Just in case..does anyone have an email address that has been successful in communication..maybe something different then the tedious one on website

Here's Discover's reply to my email:

"Thank you for your reply. I can understand your concern and frustration about how the dispute with Amazon.com was handled.

Discover Card plays a limited role in the dispute process by acting only as a mediator between you and the merchant. This means that we contact the merchant on your behalf with the dispute request information. The merchant will respond to us regarding the investigation, and we will then pass this information along to you. We do not make the decision about who is right or wrong, and do not "side" with one party or the other.

If after this process is completed, you still disagree with the charge, you must contact the merchant for further resolution. If you are unable to resolve it further with the merchant, you may wish to pursue the matter through your local services.

I apologize for any inconvenience you feel this has caused. If I may be of further assistance, please contact me again. Thank you for choosing to use Discover Card."

I told them I found it very hard to believe that they allow unauthorized charges to appear on someone's credit card and are okay with that and that I would be sure to let others know about their "protection policies". Scary stuff.

That's the most F'ed up thing I've heard in awhile. What kind of protection is that?!?!? I would only file a dispute AFTER I contacted the merchant anyway, so they would just be doing what I already did. I knew there was a reason I always throw out those Discover card solicitation letters. Now I know... I will NEVER own a Discover card after hearing that. :down:

Holy shite... I don't have a Discover card (as I said, "Discover" that hardly anyone accepts it), but I'll be warning friends & family about this one.

It makes me wonder if all your communications with Discover have been routed to the same person, who made a unilateral decision that would be over-ruled if anyone else in the organization were to evaluate the situation. Have you tried calling them and bitching in person? You'd probably be sure to get a brand new set of eyes and ears that way...

Yes, I did. When the charges first re-appeared on my statement after I disputed them I called and spoke with a live person in the dispute department. Her name differed from that of the person who sent this latest communication. There are at least 2 idiots at that company so I'm assuming it's their policy, albeit a very terrifying one.

My card was cut up after my live conversation but my wife used hers yesterday before I got to her. I cut hers up last night. No more Discover for me.

I was actually thinking about ditching my current credit card for Discover, but now, I just don't think I will. What the hell kind of protection is that? It's not just that they didn't side with you in this - it is the sorry excuses they are giving you. It really is scary.

DVDMovieMan: you should send your info (emails, story, etc.) to consumerist.com ... they love stuff like this and I wouldn't be surprised to see them try to get Discover to explain WTF their policy is.

I wonder if they have the same policy if your credit card was stolen? By taking a neutral stance it guarantees the merchant will always win a dispute. I'll have to put this company on the list to avoid. Obviously they offer no protection for the consumer using their card with that kind of BS.

I'm on board. That means I'm not using their card for any purchases. I applied for their card to use their 0% interest to hold my balance but I'm not going to use them now for any purchases!

I apologize for this being off the main topic a bit, but I continue to be thrown off by the logic here.

One person has a problem with Discover (when really the problem is with Amazon.com--which, incidentally, is what Discover is saying) and feels they can't be trusted and folks line up to 'boycott' use of their Discover Card. I have 2 Discover Cards and will not hesitate to use them in the future. Do I feel they can be trusted--absolutely! Is there really a fear (several have indicated how 'scary' this is) that they'll see unauthorized charges popping up on their account in the future?

I guess you can just call me fearless! That, and I didn't participate in Amazon's holiday 'giveaway' promotion. :)

What I think is so scary (and I believe most others agree) is that Discover basically does NOTHING against unauthorized charges. It's your word against the person you paid. In today's world, where card numbers get stolen by cashiers, double-charges occur, and e-tailers can come back and charge for items multiple times, Discover does nothing except ask the store if the charges are correct. As a cardmember, I expect some protection from unauthorized charges. With Discover, you have none.

Sounds like you're SOL then.

I was charged for the full order amount, and called Chase Mastercard to dispute the charge. I got this in the mail today from Chase...

Dear Mr. Pollard

We have investigated your dispute of a $44.99 charge from Amazon.com that originally appeared on your credit card account on February 13, 2007.

We have resolved this dispute and issued a credit to your account for the amount of the charge. You will see this on your next monthly statement.

If the merchant's bank sends us evidence that the charge is valid, we may rebill your account and notify you of our resolution.

Serving you is very important to us, and we appreciate your business.


I told them about the terms and conditions on Amazon's website, and that I had an invoice for my original $5 purchase, but have no invoice or purchase record of any other charge. Looks like Chase stepped up for me on this one.

That's absolutely absurd. Don't credit card companies require you to make a serious effort in resolving these matters directly with the merchant before they'll even consider going through the dispute process? And then they tell you, "Sorry, you'll have to take it up with the company that charged you..."

Sign me up for the Discover-free club.

After waiting two full weeks and not receiving my refund from Amazon, I fired off an email to see what was going on. They said that it is currently taking them longer to process refunds than normal, but my refund was being processed. Hopefully I'll get the refund soon so that I can finally put this whole fiasco to bed.:fc:

I think the reason is that people are now afraid that this is either actually the standard procedure with Discover, or that they will end up dealing with an idiot like the one DVDMovieMan had to, and will have a lot of headaches if there's a problem with their account.

With all the cards out there competing for your business, why bother taking the risk with Discover?

2 things i have learned today:

1. Don't order from Amazon EVER!!!!!!!!!!!!!!
2. Don't get a Discover Card EVER!!!!!

Thanks. :)

Well said. If nothing else comes from this I have learned that Chase and Discover may not be the best card for consumer protection and to think twice before ordering items with a known website glitch. I did not get satisfaction from Amazon or Chase (my Chase response was posted earlier) and while what I did by ordering on a known glitch may have been morally wrong I feel what Amazon did falls into the same category. Two wrongs make a right I guess? Having only ordered three sets (of two) that I actually wanted I don't feel completely burned. I did feel Chase let me down as their consumer and I have serious doubts about what they offer for consumer protection as well.

On another note, like others that have posted, when Amazon finally charged me the "correct" price they charged me the full price for the highest priced boxset in the order regardless of what I paid before (in two of my three orders I did pay something). I finally got Amazon to admit they screwed that up and they refunded me my $3 :)

I have never had an issue with Amazon on regular purchases (glitches aside) so I'll continue to order from them and avoid the glitch ordering from now on. Fool me once shame on you. Fool me twice shame on me. Or, for the George W. followers out there:

Fool me once...shame on...shame on you. You fool me you can't get fooled again.

Looks like it may finally be over for me. I got this in my mailbox today from my bank.

I'm very satisfied with their service through this mess. All I had to do was a make a phone call and then fill out a simple form (had I lost my card, did I know who made the charges, and my signature). I never had to give them a detailed explanation of what happened or provide copies of anything. I just told them there was unauthorized charges and they sent me the form. I didn't hear another word from them until this letter arrived today. After dealing with Amazon's ridiculous customer service (the same FU email 8 times) it was nice to see that my bank actually was helpful.

Oh, and just for the record, I'm done with Amazon from here on out. After all this mess I'm not sure I could trust them again. Even putting that aside, I don't ever want to deal with their customer service again. I'd hate to think how hard it would be to fix an order if something went wrong.

Having those fraudulent charges removed from my Sears Mastercard couldn't have been more simple. I called my card's customer service, explained the situation, and the CS rep said, "They can't do that.", then immediately decided my dispute was valid and removed the entire $381.00 charge from my account. I asked the guy if I would need to fill out any forms or provide additional information, and he said it wouldn't be necessary. A few hours later, I check my online account info, and all charges have been removed.

Go suck a big one Amazon ... you lose.

No charge
 

I recently purchased a dvd from amazon and have not been charged yet no holds or nothing on my card should I be worried or expect to be charged

You forgot:

3. Don't maliciously exploit a bug in coding on a web page for personal gain…..

Used AMEX foir the deal and of course disputed it. Sent copies of proof etc and received 4 seperate letters (1 for each dispute). 2 said the charges had been reversed due to sufficient information and then 2 saying that they understood Amazon's side and the charges would stay.

Looks like I'll be making another call to get those 2 sorted out.

He also forgot:

4. Don't ever post on a message board that you placed an order that was obviously a glitch lest you want to be told how slimy you are by the moral patrol...-wink-