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I'm pretty annoyed at the change.
They could have at least made it 6 changes so the 3 at a time people could exchange all 3 of their movies twice a month. Overall, I will probaly keep my membership as long as they still have the free game coupons and no late fees. It's still a pretty good deal. |
Here is what my current account states:
Your current plan...BLOCKBUSTER Total Access Premium $17.99 / month (plus taxes) 3 at-a-time, unlimited mailings unlimited in-store free movie/discounted game exchanges +1 FREE bonus Movie or Game Rental E-Coupon / Month Next Billing Date: August 10,2007 I have not received anything about a price increase except for the Movie Pass option I also have which increased by a dollar or two. |
It wouldn't surprise me if the price increase is for all the "hi-def" dvds they are now stocking...
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I believe if you are a old time subscriber, your unlimited Total Access will change in the September billing according to her34 post.
Miine's is August 13 billing and no email yet. So I believe next month I shall see it. |
More weirdness. After being told that my price of 3 out for $17.99 would continue indefinitely (see posts above) I got a second notice price-change e-mail. I also returned 3 dvds on Tuesday, but they only shipped 2 out. I called customer service and they said my account had been cancelled. I said I never cancelled it, so the CR rep re-instated it and told me that my monthly fee would remain at $17.99.
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Originally Posted by FILMCZY
It wouldn't surprise me if the price increase is for all the "hi-def" dvds they are now stocking...
I'll keep my $4.99 PROMO for these next two months. The service is getting worse though. EVERY HD/BD they ship lately has taken 3 days. Why does "Hi-Def" take longer than normal DVD's to ship? |
Originally Posted by DJ_Longfellow
Why does "Hi-Def" take longer than normal DVD's to ship?
I signed up over a year ago and just got the email saying Sept. 1 I would need to pay the higher price for the same service. |
my bbv store just raised the price of rentals from 3.99 to 4.29
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Originally Posted by Puzznic
Overall, I will probaly keep my membership as long as they still have the free game coupons and no late fees. It's still a pretty good deal.
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i just got my message $7 a month for the same thing, i dont know?
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sigh. just got an e-mail about changes to my existing plan. before the end of august, i have to choose to keep the same price but only 5 in-store trade-ins a month or pay $4 more and keep the unlimited rentals... don't know which seems like the best deal. i was hoping they would've just let customers keep their existing plans and charge new customers the new prices, especially since is the first e-mail i've received since they announced the plan changes and that was a while back it seems. guess that's not the case.
We hope you're enjoying BLOCKBUSTER Total Access™! There are some changes to our subscription plan lineup that introduce a new pricing structure and new plans which limit the number of in-store exchanges. As a result, your current plan will no be longer be available at the current price. (Unlimited Online DVDs up to 3 at a time plus unlimited in-store exchanges each month for $17.99) We'd like to extend you a new plan that includes Unlimited Online DVDs 3 at a time plus up to 5 free* in-store exchanges for $17.99. In addition, exclusively for BLOCKBUSTER Total Access customers, we have introduced in-store movie rentals for $1.99* per movie should you need more than the in-store exchanges included in your plan. Your new plan will go into effect on your regular monthly billing date following August 31, 2007. If we don't hear from you by August 31, 2007, we will automatically move you to the new BLOCKBUSTER Total Access plan referenced below as "Your New Plan". |
$4 more? $7 more, that is. Color me pissed :mad:
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My message was a little different, and included the following:
You will be moved to our new plan that includes Unlimited Online DVDs 3 at a time plus up to 5 free* in-store exchanges for $17.99. This plan will not include an e-coupon for in-store DVD and/or game rentals. The new subscription plan and pricing will go into effect on your regular monthly billing date following August 31, 2007.† Like I said before, I wouldn't mind it if they left it like it was before this Total Access stuff, but now they're taking away my two free game rentals? Ugh. |
Just got the e-mail as well. I was just in the $9.99 plan, which was 1-at-a-time unlimited, but with unlimited exchanges as well. So I was getting about 8 DVDs a month plus the free rental coupon which I used on a game.
Now, they offered me unlimited 1-at-a-time rentals and only two exchanges and no game rental. This is total BS. I'll be lucky to get 4 or 5 rentals and no game (which I loved before considering it's $7.99 for game rental). Funny thing is, when I cancelled following the e-mail, it gave me some options to continue my membership. They were basically the same as I had before with no game rental coupon. So I decided to continue, but then it said the "new" plan I picked was "no longer valid". Blockbuster can go f*** themselves. |
Originally Posted by GatorDeb
$4 more? $7 more, that is. Color me pissed :mad:
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Got the email too. But mine's was different.
We have introduced a new pricing structure for our lineup of subscription plans. As a result, the price of your current monthly plan, Unlimited Online DVDs up to 3 at a time plus unlimited in-store exchanges each month for $17.99, will increase to $24.99, effective August 31, 2007. We will not automatically renew your subscription on your next billing date. If you choose to continue, please select a new plan. Move to BLOCKBUSTER Total Access™ Plan that includes Unlimited Online DVDs 3 at a time plus up to 5 free* in-store exchanges for $17.99/month Option 1 OR See other subscription plans See Other Plans So it sounds like I have to choose option 1 in order to continue or I will be no longer be a member. That's what it sounds like. Didn't mention about the coupons. Anyone got the same email as me? |
Just got mine:
As a result, your current plan will no be longer be available at the current price. (Unlimited Online DVDs up to 2 at a time plus unlimited in-store exchanges each month for $14.99) We'd like to extend you a new plan that includes Unlimited Online DVDs 2 at a time plus up to 3 free* in-store exchanges for $14.99. Buncha BS, I'm THIS close to canceling the whole thing... I've pretty much seen everything I wanted to catch up on anyways...I'm just trying to keep my Q full at this point. |
I was happy with my $9.99 a month for 1 at a time,unlimited in store exchages and 1 free e coupon.Now my options are:
$13.99 for 2 out at a time.No in store exchage. $16.99 for 1 out at a time,unlimited in store exchage,free e coupon is gone. $9.99 for 1 at a time,2 in store exchages only,no e coupon. Plus all the rest.Bottom line my plan went up $7.00 and the free e coupon was taken away.Blockbuster gets greedy.I average about 12 rentals a month with my current plan,even with price jump it beats the whopping $3.99 plus tax rental charge without a plan.However if the rate I get my DVDs through the mail,usually was next day,bumps up to 3 days,as my last through the mail rental did,my average will fall about 3-4 DVDs a month.So for $7.00 more I will get 25% less rentals plus no e coupon.Somethings wrong with this picture. |
I got the email today
Dear Emmanuel, We have introduced a new pricing structure for our lineup of subscription plans. As a result, the price of your current monthly plan, Unlimited Online DVDs up to 3 at a time plus unlimited in-store exchanges each month for $17.99, will increase to $24.99, effective August 31, 2007. We will not automatically renew your subscription on your next billing date. If you choose to continue, please select a new plan. Needless to say Blockbuster lost my business to Netflix |
Originally Posted by shyguy1083
actually, at the bottom of my e-mail, it says that to continue with my current plan, it would be $21.99, up from the $17.99 i pay now. i guess they're giving existing customers a slight price break? and then only new customers have to pay the $24.99? or do they just randomly offer different rates to different customers?
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Screw Blockbuster. Why the hell are they upping are rates and taking away features? I thought they were trying to win over Netflix costumers? At the end of the month I'm out. I assume if I cancel now they won't pro-rate my fee back, right?
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Shyguy 21.99 is unlimited swaps 2 out at a time, 3 out at a time 5 swaps is 17.99 and 3 out at a time unlimited swaps is 24.99.
I'm going to keep it. I was finding that I was just grabbing whatever when I went to the store because I had seen everything I wanted. Most of those I can get at the library. I'm going to use the five rentals to get new releases. I seldom have more than 5 new releases a month I want to see NOW. I used to keep the DVDs at home for days until I had all three watched to minimize going to the store, so I guess it all comes out the same because I'll be returning them faster. I've been a member for so long that I guess I'll stay. It's still a good deal. |
Well, I guess Netflix is going to see a serious bump in subs on Sept 1st.
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Just received an email as well, and I'm very disappointed that they're taking away the e-coupons for games under my plan. Are there any plans at all that include e-coupons now?
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Hmm . . . My account was suspended because my credit card got lost and I forgot to add my new card. That took me out of "grandfathering" even though I added my new card as soon as they notified me.
Actually, I added my new card, but they said they wouldn't charge it and I wouldn't have service till the 25th (this was days ago). I just told them to charge for what I'd used, and cx'd my membership. Too much hassle and too little service. Plus, only 3 movies in my queue were available. |
Originally Posted by fujishig
Like I said before, I wouldn't mind it if they left it like it was before this Total Access stuff, but now they're taking away my two free game rentals? Ugh.
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Originally Posted by eatntae
Just received an email as well, and I'm very disappointed that they're taking away the e-coupons for games under my plan. Are there any plans at all that include e-coupons now?
I don't believe so. I wrote their CS dept asking this but haven't heard anything back yet. The funny thing is the coupons were the main thing that would make me stop by their store. I only recently started using the "trade in" feature and to be honest I haven't seen a marked improvement in turn around times. Since finding a movie in the store is a PITA I'm happy to stay at the 3 out and not have to step foot in one again. |
My question is: if my next biling cycle is middle of next month and wait till almost last minute to change my plan to 17.99 with 5 swaps, will be still be able to have 5 swaps after my new billing. The FAQ at BB said that swaps starts or resets at the beginning of each month regardless of your billing cycle.
So if I had more than 5 swaps prior to my new "plan" change, do I still have 5 swaps or is it gone? |
Originally Posted by GatorDeb
Shyguy 21.99 is unlimited swaps 2 out at a time, 3 out at a time 5 swaps is 17.99 and 3 out at a time unlimited swaps is 24.99.
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Originally Posted by nemein
I don't believe so. I wrote their CS dept asking this but haven't heard anything back yet. The funny thing is the coupons were the main thing that would make me stop by their store. I only recently started using the "trade in" feature and to be honest I haven't seen a marked improvement in turn around times. Since finding a movie in the store is a PITA I'm happy to stay at the 3 out and not have to step foot in one again.
I just received confirmation that there are no more e-coupons :( |
I'm still waiting for my email to let me know something. I'm guessing I'll get something soon but it's just weird that I have not yet. I thought for sure I would get it before this month's billing date, which is the 19th. I checked my account and it still says:
BLOCKBUSTER Total Access Premium $17.99 / month (plus taxes) 3 at-a-time, unlimited mailings unlimited in-store free movie/discounted game exchanges +1 FREE bonus Movie or Game Rental E-Coupon / Month (the one I have now expires 9/18). Next billing date is 9/19. I'll keep it until they tell me something but after they do, I'm not sure what we will do. We never even rented movies much until this plan and have been using it all the time. I think it had been about 7 years since we had used Blockbuster before this year. |
Still no e-mail for me. I'm curious to see what's going to happen to my account since the 4 at a time plan that I'm currently on seems to no longer exist.
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I got the email saying they weren't going to automatically renew my subscription but this morning when I checked this morning it looks like they did and I'm on the same 17.99 on-line 3 at a time, unlimited in-store rentals, and 1 e-coupon per month.
I spent 13 years working in video stores so I never rented at Blockbuster before they offered the in-store returns with the on-line rentals and probably won't rent there again if I end my subscription. $4.99 a movie is too much to pay for something that I can get through Netflix or wait until it hits cable. Bob |
Originally Posted by JCWBobC
I got the email saying they weren't going to automatically renew my subscription but this morning when I checked this morning it looks like they did and I'm on the same 17.99 on-line 3 at a time, unlimited in-store rentals, and 1 e-coupon per month.
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I was reading the various FAQs on the blockbuster site and they seem pretty up to date. It mentions that e-coupons have been removed from most, but not all plans. The email I received mentioned nothing about the e-coupons.
I've been a member for a few years so I'm hoping I'll get lucky and still get the coupons. They come in real handy for my son who has a PS2 and Gamecube. We use both of the coupons for game rentals every month. One of the FAQs mentioned exchanging online rentals for in store movies and discounted game rentals. I had never read anything about discounted game rentals before. If I lose the coupons I guess I'll have to look into that. As for my plan switching to five free in store exchanges per month, I'm ok with that. I don't think I've ever exchanged more than five a month in the store anyway. |
Originally Posted by nemein
So I just recieved an email about having to update my account to pick a new plan due to the price
changes. Looking over the new plans I'm not seeing any that include the e-coupons. Are you doing away w/ these entirely? thanks
Originally Posted by blockbuster
Thanks for contacting BLOCKBUSTER Online Customer Care. Like all retail businesses, we must periodically review our pricing structure. In introducing a wider range of subscription plans, we considered a number of factors including the number of in-store exchanges on a given account. We’re giving our most frequent renters like yourself the option of either continuing with unlimited in-store exchanges at a higher price point or moving to a plan where the number of in-store exchanges is fixed if you'd like to continue with the same rate. We feel we are still delivering a great consumer value and encourage you to continue your membership by selecting one of the new plans we offer. You can find the details of what is available via "My Account" in the "Subscription Plan" area. Please remember that if you do not select one of the new plans we have to offer before your next regular billing date, we will not be automatically renewing your membership. Thank you very much for your inquiry. <b>There are no more e-coupons available.</b> Sincerely, Customer Care Associate BLOCKBUSTER Online |
Looks like it is back to Netflix for me after 2 years at Blockbuster.
Does anyone have any recent knowledge if Netflix improved there new releases? I left in the past because it was tough to get a new release from them. |
the only two new releases in my queue have a long wait.
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Blockbuster.com is getting WORSE with their ship times. It used to be the next day, TWO max....now it seems like THREE days is the normal. I know this is USPS also, but I wonder if Netflix has the slowdown.
It seems like ALL the HD/BD take longer to ship. I just find this odd....and annoying. I may have to go back to Netflix. |
If you don't get the new releases from Netflix as soon as they are released it's takes a while to get them. I try to get my returns to Netflix on Monday so they will ship the new releases for Tuesday and it's been working really good.
Bob |
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