DVD Talk Forum

DVD Talk Forum (https://forum.dvdtalk.com/)
-   Store Forum (https://forum.dvdtalk.com/store-forum-7/)
-   -   Digital Eyes to merge with and become DVD Planet.com (https://forum.dvdtalk.com/store-forum/457082-digital-eyes-merge-become-dvd-planet-com.html)

dvd-4-life 02-25-06 01:46 PM

Digital Eyes to merge with and become DVD Planet.com
 
Just received this e-mail and it takes effect April 1st.

honeybefly 02-25-06 02:01 PM

Did it mention anything about frequent buyer points?

dvd-4-life 02-25-06 02:24 PM

They still will be available at the new site and still will accumulate .

pilot 02-25-06 03:41 PM

here's the entire email..


There are some fantastic changes coming soon to DigitalEyes.net.

I am pleased to announce that on April 1, 2006 we will be merging our site with our sister company DVDPlanet.com, and launching a brand new website under the DVDPlanet.com name. Our new site will be more user friendly, feature more content (including customer reviews) and an enhanced search engine. Be sure to check it out!

The best news about the change is that the service, features and expertise you have come to expect from digitaleyes.net will continue on the new DVDPlanet.com website. You can continue to shop as you currently do-- your username and password will remain the same, your order history and wish lists will still be available, you can continue to earn and redeem frequent buyer points, and we'll continue to buy and sell used DVDs.

The last 10 years have been an exciting time to be in E-Commerce. We've grown from a small company selling laserdiscs from my spare bedroom to a company shipping thousands of orders each week. DVD Planet has also been around for many years, and much like DigitalEyes, grew from a small laserdisc retailer to a large DVD seller catering to the movie enthusiast. So it's only natural that we should join forces to offer you the best online DVD shopping experience!

For a complete list of answers to Frequently Asked Questions regarding our merger with DVDPlanet.com please see below.

I am also happy to let you know that I'm not going away. I'll be overseeing the new DVDPlanet.com web site and I look forward to continuing to explore the world of movies with you.

Mark Harrill
Founder
www.digitaleyes.net/www.animeonestop.com


Frequently Asked Questions

On April 1, 2006 DigitalEyes.net and DVDPlanet.com will merge! We'll launch a new and improved website under the DVDPlanet.com name. We're very excited about this merger with our sister company and we're certain that you're shopping experience will be enhanced.

Here are a few Frequently Asked Questions regarding our merger:

Q. Is DigtalEyes.net going out of business?
A. No. Neither DigitalEyes.net or DVDPlanet.com are going out of business. We have been sister companies for several years and have determined that if we combine our strengths we can offer our customers a much more rewarding shopping experience.

Q. When will the new site launch and will there are be any time when the DigitalEyes.net site will be unavailable?
A. The new site will launch on April 1, 2006. Both the DigitalEyes.net and DVDPlanet.com web sites will be unavailable for a few hours beginning late the night of March 31st and into the early morning of April 1st. As we get closer to the launch date we'll post the exact times that the sites will be unavailable on each of the websites.

Q. Will the DigitalEyes.net name be replaced by DVDPlanet.com?
A. Yes. The new website will be called DVDPlanet.com. Although the existing DigitalEyes.net domain name will redirect you to the new website.

Q. Will my open orders, including pre-orders and backorders be transitioned to the new website?
A. Yes. All of your open orders will be transitioned to the new website.

Q. Will there be any delays in shipping my orders during the transition?
A. No. All orders, including pre-orders and backorders will ship on time.

Q. Do I need to do anything to assure that my open orders are moved to the new site?
A. No. We will transfer all of your orders to the new website. You can continue to shop at DigitalEyes.net right up until the transition and all of your orders will ship on time.

Q. Would it be better if I began placing all of my orders on DVDPlanet.com now?
A. No. Since both sites are moving to a new web platform orders from the existing DVDPlanet.com website will also need to be moved. You can continue to shop at DigitalEyes.net right up to the transition.

Q. Will I need to change my username and password?
A. No. You will be able to login to your account with your existing DigitalEyes.net username and password.

Q. Will I need to enter all of my account information, such as billing and shipping addresses on the new website again?
A. No. We will move all of your existing account information to the new web site.

Q. Will my order history still be available?
A. Yes. All of your past order history and order status information will still be available on the new website.

Q. Will my Wish List still be available?
A. Yes. Your Wish Lists from DVDPlanet.com and DigitalEyes.net will be available on the new DVDPlanet.com web site.

Q. Will I still be able to use my existing Frequent Buyer points?
A. Yes. Your existing DigitalEyes.net Frequent Buyer points will be available on the new DVDPlanet.com web site.

Q. Will I continue to earn Frequent Buyer points after the transition?
A. Yes. The new DVDPlanet.com website will offer a Frequent Buyer rewards program just as DigitalEyes.net does now.

Q. Will the new DVDPlanet.com website buy and sell used DVDs?
A. Yes. The new DVDPlanet.com will utilize the Quote Machine and we will continue to buy and sell used DVDs just as DigitalEyes.net does now.

Q. Will AnimeOneStop.com still exist?
A. Yes. AnimeOneStop.com will continue to exist on the new web platform and you can continue to visit AnimeOneStop.com for the latest information on Anime releases.

Q. Who do I email for customer service regarding orders placed on DigitalEyes.net after the transition?
A. After April 1st 2006 use the email address [email protected] for customer service inquiries. We will also accept emails at [email protected] until June 30, 2006.

Q. What customer service phone number should I use?
A. After April 1st 2006 please call 1-800-818-9693 for customer service inquiries.

onebyone 02-25-06 04:01 PM

Whoah. I hope this all works out. I am glad the frequent buyer points are staying the same. I would be sad without those. Also, I got all my preorders in with digital eyes and am glad they are going to be ok. I hope we still get digitaleyes like coupons. They are another reason digitaleyes is my favorite place to order online.

MarkHarrill 02-25-06 04:17 PM

Hey Guys,

Don't sweat it. All the things you love about DE will exist in DVD Planet. The two sites have had a similar customer base for years and the merger will help us service customers more effectively. I am honestly excited about some of the changes coming up and they will be unveiled soon.

The frequent buyer program is an important way for us to reward our customers and will be enhanced with some new bonuses later in the year. BTW. We will be offering double points on all shipments from February 27-March 18.

seymouru 02-25-06 04:52 PM

Hey Mark,

Thanks for stopping by with your update. Glad to hear you'll be running things on the new site! Couple of questions for those of who have accounts on both sites...

1. Will our order histories and pre-order lists from each site be combined?
2. Which site's login/password should we use on the merged site?

Thanks again for your great service.

flixtime 02-25-06 05:09 PM

Mark,

After the merge, will you still be offering the monthly coupon codes? Although DVDPlanet currently offers coupons from time-to-time, I really like the standard monthly codes offered now by DigitalEyes.

Great news about the upcoming Double Points! I've got a $100+ pre-order that I expect to ship in that window. When I placed it, I was hoping you'd announce a double points period and now you have.........great deal for me.

MarkHarrill 02-25-06 05:11 PM


Originally Posted by seymouru
Hey Mark,

Thanks for stopping by with your update. Glad to hear you'll be running things on the new site! Couple of questions for those of who have accounts on both sites...

1. Will our order histories and pre-order lists from each site be combined?
2. Which site's login/password should we use on the merged site?

Thanks again for your great service.

Order history and pre-orders will be combined on the site on April 1. You can use either your Planet login or DE login to access the combined site on April 1.

MarkHarrill 02-25-06 05:13 PM

I expect to offer our normal monthly coupons. There may be some changes, but I expect things to be very similar.

flixtime 02-25-06 05:42 PM

Thanks. And, I hope to see the continuation of DVDPlanet's 35% Criterion Collection discount?

MarkHarrill 02-25-06 07:33 PM


Originally Posted by flixtime
Thanks. And, I hope to see the continuation of DVDPlanet's 35% Criterion Collection discount?

That is the current plan.

dilligaf 02-25-06 07:55 PM

mark,

i hope im not asking a silly question here but i didnt want to assume...

will our store credit/account balance move over to the new site as well? i understand the frequent buyer points are fine, and i just want to be sure my account balance is "safe" as well?

thanks very much for your time thanks for posting here.

honeybefly 02-25-06 10:03 PM

Hi Mark,
I live in California, and as there is a DVD Planet store here, DVD Planet charges sales tax on my orders. Will my orders be charged sales tax after the merger? If so, that could potentially be a dealbreaker for me.

X 02-25-06 10:05 PM

So now California customers will get charged tax?

DannyK 02-25-06 10:49 PM

Where will Ordered be shipped from after the merge? I've been using DigitalEyes for the past year since orders ship from Illinois and I live in Chicago so I get my orders quick.

strife 02-25-06 10:53 PM


Originally Posted by DannyK
Where will Ordered be shipped from after the merge? I've been using DigitalEyes for the past year since orders ship from Illinois and I live in Chicago so I get my orders quick.

I would guess the same since they are already owned by the same company and I belive ship from the same warehouse (along with DDD).

MarkHarrill 02-26-06 08:55 AM

Account balances/credits are safe and will be moved to DVDPlanet.

We will have to charge sales tax on all California orders after April 1.

We will continue to ship out of our warehouse in Itasca.

OldBoy 02-26-06 09:26 AM

I love DigitalEyes and never liked DVDPlanet. For me this is very sad news. DE was so accessible and told me what was in stock and what wasn't. I lived for getting my DVD's early and loved the customer service. I fear this won't happen at DVDPlanet and i am not looking forward to this change. I have had numerous bad experiences with DVDPlanet and DeepDiscountDVD and that is why DE is the sole place I get my DVD's and have spent nearly $1,000 if not more there.

DE was my #1 website for online orders and i think my business will now go elsewhere.

RonG617 02-26-06 10:44 AM

Hey Mark,

Just placed my first order with you. In the future do you anticipate adding more MMA(mixed martial arts) titles to your inventory. You have a dozen UFC and King of the Cage titles, but no Pride or any of the smaller associations. Even if you didn't add the smaller stuff, expanding on the big name stuff would be great, and I would surely order more frequently from your site.

seymouru 02-26-06 11:03 AM


Originally Posted by scott1598
DE was my #1 website for online orders and i think my business will now go elsewhere.

What makes you think the new combined site will resemble the old Planet site more than the old DE site? With Mark overseeing the new site, I'd think it would be more like the old DE. You should at least give it a chance! :)

MarineCorps 02-26-06 11:38 AM

Will paypal still be accepted as a payment method after the move? :helpme: :question:

dvd-4-life 02-26-06 12:06 PM

Money Orders???

MarineCorps 02-26-06 12:07 PM


Originally Posted by dvd-4-life
Money Orders???

Don't like money oreders. Far more of a hassle.

MarkHarrill 02-26-06 01:07 PM


Originally Posted by scott1598
I love DigitalEyes and never liked DVDPlanet. For me this is very sad news. DE was so accessible and told me what was in stock and what wasn't. I lived for getting my DVD's early and loved the customer service. I fear this won't happen at DVDPlanet and i am not looking forward to this change. I have had numerous bad experiences with DVDPlanet and DeepDiscountDVD and that is why DE is the sole place I get my DVD's and have spent nearly $1,000 if not more there.

DE was my #1 website for online orders and i think my business will now go elsewhere.

The shipping policies on the new DVD Planet site will be exactly the same as what is offered on the current DE site. My customer service team will be handling the customer service at Planet and the customer focus of DE will be offered at the new DVD Planet site. Honestly you have nothing to worry about when we make the change in April.

MarkHarrill 02-26-06 01:08 PM


Originally Posted by MarineCorps
Will paypal still be accepted as a payment method after the move? :helpme: :question:


We will continue to accept PayPal and also hope that the new cart we designed will eliminate the problem that a few PayPal customers were experiencing.

MarineCorps 02-26-06 01:09 PM


Originally Posted by DigitalEyes
We will continue to accept PayPal and also hope that the new cart we designed will eliminate the problem that a few PayPal customers were experiencing.


Goodie! Thanks. :D

MarkHarrill 02-26-06 01:10 PM


Originally Posted by RonG617
Hey Mark,

Just placed my first order with you. In the future do you anticipate adding more MMA(mixed martial arts) titles to your inventory. You have a dozen UFC and King of the Cage titles, but no Pride or any of the smaller associations. Even if you didn't add the smaller stuff, expanding on the big name stuff would be great, and I would surely order more frequently from your site.

I will look into this. As far as I know, we carry almost everything that is offered. We have run into some titles not being set up in Muze which causes them not to show up at our site. E-Mail me a list and I will see what I can do.

MarkHarrill 02-26-06 01:11 PM


Originally Posted by seymouru
What makes you think the new combined site will resemble the old Planet site more than the old DE site? With Mark overseeing the new site, I'd think it would be more like the old DE. You should at least give it a chance! :)

DVD Planet will be running on the new web platform which is based on the current DE platform.

strife 02-26-06 02:41 PM


Originally Posted by Marvinbean
Will you still have monthly discount codes? What will happen to The Quote Machine???

He answered these on page one neither are changing

MarkHarrill 02-26-06 02:50 PM


Originally Posted by strife
He answered these on page one neither are changing

Thanks for chiming in. Most things are answered in the FAQ on page one. Please check those before posting a question here. Will keep the thread less cluttered and clear.

I am happy to help with anything as always.

OldBoy 02-26-06 04:56 PM


Originally Posted by DigitalEyes
The shipping policies on the new DVD Planet site will be exactly the same as what is offered on the current DE site. My customer service team will be handling the customer service at Planet and the customer focus of DE will be offered at the new DVD Planet site. Honestly you have nothing to worry about when we make the change in April.

i guess i just don't like change and really loved DE's site for its ease and accesibility, moreso than any other site. it was my goto, standby and hate to see it go.

why change and merge anyway? what are the reasons?

speedyray 02-26-06 07:18 PM


Originally Posted by scott1598
i guess i just don't like change and really loved DE's site for its ease and accesibility, moreso than any other site. it was my goto, standby and hate to see it go.

why change and merge anyway? what are the reasons?

I would assume, and may be way off base, but the customer base of both is by my estimation very loyal and hardcore movie fans. These are both specialty sites (not amazon, not buy, not even DDD for that matter) and thus they cannabalize each other (similar to Buick and Oldsmobile or Plymoth and Chrysler) and for that reason, taking the strengths of each and making one stronger more attractive product they can be one even better company. Also, since DVDPlanet is a retail location and Mark is exclusively web based - to my knowledge - it may be that dvdplanet wanted to focus on their retail opportunities and allowing Mark to run the web will allow that focus.

Just wanted to say that after my initial fear of change I am pretty excited about this. I liked both sites and have ordered from both, but I was a much bigger fan of DE having placed over $2000 in orders in the last couple of years. I am a big used trader\buyer.

OldBoy 02-26-06 08:54 PM

fine, fine...i will accept the new site when it comes and with my loyalty and dedication i will again buy and buy again!

so Mark,
can you just give me 1000 Frequent Buyer Points for my love and undying support??? i'll send you my e-mail.
<a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a><a href='http://www.smileycentral.com/?partner=ZSzeb008_ZNxdm835' target='_blank'><img src='http://smileys.smileycentral.com/cat/4/4_1_105.gif' alt='Jump For Joy' border=0></a>

NF3df_jp 02-27-06 12:50 AM

Shippin fee for overseas
 
Hey Mark,

How will the shipping and handling fees for overseas be changed?

I strongly hope that it will be matched to DE's system,not Planet's.

Because I live in Japan and that of DE's is convenient for me to order
a few quantities.

"General International Air Post - $5 for the first Disc and $1.25 for each additional disc."

That is the reason why I use DE as well as FBP.

speedyray 02-27-06 03:55 AM

Mark,

I got to tinking and there is one thing that would really improve my experience and I think others will agree with this - the wishlist - needs prices and maybe even a used available note - I spend a ton of time searching my wishlist to see if any used are available - I could speed up my shopping greatly if my wishlist reflected used titles and prices.

Just a suggestion.

Raymond

litza 03-20-06 12:24 PM


Originally Posted by DigitalEyes
Hey Guys,

Don't sweat it. All the things you love about DE will exist in DVD Planet. The two sites have had a similar customer base for years and the merger will help us service customers more effectively. I am honestly excited about some of the changes coming up and they will be unveiled soon.

The frequent buyer program is an important way for us to reward our customers and will be enhanced with some new bonuses later in the year. BTW. We will be offering double points on all shipments from February 27-March 18.


Mark:

Hate to complain, so if an order was placed during the 2/27/-3/18 time frame, but not shipped until 3/19 there is no double points? A little confusing wouldn't you say? I've never heard of a promotion like that before.

And while I have your attention, may I once again comment on your company's poor customer service? After a disappointing experience in the past, I stopped using your company. With the double points and few low priced items, I decided to give you guys another chance.

To review briefly, my issues with Digital Eyes is the fact that they "lost" at least two of my orders in the processing stage and literally refused to address those complaints in emails that I sent to them. It wasn't until I posted in this forum that the owner of the company took notice and fixed the problems. Looks like the fix didn't last.

On Friday and Saturday I placed 3 orders totalling around $300 and immediately paid for them via PayPal. I received notification from PayPal of the payments made. Since Digitial Eyes had a problem with PayPal in the past (at one point one of my orders was in limbo for over three weeks! and it took a way too many emails to Digital Eyes to clear it up), I tried to monitor the progress of my orders. Yup, it looks like it happened again. According to my Account History, Digital Eyes has only 1 of my 3 orders in process. As for the other two, who knows.

I sent emails regarding this problem to Digital Eyes immediately, including forwarding my PayPal reciepts. Yup, problems. First, as I stated, the double points promotion is rather confusing, but more signficantly, once again, Digital Eyes has managed to not only lose 2 out of my 3 orders that I placed and paid for via PayPal, but when I attempted to write to customer service about this, the response I got was a simple note that I did not qualify for double points!

Come on now, is this how you treat a customer that has spent over $300 in one weekend with your company? When a customer writes your company and says "my order is lost" what should the response be? I hope some of the exciting changes you speak about includes having a responsive customer service department that actually addresses issues and problems.

In the meantime, I would still appreciate knowing what happened to the two orders that I just placed.

Rico 03-26-06 12:57 PM

Mark, when will you be accepting shipping to a forwarding address in DVD Planet?

MarineCorps 03-31-06 09:08 PM

Will AnimeOneStop be expanded after the move? As I know the DVd planet had several anime dvds digitaleyes does't have.....

Scott27 04-01-06 10:59 AM

Mark, is there a way on the new site to view my FB points? I can't find it in the My Account section. The only way I can figure out to view my points is to actually start the checkout process and check the drop-down box to see how many points I can apply. Thanks.


All times are GMT -5. The time now is 10:20 AM.


Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.