocks

Quote:

Originally Posted by Jedi Master 33 (Post 9831998)

That's apple for you.

Glad you got a favorable result from Amazon. I too have had nothing but great results when dealing with Amazon customer service.

DirkUSA

11-12-09 03:15 PM

Re: Amazon's Customer Service Rocks

I never had a problem with their customer service either. I think the trick is not to overdue it.

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