Store Forum Share Your Shopping Experiences at Stores both Online and Off.

I'm sick of Best Buy's new phone helper service.

Old 10-25-08, 04:17 PM
DVD Talk Legend
Thread Starter
dsa_shea's Avatar
Join Date: Jan 2005
Location: Tulsa, Oklahoma
Posts: 19,717
I'm sick of Best Buy's new phone helper service.

I'm tired of calling Best Buy to speak to someone in an actual department about a particular product to only be denied by the "know it all" phone rep. This person usually asks me what I'm looking for and can only look the product up on the computer and not be able to give actual details about the product, release or anything else. Why must getting good customer service over the phone feel like playing head games? I would rather sit and let the phone ring for a minute like the old days in order to talk with someone in a department than get frustrated almost every single time by having the same (usually very annoying or with an attitude) person trying to answer my questions.
dsa_shea is offline  
Old 10-25-08, 06:03 PM
Senior Member
Join Date: Aug 2005
Location: CHICAGO, IL
Posts: 443
you are getting the phone sales operator. Their job is to not forward almost any questions. The departments are filled with sales people whom are tied up with physical customers and do not have time to talk on the phone. I know this because I work for best buy. Call 888 best buy if you have "frequent" or release questions. All the phone up does is look at best, our inventory system, and our intranet to get you answers.

888 best buy is often far more equipped to answer questions. Otherwise, I would say stop in.
amd555 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.