Netflix to end Profiles in the name of improvement.
#1
DVD Talk Hall of Fame
Thread Starter
Join Date: Sep 1999
Location: Heart of the Heart
Posts: 9,021
Likes: 0
Received 0 Likes
on
0 Posts
Netflix to end Profiles in the name of improvement.
Just received this email:
Important News Regarding Netflix Profiles
Dear broadwayblue,
We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.
Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.
While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.
If you have any questions, please go to http://www.netflix.com/Help?p_faqid=3962 or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.
Pretty sucky improvement in my opinion.
Important News Regarding Netflix Profiles
Dear broadwayblue,
We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.
Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.
While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.
If you have any questions, please go to http://www.netflix.com/Help?p_faqid=3962 or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.
Pretty sucky improvement in my opinion.
#2
Member
Join Date: Jun 2001
Location: Northfield, MN
Posts: 234
Likes: 0
Received 0 Likes
on
0 Posts
Absolutely absurd. I sent them an e-mail complaining. Some others places I've seen people say that they called and the CSRs said that they are getting rid of it because it slows the website down too much considering the number of people that use it (about 1%).
#3
Senior Member
Join Date: Jan 2006
Posts: 317
Likes: 0
Received 0 Likes
on
0 Posts
I'm going to Netflix.com right now to complain about this. This has worked great for my wife and me. She gets her movies, and I get mine. And to make it worst, I have to merge the two queues together, no way, they should do that for me.
#4
DVD Talk Hall of Fame
Thread Starter
Join Date: Sep 1999
Location: Heart of the Heart
Posts: 9,021
Likes: 0
Received 0 Likes
on
0 Posts
I sent them an email as well, blasting them for this terrible idea. Doubt it will do anythying, but I truly wonder how this will benefit anyone.
#6
DVD Talk Hall of Fame
Join Date: Dec 2000
Posts: 7,937
Likes: 0
Received 0 Likes
on
0 Posts
This is really stupid, I'm starting to loathe Netflix lately. They've sent me just about everything possible other than stuff at the top of my queue for no reason, their BD selection is starting to suck again, and they're taking away the one thing that my wife liked about the site. I'm actually debating going back to the damn video store, Hollywood Video seems to have really stocked up on BD titles when I was in there looking for PV HD-DVDs.
#8
DVD Talk Hall of Fame
I'm going to write a letter to my congressman!!! Then I'm going to get Mr. Whiskers, my cat, to help me write a letter to the newspaper. I bet they run a huge story on this bait and switch/theft of services operation. How dare they remove features I use!!!
I've never use the feature before but I remember you used to be able to make custom lists of movies, which I had to do since I wanted more movies than the queue supported. It looks like they made the lists have a max of 10 movies now which is dumb if they're going to remove profiles. At least give people another way to keep a list of movies longer than 10.
I've never use the feature before but I remember you used to be able to make custom lists of movies, which I had to do since I wanted more movies than the queue supported. It looks like they made the lists have a max of 10 movies now which is dumb if they're going to remove profiles. At least give people another way to keep a list of movies longer than 10.
#9
DVD Talk Special Edition
Join Date: Nov 2002
Posts: 1,468
Likes: 0
Received 0 Likes
on
0 Posts
What a joke. I have a seperate queue where I keep titles with an "unknown" status. It's nearly 200 entries long and won't fit into my main queue.
As a customer, it's sure hard not to have a love/hate relationship with Netflix.
As a customer, it's sure hard not to have a love/hate relationship with Netflix.
#10
DVD Talk Limited Edition
So how did this work? (I have Netflix) Wife and I always had same queue...Would it ship one from "profile one" and one from "profile two"?
#11
DVD Talk Hero
How the heck can you have a queue with hundreds of titles?
It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.
#12
DVD Talk Hero
Originally Posted by Numanoid
How the heck can you have a queue with hundreds of titles?
It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.
#13
New Member
Join Date: Jun 2008
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
Gimme a break
How can the feature be bogging down the site if they claim only 1% of people are using it ? And for the people who DO use it, it is a critical feature. If you are a NetFlix user and didn't know about this feature, then you either live alone, or don't rely on DVD's for your spare time entertainment the way some do. If you are a member of a household family, I'd be very surprised if you didn't know about this feature.
I personally thought virtually all multi-member households used this feature. The idea that I now have to stagger one gigantic list to rotate documentary, home theater, kids, and something I can watch with my wife is beyond tedious. If I don't stay on my toes, I'll end up with 3 documentaries and nothing for anyone else, or Spy Kids 1, 2 and 3 and nothing for the grown ups. Queues aren't a feature under NetFlix. For me, Netflix IS queues of movies.
By the way, for people who's minds are blown by the concept of this unheard of feature. Suppose you have 5-at-a-time. You can break it up so 1 is documentary, 1 is romance/comedy, 2 are home theater (spectacle), and 1 is kids'.
The way I see it, its a way for NetFlix to get one household to actually register multiple accounts. They see queues as doing you too much of a favor. Now my kids' need an account, my wife needs an account. etc. THIS JUST BLOWS. I am considering cancellation.
Have a happy Thursday.
I personally thought virtually all multi-member households used this feature. The idea that I now have to stagger one gigantic list to rotate documentary, home theater, kids, and something I can watch with my wife is beyond tedious. If I don't stay on my toes, I'll end up with 3 documentaries and nothing for anyone else, or Spy Kids 1, 2 and 3 and nothing for the grown ups. Queues aren't a feature under NetFlix. For me, Netflix IS queues of movies.
By the way, for people who's minds are blown by the concept of this unheard of feature. Suppose you have 5-at-a-time. You can break it up so 1 is documentary, 1 is romance/comedy, 2 are home theater (spectacle), and 1 is kids'.
The way I see it, its a way for NetFlix to get one household to actually register multiple accounts. They see queues as doing you too much of a favor. Now my kids' need an account, my wife needs an account. etc. THIS JUST BLOWS. I am considering cancellation.
Have a happy Thursday.
#14
Suspended
Join Date: Apr 2007
Posts: 989
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Numanoid
How the heck can you have a queue with hundreds of titles?
It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

??
i get through everything pretty quickly
making a huge queue is half the fun of nflix, imo
#15
DVD Talk Hall of Fame
Thread Starter
Join Date: Sep 1999
Location: Heart of the Heart
Posts: 9,021
Likes: 0
Received 0 Likes
on
0 Posts
#16
DVD Talk Special Edition
Join Date: Nov 2002
Posts: 1,468
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Numanoid
How the heck can you have a queue with hundreds of titles?
It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

It would take years just to get through that queue, and that's provided you don't add anymore. I think some of you guys are using the queue when you should be simply using the normal catalog instead.

...and what is "the normal catalog?" Is it a feature Netflix provides?
#17
DVD Talk Limited Edition
Originally Posted by Gerry P.
...and what is "the normal catalog?" Is it a feature Netflix provides?
#18
DVD Talk Hero
Originally Posted by Gerry P.
I'm guessing you haven't seen many movies. 

...and what is "the normal catalog?" Is it a feature Netflix provides?

#19
DVD Talk Hall of Fame
I'm another one who has hundreds of movies in my queue. Like Gerry P. said, you hear of some obscure movie that you might be interested in and you toss it in, knowing that you might forget about it later. When you think you might be in the mood for a title like that, you movie it to the top. I thought that was how Netflix worked.
And I'm not filling my queue with the idea that I'm going to watch all those movies in a year. I'm putting them in my queue with the idea that at some point in my lifetime I would like to see that particular movie. I don't understand what's so strange about doing that, especially when you take into account that a lot of TV shows have 6 discs to a season.
As for this profile thing, I guess that because I'm a single guy I have never heard of this option, but it sounds like something that could have cleared out some clutter.
And I'm not filling my queue with the idea that I'm going to watch all those movies in a year. I'm putting them in my queue with the idea that at some point in my lifetime I would like to see that particular movie. I don't understand what's so strange about doing that, especially when you take into account that a lot of TV shows have 6 discs to a season.
As for this profile thing, I guess that because I'm a single guy I have never heard of this option, but it sounds like something that could have cleared out some clutter.
#20
Suspended
Join Date: Apr 2007
Posts: 989
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by clckworang
I'm another one who has hundreds of movies in my queue. Like Gerry P. said, you hear of some obscure movie that you might be interested in and you toss it in, knowing that you might forget about it later. When you think you might be in the mood for a title like that, you movie it to the top. I thought that was how Netflix worked.

#21
DVD Talk Limited Edition
I signed the petition, even though I don't have Netflix anymore. I know that these online petitions have worked in the past, and I'll all about helping out other DVD fanatics.
#22
Senior Member
Join Date: Nov 2006
Posts: 799
Likes: 0
Received 0 Likes
on
0 Posts
Never used the feature myself, though I completely understand how it can be useful to those with a larger household than 2 people.
Netflix service has been pretty sketchy for me lately so this comes as no real surprise. I'm still gonna stick with them for awhile because of the one day turnaround versus BB's 2-3 day.
That said, I can't help but laugh at the comments to this issue over at hackingnetflix. Those guys are losing their fucking minds:
http://www.hackingnetflix.com/2008/0...x-elimina.html
Netflix service has been pretty sketchy for me lately so this comes as no real surprise. I'm still gonna stick with them for awhile because of the one day turnaround versus BB's 2-3 day.
That said, I can't help but laugh at the comments to this issue over at hackingnetflix. Those guys are losing their fucking minds:
http://www.hackingnetflix.com/2008/0...x-elimina.html
#23
DVD Talk Legend
Originally Posted by clckworang
I'm another one who has hundreds of movies in my queue. Like Gerry P. said, you hear of some obscure movie that you might be interested in and you toss it in, knowing that you might forget about it later. When you think you might be in the mood for a title like that, you movie it to the top. I thought that was how Netflix worked
#24
DVD Talk Legend
Join Date: May 2004
Location: a mile high, give or take a few feet
Posts: 13,912
Likes: 0
Received 43 Likes
on
37 Posts
I've always wanted to use the profile feature to have separate queues, one for tv shows, one for new movies, one for old movies. Since my ratings didn't go between profiles, it wasn't useful. I simply manage my queue myself, which isn't too difficult, even with 500 movies.
I'm hoping the come up with some way to have multiple queues. If they don't, it isn't going to break my heart any.
I'm hoping the come up with some way to have multiple queues. If they don't, it isn't going to break my heart any.
#25
Senior Member
This is definitely something I will miss. I didn't usee this feature all the time but since I am constantly hitting the limit I set up a few other queues to hold overflow of things I'm not really sure when I will get around to watching, or when this forum is having a contest (like the horror challenge) I set up a queue just for that so I don't clutter up my main one and can designate how many I want to get for that and how many of my regular movies I watch.