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Simple Question: How do B&M stores handle this?

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Simple Question: How do B&M stores handle this?

Old 07-29-05, 05:01 PM
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Simple Question: How do B&M stores handle this?

Okay. Lets say I purchase a DVD and it is defective. I return to the store to make an exchange and they do not have anymore of that particular DVD in stock. Now, only an exchange for the same item would typically be allowed. How would the store handle this?
Old 07-29-05, 05:08 PM
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of course there is not one worldwide policy that covers every store, but the simple answer would be store credit or even a refund if you insist on it.
Old 07-29-05, 08:34 PM
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This happened when I tried to exchange a defective copy of Clue. The store (Best Buy) didn't have it in stock so they told me I could wait until it came back in stock. I took it to another store to exchange it that had it in stock.
Old 07-29-05, 09:45 PM
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Originally Posted by calhoun07
This happened when I tried to exchange a defective copy of Clue. The store (Best Buy) didn't have it in stock so they told me I could wait until it came back in stock. I took it to another store to exchange it that had it in stock.
I wonder how they would handle it if the store didn't get it back in stock before your 30 day return window was over?
Old 07-29-05, 11:22 PM
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Originally Posted by dvd-fanman
I wonder how they would handle it if the store didn't get it back in stock before your 30 day return window was over?
Knowing the customer "service" at Best Buy, probably tell me that I was SOL.
Old 07-30-05, 02:59 AM
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This happened to me at Walmart. I was told I had to exchange it for the EXACT same thing. This was one of their $5.50 DVD's. They searched the bin and they didn't have another copy. They also called the other 4 Walmarts in town, none of them had it either. I asked to exchange it for another $5.50 DVD without success. I then asked to speak to a manager. To my surprise the manager on duty was a guy I used to hang around with 30 years ago. He did allow me to exchange it for another $5.50 DVD but that was only because we were good friends. He explained that because of copyright law and agreements they have with their suppliers any opened software or movies that are defective have to be exchanged for the exact same thing in order for Walmart to get credit for the return.. I suppose this works on an honor system as I dont see any way the supplier could tell the defective DVD was exchanged for a different title.

Sounds kinda crazy but the time they spent dealing with me cost them more than the profit they made on the DVD.

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