Blockbuster Online, a cautionary tale.
10-19-04, 11:32 AM
#1
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Blockbuster Online, a cautionary tale.
I thought I'd already posted this in this forum but I don't see it so here's a warning to those who don't already know.
I joined the Online service for the free trial period, and was underwhelmed with their service and their ability to send out what showed as available in my queue. I cancelled prior to the end date, got e-mail confirming the fact that I cancelled, and then got another movie out of my queue. I figured it was some kind of timing glitch, but then I got another movie a day later. I got a third movie after that. I thought this was kinda cool until I got an email from them regarding the last movie they sent:
A $2.99 RESTOCKING FEE???!?!?!?
FYI DVDTalkers, Blockbuster Online is just as effed up as Blockbuster B&M.
I joined the Online service for the free trial period, and was underwhelmed with their service and their ability to send out what showed as available in my queue. I cancelled prior to the end date, got e-mail confirming the fact that I cancelled, and then got another movie out of my queue. I figured it was some kind of timing glitch, but then I got another movie a day later. I got a third movie after that. I thought this was kinda cool until I got an email from them regarding the last movie they sent:
We completed your request to cancel your Friends & Family membership on Saturday, September 11, 2004.
However, according to our records, Frailty has not been returned and we have charged your credit card xxxxxxxxxxxxxxxx $21.64.
If you have already returned your movie you will be refunded the $21.64 less a $2.99 restocking fee. If you feel you have been billed in error, please contact Customer Care at 1-866-692-2789.
Sincerely,
Blockbuster Online Customer Care
However, according to our records, Frailty has not been returned and we have charged your credit card xxxxxxxxxxxxxxxx $21.64.
If you have already returned your movie you will be refunded the $21.64 less a $2.99 restocking fee. If you feel you have been billed in error, please contact Customer Care at 1-866-692-2789.
Sincerely,
Blockbuster Online Customer Care
FYI DVDTalkers, Blockbuster Online is just as effed up as Blockbuster B&M.
10-19-04, 03:39 PM
#3
Yeah, that's just a friendly way of saying they want to screw you. Like if I pay my power bill online, I am charged a 3.99 "Convenience Fee." As if I have to pay them to conveniently take money out of my account! And as if you should have to pay their fee to put the DVD back on the shelf. That's just horrendous.
10-20-04, 09:49 AM
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I had something similiar happen to me. I canceled and their site said my membership was good for 9 more days and the next day sent me another movie. I sent it back immediately and was never charged. This was during the free trial so that could be why I wasn't threatened with the $2.99 restocking fee.
