Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Anyone still having issues with Used DVDPlanet orders?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Anyone still having issues with Used DVDPlanet orders?

Old 12-03-06, 08:26 PM
  #1  
New Member
Thread Starter
 
Join Date: Nov 2006
Posts: 8
Likes: 0
Received 0 Likes on 0 Posts
Used Orders With DVDPlanet made too late? No customer service

I ordered the Criterion John Cassavetes box used 17 days ago with 20% off from DVDPlanet. I have heard nothing from them since the initial order receipt. The status still says Back Order Qty 0. I've ordered other DVDs from them since then and received them fine already. I know it's a glitch with the system that it always says Used orders are back ordered, but I'm thinking it's also possible I really did make my order too late. I'm posting this here because I've already sent 3 e-mails to customer service in the past 2 weeks and heard nothing back.

Last edited by vivresavie; 12-04-06 at 10:21 PM.
Old 12-08-06, 09:50 AM
  #2  
New Member
Thread Starter
 
Join Date: Nov 2006
Posts: 8
Likes: 0
Received 0 Likes on 0 Posts
Has anyone used their customer service phoneline before? It seems like quite a hassle to have to call them up to resolve this, but I've still heard nothing back and now I have been charged for it even though it hasn't shipped and still says backorder. I'd really just like my money back at this point if theres no chance it'll ship within the next week, I can get it for cheaper on Amazon now anyway.
Old 12-08-06, 11:14 AM
  #3  
DVD Talk Ultimate Edition
 
Join Date: Oct 2004
Location: Orange County
Posts: 4,915
Received 2 Likes on 2 Posts
Originally Posted by vivresavie
Has anyone used their customer service phoneline before? It seems like quite a hassle to have to call them up to resolve this, but I've still heard nothing back and now I have been charged for it even though it hasn't shipped and still says backorder. I'd really just like my money back at this point if theres no chance it'll ship within the next week, I can get it for cheaper on Amazon now anyway.
I called recently to request a price adjustment on some discs that had dropped in price just hours after I placed my order. Their CS answered the phone promptly, was friendly and dealt with the issue quickly. Of all the online DVD vendors, DVD Planet has provided the best CS by far, IMO.

I recommend you call. Not sure why you'd wait two weeks, especially if the emails weren't being responded to.

Cheers.
Old 12-11-06, 07:46 PM
  #4  
New Member
Thread Starter
 
Join Date: Nov 2006
Posts: 8
Likes: 0
Received 0 Likes on 0 Posts
Nearly a month later I get this reply:

Thank you for writing DVDPlanet!

We are sorry, Used items cannot be palced on order. We have cancelled your order and issued a refund in pay-pal. We are sorry for any confusion and inconvenience this has caused.



Please contact us if you have any further questions.

Sincerely,

DVDPlanet Customer Service Department
Very dissapointed my 50 bucks was in limbo for this long with no word from DVDPlanet. And the "Used items cannot be placed on order" response really doesn't make much sense.
Old 12-12-06, 02:30 AM
  #5  
DVD Talk Special Edition
 
Join Date: Oct 2006
Posts: 1,459
Likes: 0
Received 0 Likes on 0 Posts
Their site has definitely had some glitches recently and I think they must have sold the Cassavetes set to someone earlier. Then when you checked out with it, the system eventually recognized the OOS status and tried to place an "order" for it which is impossible for any used title. I've placed new orders that have included used DVDs to bring my totals over the $30 threshold and I hope they don't screw it up.

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.