Has Anyone called the best buy complaint line
01-31-05, 10:17 AM
#1
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Has Anyone called the best buy complaint line
and if you have, have you gotten anything out of it like a gift card or something.
cuz i was in best buy yesterday to exchange my ipod because my battery was all f'd up. and i missed the 30 exchange policy by 1 day, i have the service plan. but its ridiculous that they couldnt just give me a new one instead of having to send it out to get a new battery. plus the fact that they gave me the run around instead of telling me this right away. they told me to go to the pda/wireless dept, then the geek squad, then customer service(where i stood in line for 45 minutes) then back to the geek squad.
i was extremly pissed off
cuz i was in best buy yesterday to exchange my ipod because my battery was all f'd up. and i missed the 30 exchange policy by 1 day, i have the service plan. but its ridiculous that they couldnt just give me a new one instead of having to send it out to get a new battery. plus the fact that they gave me the run around instead of telling me this right away. they told me to go to the pda/wireless dept, then the geek squad, then customer service(where i stood in line for 45 minutes) then back to the geek squad.
i was extremly pissed off
01-31-05, 10:52 AM
#3
DVD Talk Legend
I got $200 worth in Gift Cards (and several hundred off my purchase price) when Best Buy delievered a damaged TV and then followed up by delivering the wrong model. But I didn't go through customer service...I went straight to the top - e-mailing corporate headquarters. I find going straight to the top is always the best solution when there's a serious problem.
01-31-05, 04:05 PM
#6
DVD Talk Legend
I emailed the CEO and sent a letter to the district manager and within a day, they called to rectify the situation, took another $50 off the pricematched HDTV, and gave me free shipping.
