comcast is outrageous / incompetent
10-13-07, 04:16 PM
#1
DVD Talk Special Edition
Thread Starter
Join Date: Mar 2001
Posts: 1,923
Likes: 0
Received 0 Likes
on
0 Posts
comcast is outrageous / incompetent
I had wireless set up back in July (they 'no called-no showed' on two occasions in consecutive weeks) before finally they set it all up. I already paid the set-up charges for the cable box, wireless and start-up fee, and opted for monthly billing around $50/mo. Well today out of the blue I get a $450 bill threatening worst if they don't receive payment by the 19th. I have no idea how they came up with that figure or why they're expecting me to send in a payment when I signed for automated monthly billing.
Does anyone know how something like this could happen? I'm definitely not going over any bandwith limit, I rarely download or upload. I'll probably call and cancel, then go with another provider, that's all I can do really.
Does anyone know how something like this could happen? I'm definitely not going over any bandwith limit, I rarely download or upload. I'll probably call and cancel, then go with another provider, that's all I can do really.
Last edited by CloverClover; 10-13-07 at 04:18 PM.
10-13-07, 05:00 PM
#2
DVD Talk Legend
Have you called them and asked?
10-13-07, 11:09 PM
#3
Senior Member
Join Date: Jan 2006
Posts: 317
Likes: 0
Received 0 Likes
on
0 Posts
How long have you had their service? Have they ever took anything with your automatic billing? My guess is that the automatic billing hasn't worked, and they are hitting you up for unreturned equipment fees plus the regular service fees. In any case a simple call to Comcast should help.
10-15-07, 08:48 AM
#8
DVD Talk Platinum Edition
Join Date: Jan 2002
Posts: 3,235
Likes: 0
Received 0 Likes
on
0 Posts
Many years ago Comcast came out and installed two cable boxes for me. After a year not receiving a bill, I called and they had no record of my install. They eventually decided to bill me for two months worth.
I guess sometimes incompetency works in your favor.
I guess sometimes incompetency works in your favor.
10-15-07, 03:43 PM
#9
DVD Talk Special Edition
Thread Starter
Join Date: Mar 2001
Posts: 1,923
Likes: 0
Received 0 Likes
on
0 Posts
Yeah, this notice was an out of the blue notice saying that it is overdo threatening a higher fee if payment wasn't received by the 19th, it didn't say specifically what I had to call and complain before it was fixed and switched to automatic, which is what it should've been in the first place.
