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DvdPlanet Site Has Been Offline Since Weekend?

Old 06-02-09, 12:25 PM
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DvdPlanet Site Has Been Offline Since Weekend?

Anyone know what is going on with Dvdplanet?
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Old 06-02-09, 12:47 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I'd like to know myself. I'm glad it's not just me, I was starting to wonder.
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Old 06-02-09, 01:39 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I was growing concerned myslef as I had recently sent them a big box of DVD's for trade in and hadn't heard anything yet. I did reply to the quote email just to see what happened as I as worried everything was shut off. I got the auto reply within a few minutes, it may mean nothing, but at least I had hope that the site is coming back up.

I have also noticed that the error or pages I have been getting have been different at different times. This morning, for example I got an generic under construction and now I am back to page cannot be displayed.

I can't find a phone number or I would have called them by now to see what I could find out. I find it extremely odd that this is now in its third day with no temporary page and no email sent out to their registered users.

I am just crossing my fingers!
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Old 06-02-09, 02:07 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I just got a shipping notice this morning (Tuesday, June 2nd).

It looks like their operations are still ongoing despite their website being down.

A hopeful sign I guess?
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Old 06-02-09, 02:43 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I called the dvdplanet help number on dvdtalk's link (probally not updated for awhile) for stores and got bizarre message.
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Old 06-02-09, 03:05 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I'm sure a lot of us were saving up our credit for a possible sale this month... hope that's not derailed. I've always been nervous when dealing w DVD Planet, they're just a little unprofessional on some things... kinda like this!
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Old 06-02-09, 03:30 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I also have a large store credit from all the dvds I've been trading in, waiting for a possible great sale.

I have to say that this situation doesn't look good. It almost seems like they are winding down their operations. They are filling orders that have already been submitted by customers, but not taking any new orders (maybe that's why the website is down.)

With the website being down for the 3rd day, they have had enough time to put a placeholder type web page that said something like "excuse us while we work to bring you a better shopping experience, etc" the usual corporate line.

Time will tell. All we can do is S.W.A.T. (Sit, Watch And Talk about it until the website comes back online or a BK is announced in the local press...)
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Old 06-02-09, 03:50 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Ok well I got some good news I hope. Called one of the Brick and Mortars and they said site is down and they are working on it with tech.
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Old 06-02-09, 04:10 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I called yesterday and they said that their tech guys were working on it and that the site would be back up in 24 hours. That was about 28 hours ago...
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Old 06-02-09, 04:44 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

I called myself before I saw these recent posts (as I realized thanks to another post where I could find the number) and spoke to a rep and was told they are working on the problem but there is no ETA.
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Old 06-02-09, 05:07 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

i just got a "no website configured at this address" message when i tried to load the page. i was trying to get a batch of dvd's ready to send in. hopefully, they won't be down too long.
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Old 06-02-09, 05:15 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Damn. I've got a few titles for the Quote Machine that I'd like to send off before a possible upcoming event happens. Then again, that's what I get for procrastinating ...probably won't receive any credit before the end of the month anyway.
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Old 06-02-09, 11:59 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

It's up with a message saying it's down for maintenance and will be back up shortly. At least they have something up now..
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Old 06-03-09, 11:07 AM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

DvdPlanet is back online!
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Old 06-03-09, 12:40 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Originally Posted by IamLegend View Post
DvdPlanet is back online!
It's not working for me.
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Old 06-03-09, 01:05 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

It's slow, but everything appears to be in order. My credit is there, prices about the same... good to go.
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Old 06-03-09, 05:00 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Site appears to be back online, but some prices have been raised by a couple of bucks. Sounds like somebody's gearing up for the sale-that-shall-not-be-named(and-that-after-all-the-last-minute-price-increases-is-barely-a-sale-at-all).....
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Old 06-03-09, 09:42 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

is anyone else still having issues? i can get to the main page but when i start trying to go through the QM process, i keep getting error messages.
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Old 06-03-09, 10:20 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Originally Posted by kevin75 View Post
is anyone else still having issues? i can get to the main page but when i start trying to go through the QM process, i keep getting error messages.
I get this error when trying to access the Quote machine:

Server Error
The server encountered an internal error and was unable to complete your request.
Could not connect to JRun Server.
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Old 06-03-09, 11:21 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

and it's down again...
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Old 06-04-09, 12:16 AM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

down here too
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Old 06-04-09, 03:36 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Just in case anyone wants credit for dvds..let me know what you have..especially blu rays or weird other region stuff..would be happy to trade some credit...
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Old 06-05-09, 08:22 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Looks like site is down again
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Old 06-06-09, 11:20 AM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

Yep... "dead" down today with this message:

"No web site is configured at this address."

If it's truly a tech issue it's very major to be having problems for this length of time. That message implies there is a misconfiguration of IIS on the host end. With all the problems it sounds like it could be a major hardware failure/rebuild scenario.

If anyone from DVDPlanet is reading, here's your fix for this one...
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Old 06-06-09, 12:32 PM
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Re: DvdPlanet Site Has Been Offline Since Weekend?

mine says
Oops! This link appears to be broken.
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