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DDD price change shortly after order...

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DDD price change shortly after order...

Old 01-17-07, 12:59 AM
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DDD price change shortly after order...

On 1/5/07 I placed an order with DDD, and one of the DVD's I bought was $20.42. I just noticed today that the price for this particular DVD has just dropped everywhere, and DDD now has it for $9.29.

Is there anything I can do? I could technically return it then reorder I guess (once I actually receive them, they should be in this week), but it would be much easier to call and just have them credit the difference. Has anyone had any experience like this, and would DDD do such a thing?
Old 01-17-07, 02:13 AM
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I usually just send them an email to do a price adjustment and they issue me a refund.
Old 01-17-07, 12:11 PM
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Originally Posted by historyavenger
I usually just send them an email to do a price adjustment and they issue me a refund.
That's what I was hoping for them to do. I sent them an e-mail about the same time I posted this last night, so I guess we'll see if they refund.

Last edited by Sebring98; 01-18-07 at 07:03 PM.
Old 01-18-07, 07:03 PM
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It's been a couple days and they haven't answered my e-mail.... should I give them a call?
Old 01-21-07, 07:27 PM
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Originally Posted by Sebring98
It's been a couple days and they haven't answered my e-mail.... should I give them a call?
I've never had them reply to an email. They are good at getting things done if you call, though.
Old 01-22-07, 02:17 PM
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Well I just gave them a call. The lady on the phone said she'll forward it to customer service and they'll credit my card back "if they can". She said they usually don't do it after 10 days, so I guess we'll see.
Old 01-22-07, 10:32 PM
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Originally Posted by Sebring98
Well I just gave them a call. The lady on the phone said she'll forward it to customer service and they'll credit my card back "if they can". She said they usually don't do it after 10 days, so I guess we'll see.

Yeah, they always say that to cover themselves, from the experiences I've had with them, but they usually do the refund.
Old 01-23-07, 02:13 PM
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Originally Posted by Sabrett
Yeah, they always say that to cover themselves, from the experiences I've had with them, but they usually do the refund.
That's good to hear.
Old 01-25-07, 12:46 PM
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Looks like they are going to credit the difference back. Just got an e-mail saying they would, but it hasn't shown up on my CC yet.

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