Store Forum Share Your Shopping Experiences at Stores both Online and Off.

So, Best Buy now takes orders over the phone eh?

Old 09-25-09, 06:50 PM
  #1  
DVD Talk Legend
Thread Starter
 
Brent L's Avatar
 
Join Date: Jun 2003
Location: Upstate, SC
Posts: 13,617
So, Best Buy now takes orders over the phone eh?

Today I was in a used shop and I needed some information about a few DVDs, so I thought I'd call Best Buy and see what they go for new there, just to get an idea. Anyway, so I call Best Buy and ask them to look up the DVDs for me. When they first answered they included a new bit when answering the phone about how they'll take orders over the phone using credit cards. I didn't think much of it at first, and just ignored most of it.

I asked about the DVDs, they looked, and then asked if I'd like to pay for them right then over the phone. Is this something new that they are offering? It just seemed awful weird to me, and I've never heard them mention it before, as recently as just a few weeks ago.
Brent L is offline  
Old 09-26-09, 12:31 AM
  #2  
DVD Talk Gold Edition
 
Join Date: Feb 2006
Location: los angeles, ca
Posts: 2,854
Re: So, Best Buy now takes orders over the phone eh?

did you call a physical store or some 800 number that goes to corporate customer service or something like that? if the former, that is weird. if the latter, im guessing you got the customer service that handles internet orders?

but yesh, kinda weird i guess.
hindolio is offline  
Old 09-26-09, 02:46 AM
  #3  
DVD Talk Legend
 
Join Date: Aug 2002
Location: Bay Area, CA
Posts: 14,802
Re: So, Best Buy now takes orders over the phone eh?

We do orders over the phone now. It's called 'Express Lane'. You can also purchase it at one store and pick it up at another if you wanted to.

If you have any other questions, let me know.
Tarantino is offline  
Old 09-26-09, 07:32 AM
  #4  
DVD Talk Legend
Thread Starter
 
Brent L's Avatar
 
Join Date: Jun 2003
Location: Upstate, SC
Posts: 13,617
Re: So, Best Buy now takes orders over the phone eh?

Originally Posted by hindolio View Post
did you call a physical store or some 800 number that goes to corporate customer service or something like that? if the former, that is weird. if the latter, im guessing you got the customer service that handles internet orders?

but yesh, kinda weird i guess.
Yeah, it was my local physical store. Looks like they do it now...weird.

I wouldn't trust a BB employee to take my CC# over the phone in a million years.

Spoiler:
No offense of course.
Brent L is offline  
Old 09-26-09, 12:00 PM
  #5  
Member
 
Join Date: Sep 2009
Posts: 154
Re: So, Best Buy now takes orders over the phone eh?

Originally Posted by Brent L View Post
Yeah, it was my local physical store. Looks like they do it now...weird.

I wouldn't trust a BB employee to take my CC# over the phone in a million years.

Spoiler:
No offense of course.
I don't trust anyone taking my CC# over the phone.
styl3s is offline  
Old 09-27-09, 01:48 PM
  #6  
DVD Talk Limited Edition
 
jjcool's Avatar
 
Join Date: Jul 2006
Location: CT
Posts: 6,657
Re: So, Best Buy now takes orders over the phone eh?

Originally Posted by Brent L View Post
Yeah, it was my local physical store. Looks like they do it now...weird.

I wouldn't trust a BB employee to take my CC# over the phone in a million years.

Spoiler:
No offense of course.
True that. They cant even put a preorder aside for something that was preordered a month before release date. Or even go to the shelf, and bring back the item that was actually preordered, properly, for that matter.
jjcool is offline  
Old 09-27-09, 02:01 PM
  #7  
DVD Talk Special Edition
 
Join Date: Jan 2008
Location: Oklahoma
Posts: 1,215
Re: So, Best Buy now takes orders over the phone eh?

Originally Posted by Tarantino View Post
We do orders over the phone now. It's called 'Express Lane'. You can also purchase it at one store and pick it up at another if you wanted to.

If you have any other questions, let me know.
How does that work? I ask because I was out of town during the Snow White SteelBook pre-order promotion and pre-ordered the Blu-ray but didn't realize until I got back that I won't be able to pick it up when it releases. If there were some way I could get it in town and applying my pre-order deposit to it that'd be great.
pridesticks06 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.