So true, people that post nagatively about some abusurd complaint about companys and their policys (or other meaningless things) makes me sutter with sheer ignorance on their behalf. If they would only work in retial for a week, they would understand the employee's frustration with stupid customers. Seriously 99.9% of the price match problems I had were because they were the WRONG ITEM, yet they insisted I was wrong. My favorite part of the day was to see their faces when I clearly showed them who was right and who was wrong. No one seems to understand certain company's policys, and nor do they seem to care about them. They just want to make a sceen to try to scam some extra money out of the deal, and proceed to get mad at you because you couldn't do it. Sorry that I'm not going to waste my good reputation, put a strike in my employment record, and get fired just because you simply can't understand that no means no. Also I absolutly loved it when you got the cold shoulder when trying to help someone out. Customers ALWAYS need undivied attention when they want help, but if you want to talk to them it doesn't fly very well....

For the person complaining about not being able to return computer software to Best Buy because it didn't work. It clearly states on most company's receits that they do not except returns on opened media merchandice (including computer software). Because of the copywrite laws now a days, you just can't simply open up media, and use it. If it doesn't work, simply to say, tough luck. They are required to offer a replacement though. If they didn't offer you to replace the software with a brand new one, then they were in the wrong. Which while I'm writing this leads me to realize that you can return opened media, get a brand new one, and take it back to another store and get store credit (depending on your morals, but these days having morals doesn't really seem to matter anymore). I guess that whole policy doesn't make any sense to me anymore.

Now that I'm done with my rant (sorry if I offened anyone) on subject--the Manager was clearly in the wrong here. Their computers rang up the product as $4.99 (or whatever it was) and the customer already paid for them. I thought exchanges between legal tendar for goods was a legally binding contract (although I could be 100% wrong on this). But there was no reason for that manager to get out of hand like that. If I was that customer, I wouldn't have told them to call the police. I would have done it myself.

With all the being said, I think it's safe to say I'm very glad I'm not in Retail sales anymore (especially during the holidays). And this brings me to the best line ever in cinema history: "The customer's always an asshole" - Mallrats.

The employee is an idiot. You just can't put your hands on a customer in that type of situation.

The OP had every right to that merchandise once they charged his credit card. Charging the credit card and delivering the merchandise to the customer qualifies as a legal contract. There's just no excuse for the store employees behavior, even if it was a mistake, and even though the OP was taking advantage of a mistake. Once a credit card is charged, it's over. You have to eat the loss. The professional way to handle the situation would be to let the customer know they got a hell of a deal and then say "have a nice day".

A recent lawsuit settlement says you can open software and choose to not accept the licensing terms and get a refund. Someone just recently sued about this no-refund policy on open software and won this settlement.

""The Settlement Agreement provides to the General Public of California, amongst other things, the right of consumers to return applicable Symantec, Adobe and Microsoft software for full monetary refunds even if the shrink-wrap has been opened.."

http://www.gripe2ed.com/scoop/story/...2/20/8257/4850

i think all publishers will accept software returns for not accepting EULA, I don't think the retailer has to accept that return.

:thumbsup:

I worked in retail when I was younger for almost 4 years. The customer IS a pain in the ass in many, many cases, certain people always looking to get something for nothing or treat the employees as if they are lesser forms of life. It stinks, and I don't have any use for people who treat others with less regard. Having said that, this manager stepped over THE big line, regardless of whether the customer was kind, arrogant, docile, smug, whatever.
If the manager seriously felt he was in the right then the police should have been called to mediate. This person wasn't shoplifting....this person paid money, CC accepted that money, and gave the customer a receipt for the goods. It's done. You don't lay hands on a customer, no way, no how. If I had a manager physically lay hands on me after I made a purchase, after I had a receipt in my hands for that purchase, forget the apology, I'd sue CC in a heartbeat.

Okay, I re-thought this.

The customer is still a selfish douche. So some bargain hunters on the internet found a glitch in the system. I *guess* if nobody said anything about it, it would have been okay. But as soon as he was approached, he should done the right thing, and kindly returned the stuff. Big store or little store; he took advantage of the company. If somone at a little mom-and-pop store ('mom and pop' to the point that $150 loss is killer for the week) had this happen, the guy would have probably still had the nerve to keep the goods. He's just a dishonest dick, and I despise people like that.

This is why I don't visit those sites, or get in when Amazon misprices something - it's just not right. I don't care what personal gain there is - it's just not right.

I LOOOOOVVVEEE what the manger did. But it wasn't right. He messed up when he touched the guy. Assuming that I'd have the balls this guy had, I would have looked at him with scorn, and said "get out of my store and never come back", or something to the effect. Maybe even a little loud so that people would stare, and keep the argument a little more ambigous to the other customers.

In case anyone was wondering, I use "douche" a lot since that South Park episode with the psychic guy. :)






Yea - thank God I don't work retail. Online/clientele sales are a bit different. Can't say that I've ever got in such a confrontation with someone over ANYTHING (my fault or not my fault). Well, except for people who steal from me (stolen credit cards, bad checks, etc.). Then they're lucky they're not from 'round here.