Returning a DVD despite throwing everything away for it (Incomplete DVD)?
 

I recently bought The Tick season 1 and saw it pretty quick. It was fine so I threw the plastic, receipt, everyhting away but the DVD. Than I read that this DVD is suppose to come with a lithograph. I didnt get this! I guess it was incomplete.

Since I want this lithograph but threw everything away can I even return it? I want the exact same product, everything is fine with it, its just missing something that I paid for. I want to return it but Im betteing Ill get all this shit from the store as I ALWAYS seem to do when returning something.

Any thoughts? Advice?

I would contact Sony Pictures and explain the situation. Hopefully they'll send you the missing lithograph cover that you seek.:)

yeah good luck with that lol. i just went through a similar situation with the bridge on the river kwai le. mine didn't come with some type of insert or booklet that was advertised. even though i still have my reciept, they said there were "no known issues" with the release missing inserts and would not send me one. here is the exact copy of their email reply:


Thank you for your email. We appreciate your interest in Sony Pictures Home
Entertainment (SPHE) Products.

There are no known manufacturing issues with this Title. It is Company
Policy to instruct consumers to return all defective/replacement DVDs to the place
of purchase with original receipt and follow the return/exchange policy of
that retail outlet. We do not replace defective products directly. It is the
policy of all of our retailers to replace defective product. Hopefully, you have
not missed the window of time your retailer requires for return. We regret
that SPHE is unable to assist you further.

^

It can't hurt to try(you won't get the grease if you don't do some squeaking). For example, some people despise the customer service at Columbia House. I, however, have always been able to get problems resolved with relative ease. Obviously, YMMV with any company's customer service.

Just tell them the DVD didn't work and you tried it on 3 different machines. As long as you only want the same thing & not a different DVD or money back they should exchange it for you. It would probably help if you brought it back in a bag from that store.

Yea thats what I was thinking, but since i threw the plastic away and the additional junk they put on/in DVDs, it looks odd just bringing that in and getting it replaced. Theyd quetion everything

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When I used to manage a Saturday Matinee store we had our return policy posted at the register. I don't remember the exact wording but it was something like this.

1. Unopened with a receipt you had 30 days to get your money back or exchange the product. Opened with a receipt you had 30 days to exchange the product, if it was defective, for the same item.

2. Unopened without a receipt you had 30 days to exchange the product. Opened without a receipt you had 30 days to exchange the product, if it was defective, for the same item.

My question to them was that if the customer doesn't have a receipt how would we know they bought it within the last 30 days? They said we had to take the customer's word for it because it was more important to make the customer happy then to worry about whether it was more than 30 days.

It seems like a lot of stores don't feel this way anymore so if they give you a hard time ask for the district manager's name & phone number. Most of the time the manager doesn't want the customer to go above store level so they will just do the exchange. Remember complaints don't look good on a manager's review.

Bob

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If all else fails, this is what I do. I buy a new one, take it home, go back the next day with my credit card, and the used one that was either damaged, defective, or incomplete and have them exchange it. Then, a few days later, or that same day, but to a different store, I take the unopened one and return it with a receipt.

It's not really unfair to the company if you did buy it, the damaged/defective/incomplete copy from them in the first place, just sometimes they need a receipt and you don't have it so you have to go around the system.