Why Do Stores Keep Dvds Under Lock and Key?
#26
Re: Why Do Stores Keep Dvds Under Lock and Key?
Funny this thread popped up.
Yesterday a guy came into the Media Section of the store I work at and liberated about $300 worth of DVD's. All of them had the plastic completely torn off/removed. Didn't take a look at what he did with the security stickers inside.
As per policy, I couldn't say anything until I visually saw something. As my manager and I walked by the customer (he had a backpack), he was grabbing handfuls of un-cased CD's and putting them into his backpack. Smart move.
I agree with a lot of posters here that asking someone to get a movie out of a case is inconvenient for the customer. Don't get it twisted, it is NEVER inconvenient for the associate and nor it ever should be. It is our job and that is that.
Also another example of shoplifting at the store I work at that sort of relates to the OP's question. We had a large group of shoplifters (they worked together and hit different stores in our area), just either do quick runs where they would run in grab items and run out. Or in the case of the Media Section, all of the DVD's that were not cased or locked up, they just cut the plastic and took all of the discs out. Discs don't set off the alarms outside of the packaging and not everyone needs packaging
Yesterday a guy came into the Media Section of the store I work at and liberated about $300 worth of DVD's. All of them had the plastic completely torn off/removed. Didn't take a look at what he did with the security stickers inside.
As per policy, I couldn't say anything until I visually saw something. As my manager and I walked by the customer (he had a backpack), he was grabbing handfuls of un-cased CD's and putting them into his backpack. Smart move.
I agree with a lot of posters here that asking someone to get a movie out of a case is inconvenient for the customer. Don't get it twisted, it is NEVER inconvenient for the associate and nor it ever should be. It is our job and that is that.
Also another example of shoplifting at the store I work at that sort of relates to the OP's question. We had a large group of shoplifters (they worked together and hit different stores in our area), just either do quick runs where they would run in grab items and run out. Or in the case of the Media Section, all of the DVD's that were not cased or locked up, they just cut the plastic and took all of the discs out. Discs don't set off the alarms outside of the packaging and not everyone needs packaging
#27
DVD Talk Hall of Fame
Re: Why Do Stores Keep Dvds Under Lock and Key?
When I started working at my family's consignment shop, one of the first things I did was bring in a CD binder of mine. I put a sticker on each and every pocket, and numbered them 1 through whatever the last pocket number was. 192 or something, maybe? Anyway, when we put out CD's, DVD's or disc-sized video games, I would find an empty pocket, put the disc in it, and then write down on the ticket for the item in which pocket number its disc could be found. Then, the cases were all in plain sight and could be handled by our shoppers; they could see the price and everything but the discs themselves (which we gladly showed anyone who wanted to see them before paying).
What sparked this measure with used CD's and DVD's, that were rarely priced above $8 (CD) or $10 (DVD)? Someone ran off with the DVD for the copy of Star Trek: Insurrection that I personally brought in to sell.
What sparked this measure with used CD's and DVD's, that were rarely priced above $8 (CD) or $10 (DVD)? Someone ran off with the DVD for the copy of Star Trek: Insurrection that I personally brought in to sell.
#28
DVD Talk Legend
Re: Why Do Stores Keep Dvds Under Lock and Key?
When I started working at my family's consignment shop, one of the first things I did was bring in a CD binder of mine. I put a sticker on each and every pocket, and numbered them 1 through whatever the last pocket number was. 192 or something, maybe? Anyway, when we put out CD's, DVD's or disc-sized video games, I would find an empty pocket, put the disc in it, and then write down on the ticket for the item in which pocket number its disc could be found. Then, the cases were all in plain sight and could be handled by our shoppers; they could see the price and everything but the discs themselves (which we gladly showed anyone who wanted to see them before paying).
What sparked this measure with used CD's and DVD's, that were rarely priced above $8 (CD) or $10 (DVD)? Someone ran off with the DVD for the copy of Star Trek: Insurrection that I personally brought in to sell.
#29
Senior Member
Join Date: Dec 1999
Location: Oceanside, CA
Posts: 786
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
Target - Spider cables on the big DVD sets and clear plastic security boxes on high value/popular DVD sets.
Kmart - DVDs locked up in a showcase.
Walmart - Selected DVDs in clear plastic security boxes.
BestBuy - Went with a friend last week and my friend bought a dvd. This particular Bestbuy now stops everyone as you are leaving the store and stamps your receipt. He asked why is this being done. The Bestbuy employee said it prevents someone coming back into the store and grabbing the item off the shelf again and then use the original receipt to walk out of the store with the 2nd item for free.
Fry's - They mark the receipt as you leave the store. (for the same reason as the above Bestbuy.)
Supermarket chain - I know a major supermarket chain here in Los Angeles that puts the sensor tags in high priced cuts of meat at bottom of the foam tray . (New York steaks, etc). People will come into the supermarket with a big purse or a baby stroller and tuck the meat packages under the baby/blanket and just stroll out of the store. Now at least they will beep as they leave...
I think there is a trade off, the store may lose some sales, but they will still have their merchandise, otherwise the store looses the merchandise to theft and they got zero revenue.
Last edited by DeepSleep; 01-14-09 at 07:15 PM.
#31
Senior Member
Join Date: Jun 2001
Posts: 310
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
I went to Blockbuster to pick up Hellboy II on Blu ray and the gal working there could not get the key to work so they couldn't open the case. I had to go to another blockbuster to make my purchase. What a pain in the ass?
#32
DVD Talk Limited Edition
Join Date: Jun 2004
Posts: 6,290
Likes: 0
Received 0 Likes
on
0 Posts
#33
DVD Talk Limited Edition
Re: Why Do Stores Keep Dvds Under Lock and Key?
Who in the world wouldn't want the packaging???
#35
DVD Talk Legend
Re: Why Do Stores Keep Dvds Under Lock and Key?
Seriously? I know plenty of folks that actually pay for their DVDs and videogames new from the store, everything legit and all that, but they'll leave the discs in piles on the shelf and everywhere. So, I imagine there's folks like that, or the kind that will put them in a big binder.
#36
DVD Talk Platinum Edition
Re: Why Do Stores Keep Dvds Under Lock and Key?
But who is going to buy something they can't sample? I want to flip through the pages, look at the art, etc.
#37
DVD Talk Hall of Fame
#38
DVD Talk Legend
Re: Why Do Stores Keep Dvds Under Lock and Key?
I'm not taking up for Borders because if the one here locked up DVD's then I wouldn't bother either, but for those complaining about having to get someone to unlock the case just so you can check the price: does your Borders not have the computers all over the store where customers can look up info/prices?
#39
DVD Talk Legend
Re: Why Do Stores Keep Dvds Under Lock and Key?
#40
Senior Member
Join Date: Dec 1999
Location: Oceanside, CA
Posts: 786
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
I guess it is the new "bad economy business model". Steal the discs only from a retailer that just leaves the merchandise out on the shelf without the plastic security boxes or spider cable wrap. Offer the discs on-line and ship in a paper sleeve. Seems like a high profit margin $$ operation. No wonder retailers are trying to slow down the theft of dvds.
#41
DVD Talk Limited Edition
Re: Why Do Stores Keep Dvds Under Lock and Key?
I tried to buy an ink cartridge that was locked up once. The only person around was the woman at photo counter. She call on the store loudspeaker for someone several times and no one ever came back. I waited about 15-20 minutes since she kept apoligizing and was cute. I finally left though and bought the PC at Target down the street
Then there was the time they started locking up razor cartridges up by the check-out counter. I figure go to the register where the RC are locked up and this person will have the key......NO! They kept calling for the manager/whatever to come to the front. After about 10 minutes she appears. She has a key chain with lots of keys and it takes her like 5 minutes to open it up.
Then there was the time they started locking up razor cartridges up by the check-out counter. I figure go to the register where the RC are locked up and this person will have the key......NO! They kept calling for the manager/whatever to come to the front. After about 10 minutes she appears. She has a key chain with lots of keys and it takes her like 5 minutes to open it up.
#42
DVD Talk Ultimate Edition
Join Date: Jun 2005
Location: Big Blue Nation!
Posts: 4,496
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
Maybe if we cut off the hands of the thieves caught stealing that causes the practice?....Just saying.
#43
DVD Talk Special Edition
Join Date: Apr 2004
Location: Texas
Posts: 1,609
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
I'm sure Blockbuster appreciates your business -- no matter what location you choose.
#44
DVD Talk Limited Edition
Re: Why Do Stores Keep Dvds Under Lock and Key?
I think the best way to go about it is to have the large clear security shells over the case. You can't get the disc out, but you can still handle the case to look at it, and see the price. The lock and key is really a pain.
#45
DVD Talk Hero
Re: Why Do Stores Keep Dvds Under Lock and Key?
Personally, I kinda liked the old Toys R Us method of tickets with a wall of laminated sheets, showing the front and back covers of each game (though I'm sure updating that and keeping them in alphabetical order was also a pain).
#46
DVD Talk Legend
Re: Why Do Stores Keep Dvds Under Lock and Key?
Also from personal experience, it's a pain in the ass to un-sticker and sticker Sale prices on DVD's with security cases on. Trust me it's something employees don't really want to do but obviously we can't control how often people decide to steal.
#47
DVD Talk Special Edition
Join Date: Nov 2003
Location: Bend, Oregon
Posts: 1,827
Likes: 0
Received 0 Likes
on
0 Posts
Re: Why Do Stores Keep Dvds Under Lock and Key?
I use to shop at a Walmart in the Oakland/San Leandro, CA area, and knew the manager of their electronics department. After an audit (back in 2005), they discovered they had shrink, mainly of dvd's and cd's, totaling $150,000! After that audit, they installed locking cases for their electronic media.
The manager also told me of a particular incident whereby one thief took a baby seat out of the box, filled it with dvd's and then went to pay for the baby seat. They were caught (I believe), but it is no surprise that stores like Walmart uses locking cases nowadays.
The manager also told me of a particular incident whereby one thief took a baby seat out of the box, filled it with dvd's and then went to pay for the baby seat. They were caught (I believe), but it is no surprise that stores like Walmart uses locking cases nowadays.
#48
DVD Talk Hall of Fame
Re: Why Do Stores Keep Dvds Under Lock and Key?
I tried to buy an ink cartridge that was locked up once. The only person around was the woman at photo counter. She call on the store loudspeaker for someone several times and no one ever came back. I waited about 15-20 minutes since she kept apoligizing and was cute. I finally left though and bought the PC at Target down the street
You must really hate waiting.
#49
DVD Talk Hall of Fame
Re: Why Do Stores Keep Dvds Under Lock and Key?
Even if you didn't catch them, I think they received their punishment when they went to watch it...
#50
Re: Why Do Stores Keep Dvds Under Lock and Key?