Another Best Buy Rant - Banned from their store with false accusations
#327
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Originally Posted by Jah-Wren Ryel
Right, because moving one of the slackers standing behind the counter chatting with his friends to open a second returns line once or twice a day is really going to cut into the bottom line. Sounds like you could do with a class or two in operations research.
You have clearly shown your hate for Best Buy and your willingness to overlook and rationalize all of sillymonkey's actions. Fine, you're entitled. But stop making crap up, you're not convincing anyone.
Oh, and the fascination with people's mothers... well, it's just weird.
#328
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Originally Posted by Smorri
Read the first paragraph... "following concerns that the retailer's traditional lenience was hurting its bottom line."
Concerns by ignorant wallstreet reporters.
How about the Wallstreet Journal... Costco Wholesale Corp. has altered its return policy, aiming to alleviate the squeeze put on its profit margins by customers bringing back consumer electronics for full refunds.
Dailytech...
Costco’s time-unlimited returns became the topic of much scrutiny after a reports of customers abusing the policy by bringing back obsolete electronics and televisions—that were still in working condition—for refunds or in exchange for new models.
And these reporters are editorializing while you are spreading the light?
Concerns by ignorant wallstreet reporters.
How about the Wallstreet Journal... Costco Wholesale Corp. has altered its return policy, aiming to alleviate the squeeze put on its profit margins by customers bringing back consumer electronics for full refunds.
Dailytech...
Costco’s time-unlimited returns became the topic of much scrutiny after a reports of customers abusing the policy by bringing back obsolete electronics and televisions—that were still in working condition—for refunds or in exchange for new models.
And these reporters are editorializing while you are spreading the light?
Since this is such a big deal to you, let me spell it out in full:
The typical contract to be a costco supplier requires that the supplier accept customer returns for full credit. Thus, for almost all products the suppliers eat the cost of the returns - not Costco. Because costco negotiates for wholesale pricing equal too, or better than what the suppliers offer other stores, the net effect of costco's return policy was to increase wholesale prices across the board. In effect, other retail stores were subsidizing the returns at costco.
Those other stores, including some big ones like Wal-mart, didn't like it and put pressure on enough of the common vendors that costco could not maintain their position. Thus, as I said originally, the change was at the behest of costco's competitors.
One side-effect of the reduction of the return period is that costco ended up "grandfathering" all previous purchases from before the policy change. Since their suppliers are no longer on the hook to cover returns that are 90 days past the purchase date, Costco has to eat those costs on any grandfathered products. To handle that, they ended up moving ~$30M into an internal returns reserve fund last year as part of the change. Read their SEC filings, you will see the impact of setting up that fund on their finances. So in effect, the change in return policy caused Costco to take a ~$30M hit to profits.
Citations? Well, as I said originally, this was discussed on various forums like fatwallet by costco employees. Here are similar posts that turned up in a 5 minute google search, since this issue is so important to you, I suggest you do a little research of your own rather than just searching for confirmation of your preconceived ideas.
http://gizmodo.com/gadgets/announcem...64.php#c722297
http://www.marginalrevolution.com/ma...html#c96371526
------------------
As for the rest of your tirade, I am so wounded by your brilliance. I bet your momma is proud of you!!
Last edited by Jah-Wren Ryel; 02-16-08 at 03:37 AM.
#330
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this thread is so awesome its overwhelming...
some of the forums i'm on have a sort of "Hall Of Fame" areas that are locked, only Mods can move a thread there... but the threads in that area are SO completely wild, or interesting, or hilarious, or etc... that they are guaranteed to be a good read for anyone...
this is such a thread...
even to someone who doesn't collect DVD's or doesn't even know what Best Buy is...
this thread is fantastic, just on it's own merits...
this forum has it's share of really cool threads... it might be worth consideration to start a "Hall Of Fame' section here at DVDTalk...
sillymonkey you really are a trooper, you kind of 'walked the gauntlet' on this one... and it appears you posted with candor...
i think you know you went too far... but man you're a good sport...
i mean just look at this post for one quick example...
"Hall Of Fame" material all the way...
some of the forums i'm on have a sort of "Hall Of Fame" areas that are locked, only Mods can move a thread there... but the threads in that area are SO completely wild, or interesting, or hilarious, or etc... that they are guaranteed to be a good read for anyone...
this is such a thread...
even to someone who doesn't collect DVD's or doesn't even know what Best Buy is...
this thread is fantastic, just on it's own merits...
this forum has it's share of really cool threads... it might be worth consideration to start a "Hall Of Fame' section here at DVDTalk...
sillymonkey you really are a trooper, you kind of 'walked the gauntlet' on this one... and it appears you posted with candor...
i think you know you went too far... but man you're a good sport...
Originally Posted by dork
sillymonkey,
I agree with you and think you should make them all pay. With fire. Beautiful, cleansing fire. Oh yes.
I agree with you and think you should make them all pay. With fire. Beautiful, cleansing fire. Oh yes.
"Hall Of Fame" material all the way...
Last edited by Dr Mabuse; 02-16-08 at 12:32 PM.
#331
Member
Originally Posted by Jah-Wren Ryel
Your own gizmodo link says in the lead in, the very thing you are denying: "Because on Jan 1, Costco may be changing their lenient return policy due to abuse, especially in the realm of computers ". Do you understand? It said "abuse", not pressure from vendors.
----------------------------------------------------
" BY DUTCHFLAT AT 12/10/06 01:41 AM
All you have to do is look at the line of people returning stuff to Costco to see that the return policy is being abused. Computers coming in, Flat-screen TV's coming in, etc. Looking at the boxes they are coming back in, it's obvious half the stuff is being returned because of "buyer's remorse." These idiots buy something they know absolutely nothing about, then find out they're too stupid to run it, or that they bought the wrong thing in the first place. So, back to Costco. Too bad these bad apples have to spoil it for the legitimate customers. "
" BY 2POINT8 AT 12/09/06 05:05 PM
Good for them, bad for us. I worked consumer electronics retail for three years and I too can testify as to how cheap some people are. (Go look at the line of people returning TV's after the Superbowl) It always used to shock me how they would take things back and give you cash! When I was younger our TV broke, and we took it back after like four years and they basically handed my mother the amount of cash it would take to purchase a brand new TV. It sucks that people had to abuse it with computers and stuff that was old vs actually defective. "
----------------------------------------------------
As for the Marginal Revolution link, its basically saying CostCo employees are nice. Umm... ok.
Originally Posted by Jah-Wren Ryel
As for the rest of your tirade, I am so wounded by your brilliance. I bet your momma is proud of you!!
#332
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Originally Posted by Smorri
Your own gizmodo link says in the lead in, the very thing you are denying: "Because on Jan 1, Costco may be changing their lenient return policy due to abuse, especially in the realm of computers ". Do you understand? It said "abuse", not pressure from vendors.
As for the Marginal Revolution link, its basically saying CostCo employees are nice. Umm... ok.
-- http://www.marginalrevolution.com/ma...html#c96371526
Ok?
Grow up.
#334
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Originally Posted by Jah-Wren Ryel
Why are so many people unable to place the blame for "frustratingly long times at a customer service desk" on the store for not staffing it correctly? When you are standing behind someone with a shopping cart filled to the brim in the checkout line, do you blame the person in front of you or do you blame the store for not opening up another register? Do you get pissed at the person in front of you for acting entitled to buy 20x more than the average customer?
#335
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Originally Posted by Jah-Wren Ryel
Yes. they are all editorializing. None of your cited articles contain a statement from costco that the returns were hurting the company's bottom line.
Since this is such a big deal to you, let me spell it out in full:
The typical contract to be a costco supplier requires that the supplier accept customer returns for full credit. Thus, for almost all products the suppliers eat the cost of the returns - not Costco. Because costco negotiates for wholesale pricing equal too, or better than what the suppliers offer other stores, the net effect of costco's return policy was to increase wholesale prices across the board. In effect, other retail stores were subsidizing the returns at costco.
Those other stores, including some big ones like Wal-mart, didn't like it and put pressure on enough of the common vendors that costco could not maintain their position. Thus, as I said originally, the change was at the behest of costco's competitors.
One side-effect of the reduction of the return period is that costco ended up "grandfathering" all previous purchases from before the policy change. Since their suppliers are no longer on the hook to cover returns that are 90 days past the purchase date, Costco has to eat those costs on any grandfathered products. To handle that, they ended up moving ~$30M into an internal returns reserve fund last year as part of the change. Read their SEC filings, you will see the impact of setting up that fund on their finances. So in effect, the change in return policy caused Costco to take a ~$30M hit to profits.
Citations? Well, as I said originally, this was discussed on various forums like fatwallet by costco employees. Here are similar posts that turned up in a 5 minute google search, since this issue is so important to you, I suggest you do a little research of your own rather than just searching for confirmation of your preconceived ideas.
http://gizmodo.com/gadgets/announcem...64.php#c722297
http://www.marginalrevolution.com/ma...html#c96371526
------------------
As for the rest of your tirade, I am so wounded by your brilliance. I bet your momma is proud of you!!
Since this is such a big deal to you, let me spell it out in full:
The typical contract to be a costco supplier requires that the supplier accept customer returns for full credit. Thus, for almost all products the suppliers eat the cost of the returns - not Costco. Because costco negotiates for wholesale pricing equal too, or better than what the suppliers offer other stores, the net effect of costco's return policy was to increase wholesale prices across the board. In effect, other retail stores were subsidizing the returns at costco.
Those other stores, including some big ones like Wal-mart, didn't like it and put pressure on enough of the common vendors that costco could not maintain their position. Thus, as I said originally, the change was at the behest of costco's competitors.
One side-effect of the reduction of the return period is that costco ended up "grandfathering" all previous purchases from before the policy change. Since their suppliers are no longer on the hook to cover returns that are 90 days past the purchase date, Costco has to eat those costs on any grandfathered products. To handle that, they ended up moving ~$30M into an internal returns reserve fund last year as part of the change. Read their SEC filings, you will see the impact of setting up that fund on their finances. So in effect, the change in return policy caused Costco to take a ~$30M hit to profits.
Citations? Well, as I said originally, this was discussed on various forums like fatwallet by costco employees. Here are similar posts that turned up in a 5 minute google search, since this issue is so important to you, I suggest you do a little research of your own rather than just searching for confirmation of your preconceived ideas.
http://gizmodo.com/gadgets/announcem...64.php#c722297
http://www.marginalrevolution.com/ma...html#c96371526
------------------
As for the rest of your tirade, I am so wounded by your brilliance. I bet your momma is proud of you!!
edit: Here's a source from the owner of Costco saying Jah-Wren Ryel is wrong and that the returns were hurting the bottom line.
http://www.marginalrevolution.com/ma...html#c96371526
Last edited by The Man with the Golden Doujinshi; 02-16-08 at 04:53 PM.
#336
Member
Originally Posted by Jah-Wren Ryel
"Costco requires suppliers to credit all returns and drops suppliers whose goods are returned too often. The terms are really stiff but suppliers cope with them because Costco will move large volumes to high-quality retail customers."
-- http://www.marginalrevolution.com/ma...html#c96371526
Ok?
-- http://www.marginalrevolution.com/ma...html#c96371526
Ok?
Jah-Wren Ryel you are a complete joke.
#337
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great thread. very amusing.
2 things I must say:
uhm, perhaps the hour car ride, with the cheese that is supposed to be refrigerated, caused the cheese to mold at a higher rate than normal?
Not everybody with a job has the luxury of having internet access at work to make an online order, to save them that copy to pick up after work. I know I sure dont.
2 things I must say:
Originally Posted by sillymonkey
we've already covered this. i am crazy. cheese was a walmart brand. it was their product. i live 1hr away from town. i don't have the luxury of returning a piece of cheese the next day it starts to mold. they said i could return the tea if i didn't like it. i've bought many other flavors and liked it and bought more later.
Originally Posted by sillymonkey
sorry but if you have to work and want to get your hands on an excl., you can always order online and arrange for a store pickup where you can pick it up anytime after work. it's not my fault if someone like you decides to take a chance and pick it up after work without reservation and finds stuff sold out
#338
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Originally Posted by Jah-Wren Ryel
I heard yo momma yell that at you last night while we were in bed together.
#339
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Originally Posted by fitlissa76
Are you trying to be funny ? If so, you are failing miserably. Do grow up.
#340
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Originally Posted by 1040ez
The thing is, most stores are staffed properly for normal numbers of returns.
#341
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Originally Posted by John Galt
No, they aren't. Retail stores intentionally understaff their return desks to make returning items as unpleasant as possible in hopes that it will discourage customers from returning an item on a whim.
#342
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WOW. I FINALLY finished this thread, and, after working for 2 years for Best Buy, I have to agree with them, and I really hate BB after working for them. You attempted to return 40 items in one trip, something that REALLY makes you a target. Plus, LP gets to know people when they come in and out, they have to sticker every piece of returned item, so, I'm pretty sure you were being watched for awhile.
Now, I know you don't think buying 3 new release items per week is "eating up" anyones inventory, and, in reality, it shouldn't. But, it does. If 5 new titles come out, and you pick up three copies of each, that's 15 copies that are just GONE, but, for only a week or so until you return them. You mentioned more than once "you snooze you loose" but, come on, if you got there "too late" you'd be mad right? It's just not fair to others, and, you're making BB loose potential sales, by people who would not be returning those items.
You also said it wasn't taking much time to return these items. Well, sure, one transaction. But, once a WEEK for multiple returns, it adds up. There's the CSR returning, the CSR from the media dept. taking it back to DVDs, a CSR possibly having to re-price it, and then a CSR re-stocking it, possibly having to make room for, lets say, seasons 1-10 of Star-Gate. That can be a 10 mins process, weekly, for something that shouldn't have to be done. 10 mins x 4 times in a month x 12 months / by 60 mins = 8 hours. (I think I did my math right!) THATS A WHOLE SHIFT OF RETURNING YOUR STUFF! Say, that was me doing that. I made 16 bucks and hour when I quit. 16 x 8 = $124 bucks. and you returned UNDER $100 worth of stuff? No, you have NOT paid my salary for the year. In fact, your obsessive returns pretty just wasted a day of my time.
And honestly, it doesn't matter if you spent 15k a year there. If you're not worth the trouble, they're willing to let you go, or, have another store deal with you.
Seriouslly, you sound just like a customer I had in Sephora when I worked there. This woman would come in weekly, return $200 of products. She had a giftcard for about $600, and she never paid cash for any of it, she continued to use her GC, putting the returned $ on it. She'd come in to get the free gifts we gave out, excessive amounts of samples, and would always return products and purchase the EXACT SAME ONES. It made NO sense. I agree, places should alter their return policies, and yes, BB was rude to you, they should not have made a spectacle of you, but, to be honest, you had it coming. You could not hoenstly think that spending that much money granted you some type of saftey.
Now, I know you don't think buying 3 new release items per week is "eating up" anyones inventory, and, in reality, it shouldn't. But, it does. If 5 new titles come out, and you pick up three copies of each, that's 15 copies that are just GONE, but, for only a week or so until you return them. You mentioned more than once "you snooze you loose" but, come on, if you got there "too late" you'd be mad right? It's just not fair to others, and, you're making BB loose potential sales, by people who would not be returning those items.
You also said it wasn't taking much time to return these items. Well, sure, one transaction. But, once a WEEK for multiple returns, it adds up. There's the CSR returning, the CSR from the media dept. taking it back to DVDs, a CSR possibly having to re-price it, and then a CSR re-stocking it, possibly having to make room for, lets say, seasons 1-10 of Star-Gate. That can be a 10 mins process, weekly, for something that shouldn't have to be done. 10 mins x 4 times in a month x 12 months / by 60 mins = 8 hours. (I think I did my math right!) THATS A WHOLE SHIFT OF RETURNING YOUR STUFF! Say, that was me doing that. I made 16 bucks and hour when I quit. 16 x 8 = $124 bucks. and you returned UNDER $100 worth of stuff? No, you have NOT paid my salary for the year. In fact, your obsessive returns pretty just wasted a day of my time.
And honestly, it doesn't matter if you spent 15k a year there. If you're not worth the trouble, they're willing to let you go, or, have another store deal with you.
Seriouslly, you sound just like a customer I had in Sephora when I worked there. This woman would come in weekly, return $200 of products. She had a giftcard for about $600, and she never paid cash for any of it, she continued to use her GC, putting the returned $ on it. She'd come in to get the free gifts we gave out, excessive amounts of samples, and would always return products and purchase the EXACT SAME ONES. It made NO sense. I agree, places should alter their return policies, and yes, BB was rude to you, they should not have made a spectacle of you, but, to be honest, you had it coming. You could not hoenstly think that spending that much money granted you some type of saftey.
Last edited by diggerbeast; 02-18-08 at 10:07 PM.
#343
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Originally Posted by diggerbeast
WOW. I FINALLY finished this thread, and, after working for 2 years for Best Buy, I have to agree with them, and I really hate BB after working for them. You attempted to return 40 items in one trip, something that REALLY makes you a target. Plus, LP gets to know people when they come in and out, they have to sticker every piece of returned item, so, I'm pretty sure you were being watched for awhile.
Now, I know you don't think buying 3 new release items per week is "eating up" anyones inventory, and, in reality, it shouldn't. But, it does. If 5 new titles come out, and you pick up three copies of each, that's 15 copies that are just GONE, but, for only a week or so until you return them. You mentioned more than once "you snooze you loose" but, come on, if you got there "too late" you'd be mad right? It's just not fair to others, and, you're making BB loose potential sales, by people who would not be returning those items.
You also said it wasn't taking much time to return these items. Well, sure, one transaction. But, once a WEEK for multiple returns, it adds up. There's the CSR returning, the CSR from the media dept. taking it back to DVDs, a CSR possibly having to re-price it, and then a CSR re-stocking it, possibly having to make room for, lets say, seasons 1-10 of Star-Gate. That can be a 10 mins process, weekly, for something that shouldn't have to be done. 10 mins x 4 times in a month x 12 months / by 60 mins = 8 hours. (I think I did my math right!) THATS A WHOLE SHIFT OF RETURNING YOUR STUFF! Say, that was me doing that. I made 16 bucks and hour when I quit. 16 x 8 = $124 bucks. and you returned UNDER $100 worth of stuff? No, you have NOT paid my salary for the year. In fact, your obsessive returns pretty just wasted a day of my time.
And honestly, it doesn't matter if you spent 15k a year there. If you're not worth the trouble, they're willing to let you go, or, have another store deal with you.
Seriouslly, you sound just like a customer I had in Sephora when I worked there. This woman would come in weekly, return $200 of products. She had a giftcard for about $600, and she never paid cash for any of it, she continued to use her GC, putting the returned $ on it. She'd come in to get the free gifts we gave out, excessive amounts of samples, and would always return products and purchase the EXACT SAME ONES. It made NO sense. I agree, places should alter their return policies, and yes, BB was rude to you, they should not have made a spectacle of you, but, to be honest, you had it coming. You could not hoenstly think that spending that much money granted you some type of saftey.
Now, I know you don't think buying 3 new release items per week is "eating up" anyones inventory, and, in reality, it shouldn't. But, it does. If 5 new titles come out, and you pick up three copies of each, that's 15 copies that are just GONE, but, for only a week or so until you return them. You mentioned more than once "you snooze you loose" but, come on, if you got there "too late" you'd be mad right? It's just not fair to others, and, you're making BB loose potential sales, by people who would not be returning those items.
You also said it wasn't taking much time to return these items. Well, sure, one transaction. But, once a WEEK for multiple returns, it adds up. There's the CSR returning, the CSR from the media dept. taking it back to DVDs, a CSR possibly having to re-price it, and then a CSR re-stocking it, possibly having to make room for, lets say, seasons 1-10 of Star-Gate. That can be a 10 mins process, weekly, for something that shouldn't have to be done. 10 mins x 4 times in a month x 12 months / by 60 mins = 8 hours. (I think I did my math right!) THATS A WHOLE SHIFT OF RETURNING YOUR STUFF! Say, that was me doing that. I made 16 bucks and hour when I quit. 16 x 8 = $124 bucks. and you returned UNDER $100 worth of stuff? No, you have NOT paid my salary for the year. In fact, your obsessive returns pretty just wasted a day of my time.
And honestly, it doesn't matter if you spent 15k a year there. If you're not worth the trouble, they're willing to let you go, or, have another store deal with you.
Seriouslly, you sound just like a customer I had in Sephora when I worked there. This woman would come in weekly, return $200 of products. She had a giftcard for about $600, and she never paid cash for any of it, she continued to use her GC, putting the returned $ on it. She'd come in to get the free gifts we gave out, excessive amounts of samples, and would always return products and purchase the EXACT SAME ONES. It made NO sense. I agree, places should alter their return policies, and yes, BB was rude to you, they should not have made a spectacle of you, but, to be honest, you had it coming. You could not hoenstly think that spending that much money granted you some type of saftey.
Nice analysis, really puts the $ amounts in perspective for me.
#344
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Originally Posted by Mister Peepers
Hey Guys!!! I laugh at your "sources" that come from reporters. I get my news and facts from comments and people on forums because they are a much more trustworthy than reporters that interview the source of the news.
edit: Here's a source from the owner of Costco saying Jah-Wren Ryel is wrong and that the returns were hurting the bottom line.
http://www.marginalrevolution.com/ma...html#c96371526
edit: Here's a source from the owner of Costco saying Jah-Wren Ryel is wrong and that the returns were hurting the bottom line.
http://www.marginalrevolution.com/ma...html#c96371526
Hilarious, good show
#345
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Originally Posted by astalker
If they think you resell, they don't want to deal with you. Not saying you are but you might have given them that impression. It's like they hate to see you make money off them.
She is basically turning herself into a small business, with a small customer base limited to her "friends", using BB as her supplier, and expecting BB to accept her unsold "stock". I don't know exactly how the manager treated her and whether it was out of line, but I don't think he was at all out of line to suggest that she was reselling the DVDs. That is exactly what she was doing, even if it was for no profit!
Look at it this way... if BB has a DVD on sale as a loss leader, the goal is to attract customers into the store to spend more money on other items. So if she buys these loss leaders and then makes them available to people outside of the store, BB is taking the loss on the item without gaining the benefit of another ass walking through the door. Furthermore, I don't care if she spends $15 MILLION dollars a year, her spending habits suggest that this equals very little profit to BB and possibly a loss. if every customer did what she does, they would be out of business. Either that, or they would never put anything on sale.
Trust me, I have done my fair share of returns, and used to think of myself as a compulsive buyer before I started reading this thread! And based on the fact that sillymonkey keeps acknowledging a significant compulsion, I'm not so sure I buy it when she says "If they had just warned me, I would've stopped!" I'm not sure she could have stopped.
sillymonkey, just out of curiosity, how many DVDs do you have in your collection that are more than 3 months old and have never been opened?
#346
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Originally Posted by sillymonkey
then they should have said so - politely. that is completely reasonable.
This reminds me of this annoying kid in high school who used to sit with me and my friends during lunch. We felt bad for him, so we didn't try to discourage him at first, but he made it impossible to carry on a conversation without his idiotic interruptions, and we didn't want to hurt his feelings, so we went to the chaplain and asked for advice. The chaplain told us to pick up his tray, move it to another table, and tell him we didn't want him sitting with us anymore.
It's a fine line between direct and rude.
#347
DVD Talk Reviewer
I worked at a toy store and there was a collector that came in, he bought from us all of the time, and he was a nice guy, but he'd turn around and return a lot of stuff all the time too.
Taking stuff off the shelf on a whim and spending a crapload of money, may be considered fair in your eyes because you're shelling out the dough, but you're also making it more difficult for other people who will take the time to go out of their way to get an item they're searching for. But there you are in the store, picking up copies for you, copies for your friends and family because the deals are so great... and then you bring them back to the store later to return them when the store could have sold them to customers who really could have used them. It infuriates me to know there are people out there that buy copies for their friends who may not even want that product, when I went to a store specifically to buy the same item. As said, 'you snooze you lose' is really just another way of saying 'I'm a jerk and I could care less what the hell you want'. Go to a store, buy what you want, and leave. Don't just throw stuff in a cart based on what else you might be able to sell off and get rid of yourself. That's what the STORE is for.
And returns? That money has to go back out. You helped their sales one day, but you return a boatload of stuff on another day and you hurt them, because that's just that much less money that they'll have towards their daily sales goal figure.
Don't get me wrong, BB employees are idiots. I've had terrible customer service from them when it comes to DVD's, and I hardly ever return anything. I literally once went out in the parking lot to my car, openned up a boxed set, and saw discs were loose and scratched, brought it back in, none were left, and they didn't want to refund my money because 'you can only do an exchange'. The gall of these people.
But really, you were really kind of abusing the customer transaction unwritten code. A store doesn't have to put up some a buyer who wastes their time on a regular basis.
Taking stuff off the shelf on a whim and spending a crapload of money, may be considered fair in your eyes because you're shelling out the dough, but you're also making it more difficult for other people who will take the time to go out of their way to get an item they're searching for. But there you are in the store, picking up copies for you, copies for your friends and family because the deals are so great... and then you bring them back to the store later to return them when the store could have sold them to customers who really could have used them. It infuriates me to know there are people out there that buy copies for their friends who may not even want that product, when I went to a store specifically to buy the same item. As said, 'you snooze you lose' is really just another way of saying 'I'm a jerk and I could care less what the hell you want'. Go to a store, buy what you want, and leave. Don't just throw stuff in a cart based on what else you might be able to sell off and get rid of yourself. That's what the STORE is for.
And returns? That money has to go back out. You helped their sales one day, but you return a boatload of stuff on another day and you hurt them, because that's just that much less money that they'll have towards their daily sales goal figure.
Don't get me wrong, BB employees are idiots. I've had terrible customer service from them when it comes to DVD's, and I hardly ever return anything. I literally once went out in the parking lot to my car, openned up a boxed set, and saw discs were loose and scratched, brought it back in, none were left, and they didn't want to refund my money because 'you can only do an exchange'. The gall of these people.
But really, you were really kind of abusing the customer transaction unwritten code. A store doesn't have to put up some a buyer who wastes their time on a regular basis.
Last edited by mzupeman2; 02-22-08 at 09:39 PM.
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Originally Posted by c0ld29
jesus... use that $15,000 a year on a therapist... (and I only read page 1) I hope your spending habits aren't like that for everything (clothes, accessories, etc.)