Update to unhappy experience with Digitaleyes
11-30-05, 01:57 PM
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Update to unhappy experience with Digitaleyes
I posted an experience I had with Digitaleyes about 2 months ago in this forum and now the thread has apparently pruned and disappeared.
To summarize, I purchased 11 used DVDs from them a while back, where pretty much all the cases were damaged by these DE inventory stickers that were pulled off by someone in their shipping department causing me to be left with sticky damaged covers. (This would not have been the case had the stickers been pulled more carefully or placed on the spines instead of the covers to begin with.)
Among the regular amarays, 3 were double flip discs and one was an ex-rental case.
I mentioned this to digital eyes support, and was basically told that noone else had this problem, until a member from this forum (I forgot who), brought up that he had a similar problem like me where the cases were damaged.
On October 11, Mark from DE, offered a resolution to replace the cases which I jumped on, because even though I already shelled out extra to buy a pack of dvd cases to replace some of them, I still needed replacement cases for the 3 flip cases and an amaray for the ex-rental. So, I sent him an email that day.
I did not hear back from him, until I posted another message on the forum asking for an update to the situation which was 3 weeks later.
Mark emailed me back and told me that he could not get a hold of the flip case replacements and offered to refund me for the dvds if I shipped them back or would offer a small reimbursement to cover the costs of replacement cases. I chose the reimbursement, since it would be too costly and time consuming to return them.
Anyhow, it's been an additional 3 weeks, and after a couple of emails, I have still not received any followup reply from Digitaleyes regarding this reimbursement.
Just for the record, I have been a loyal customer at digitaleyes for over a year and placed several orders with them. I've purchased over 30 movies from them over this time (new and used) and never had a problem with the cases when buying used. I haven't bad mouthed Digitaleyes, and have always written to them with respect, and recommended the store to many people, so I don't know why I am being mistreated and ignored like this.
After waiting patiently for 2 months for a little fix to this problem and countless emails I still don't know what's going on.
To summarize, I purchased 11 used DVDs from them a while back, where pretty much all the cases were damaged by these DE inventory stickers that were pulled off by someone in their shipping department causing me to be left with sticky damaged covers. (This would not have been the case had the stickers been pulled more carefully or placed on the spines instead of the covers to begin with.)
Among the regular amarays, 3 were double flip discs and one was an ex-rental case.
I mentioned this to digital eyes support, and was basically told that noone else had this problem, until a member from this forum (I forgot who), brought up that he had a similar problem like me where the cases were damaged.
On October 11, Mark from DE, offered a resolution to replace the cases which I jumped on, because even though I already shelled out extra to buy a pack of dvd cases to replace some of them, I still needed replacement cases for the 3 flip cases and an amaray for the ex-rental. So, I sent him an email that day.
I did not hear back from him, until I posted another message on the forum asking for an update to the situation which was 3 weeks later.
Mark emailed me back and told me that he could not get a hold of the flip case replacements and offered to refund me for the dvds if I shipped them back or would offer a small reimbursement to cover the costs of replacement cases. I chose the reimbursement, since it would be too costly and time consuming to return them.
Anyhow, it's been an additional 3 weeks, and after a couple of emails, I have still not received any followup reply from Digitaleyes regarding this reimbursement.
Just for the record, I have been a loyal customer at digitaleyes for over a year and placed several orders with them. I've purchased over 30 movies from them over this time (new and used) and never had a problem with the cases when buying used. I haven't bad mouthed Digitaleyes, and have always written to them with respect, and recommended the store to many people, so I don't know why I am being mistreated and ignored like this.
After waiting patiently for 2 months for a little fix to this problem and countless emails I still don't know what's going on.
11-30-05, 02:21 PM
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This one? 
BTW, I had the same issue with wherehouse.com on Six Feet Under. Their sticker covered the original UPC, which couldn't be removed without damaging the pretty box. I chose to return them.
BTW, I had the same issue with wherehouse.com on Six Feet Under. Their sticker covered the original UPC, which couldn't be removed without damaging the pretty box. I chose to return them.
Last edited by ShallowHal; 11-30-05 at 02:23 PM.
12-24-05, 08:36 PM
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I have problems with Digitaleyes since 3 months and they didn't fixed anything. I can't order with PayPal, it worked 4 months ago but I get a blank page since 3 months - the money transfer worked with PayPal, but the finalisation of the order don't work because of this blank page.
They said it's fixed now and everything is fine, but it doesn't work either and I found another forum for which people have the same problems with Digitaleyes + PayPal.
I tried Internet Explorer, Opera and Firefox and turned the security and firewall down. It worked with the same preferences a long time ago.
They said it's fixed now and everything is fine, but it doesn't work either and I found another forum for which people have the same problems with Digitaleyes + PayPal.
I tried Internet Explorer, Opera and Firefox and turned the security and firewall down. It worked with the same preferences a long time ago.
12-29-05, 03:52 PM
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We are having isolated problems with PayPal. It appears to affect some international orders and customers that pay with ECheck. We are in the process of completely rewriting the shopping cart and we hope that this will resolve the problem. The cart re-design should be completed by the end of January. I am very sorry for any inconvenience this has caused you.
01-04-06, 05:49 PM
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I payed extra to have my items sent EXPRESS to Aust and I was sent an email stating that my items have been sent ordinary postage 10-20 days. Why has my item been sent ordinary post when I have paid for express??
As far as emailing goes they may as not well have one as the only place where I can get an answers from digital eyes is via this fourm.
As far as emailing goes they may as not well have one as the only place where I can get an answers from digital eyes is via this fourm.
01-05-06, 09:51 AM
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Originally Posted by tom4321
I payed extra to have my items sent EXPRESS to Aust and I was sent an email stating that my items have been sent ordinary postage 10-20 days. Why has my item been sent ordinary post when I have paid for express??
As far as emailing goes they may as not well have one as the only place where I can get an answers from digital eyes is via this fourm.
As far as emailing goes they may as not well have one as the only place where I can get an answers from digital eyes is via this fourm.
