Even though you dispute a charge, it will still show up on your account. That is standard procedure. Raising a dispute does not prevent posting of a charge. The dispute may lead to the charge being removed later, of course. That's how it works. Just subtract the amount of any disputed charges when making your next cc payment (if you pay it off in full).

I'm not sure if that is always the case... I have disputed 2 charges before on the same card, and both times they were removed from my statement immediately and was not counted against me, and a few weeks later I got statements from both of them telling me the retailer couldn't provide a valid response or something and my dispute was successful.

I disputed a charge in the past with my credit card company and in that case they removed the disputed amount from my transaction page. The CSR I spoke with the other day said the pending charges from Amazon shouldn't appear on my account while the matter was checked into. I guess it would vary by whoever issues the card. However I haven't had a chance to call and ask them for an answer yet. I was trying to get a hold of Amazon customer service first before calling my credit card company again.

When I've disputed charges before, they remained posted and I was told that is how it works. I guess it can vary with the card issuer. Nevermind.

Well, that was ALOT quicker than I thought. Here is my response from Amazon after emailing them this morning:

Thank you for writing to Amazon.com.

I have confirmed that we mistakenly charged you for the above order
and have requested a refund of $35.49 to your credit card. Please
accept my sincere apology that this occurred. As a representative
of Amazon.com, I want to assure you that we value our customers'
trust above all else--it's the foundation on which our company was
built. Please know that we'll continue working hard to ensure that
you receive accurate service, and to minimize the chances of
anything like this occurring again.
This refund should go through within the next 2 to 3 business days
and will appear as a credit on your next credit card billing
statement.

Now I will just have to check in 2-3 days to make sure the refund is there!

-popcorn-

Can you tell me which online contact form that you used and how you worded your email? I fired off an email this morning also and just got a go fuck yourself response from Amazon.:(

I called customer service and after about 40 minutes of arguing with a CSR basically got the screw you response. The tact the CSR I spoke with was taking is that they never billed me for the orders. I pointed out that several of them had Visa charges applied but he kept to that argument.The CSR said he would send a request to their billing department to dispute the charges if I liked. He said I can expect an answer in 3 to 5 days. I know where that will end up. I think I will also try sending an email to see what happens. It's amazing to see how inconsistent Amazon is with each person concerning this matter..

I too have had great service from Amazon in the past. Unfortunately, as I've said before, one incident like this is enough to turn me off from them for good - from the tone of their first e-mail involving this matter to their incredibly uncoordinated customer service. I'm not going to go around telling people to boycott Amazon - it's just a personal choice that I will no longer shop with them (yes, I know they won't miss me too much.)

Though oddly enough there are still no charges on my card, pending or otherwise. I don't expect that to last much longer.

I had the same problem when I ordered during their "customer vote" sale. Every item I ordered, it doubled the promotional certificate. I emailed them about the situation and they said everything was correct (Tent, Tickle Me Elmo, X-box 360). I wouldn't have been bothered if they charged me, but they definitely need to watch their checkout a little better. Good luck guys.

Update: In response to my second e-mail to Amazon (after the first, they claimed I had NOT been charged extra for these two orders), I just got a reply identical to that of Head Dvd Nut above, saying:

"I have confirmed that we mistakenly charged you for the above orders and have requested a refund of $xx.xx to your credit card. Please accept my sincere apology that this occurred.

As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

This refund should go through within the next 2 to 3 business days and will appear as a credit on your next credit card billing statement."

Since we know Amazon's right and left hands are not always in synch, it will be interesting to see if these refunds actually are posted.

I got charged, and they overcharged me.

I made 2 orders (2 sets each order). In one case, the two prices were identical, so they charged the correct amount for that one. In the second case, the prices weren't identical, and they charged me for the higher-priced set.

I'm pissed because even given the questionable legality of what they're doing, they've had 6 weeks to figure out the correct amount to charge people AND THEY STILL SCREWED IT UP!

Even though Paypal denied Amazons charges, I just fired off my angry FU email anyway.

*rolls dice* I wonder what response I will get...

In their defense, their programmers are all idiots.

What would you prefer that they do, spend a few extra dollars and tighten up their sinking ship? Or save some money by off-shoring their web-page and pass the headaches off to you?

But if he purchased two items at different prices, Amazon already charged him the difference during the initial transaction. He's right... they're overcharging him now.

No, they did not charge me the correct amount. When I first placed the order, they promotional discount was 2 * the lower-priced set. The original charge was for the price difference between the two sets and S&H. The correct new charge would be for the price of the lower set.

I had the same thing happen and they do not charge the correct price if the sets are not priced the same. Amazon ends up charging you more because the promotional discounts were originally given on the lower priced sets. You end up paying a small price to compensate for the difference, but when they recharge for the higher price set it ends up costing more because it includes the higher price, plus paying the difference between the sets. To make the charge come out correctly they should have charged off the lower priced set.

That's how the glitch worked for everyone--either buy 2 get 2 free if they were the same amount, or buy 2 for the difference in price between them if they were of differing amounts.

Why did they charge me the difference? I guess because their programmers at least got that much of the promotion correct.

Here's an example with made-up numbers:

Let's say someone ordered 2 items, one $25, and one $30, and that S&H is $7.00. If they had applied the promotion correctly, they would have charged $37.

However, they incorrectly applied the discount twice, only charging the person $12.00 (the price difference + S&H). The correct "makeup charge" would be $25, but Amazon charged $30.

I can't seem to get an apology/refund reply like some of you have. Throughout this whole thing I've got nothing but the FU response. I'll be disputing the charges with my credit card shortly.

So, I didn't notice one of these options before. Which one fits better with the situation:

I've been overcharged. The charge on your account is higher than the amount shown on your sales receipt. Note: For disputes related to foreign currency conversion, please choose the "Other" dispute type below.

or

I never authorized this charge. You are confident there are charges on your account that you, a joint cardmember or authorized user, did not authorize.

I got charged today. I got charged the full price of the higher priced DVD even though I was already billed several dollars from the inital charge. Amazon will now make more money from those that can charge then they originally should have been charged in the first place. This is a bit fraudelent on Amazon's part.

Not only that but I never even received the second DVD as they shipped both in seperate packages and only one made it to me. The other is stuck somewhere about 50 miles from me and hasn't been scanned since December 31. I emailed Amazon weeks ago and they have yet to respond to me. So basically I spent more than their list price for 1 DVD. I'll be fighting this one with the rest of oyu.