Bestbuy.com - No more free shipping?
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Bestbuy.com - No more free shipping?
Just went to bestbuy.com to redeem the $5 digital dollars I received from the Hidalgo DVD offer, and noticed I was being charged for shipping (no option for free shipping anywhere). The slogan on the front page says "why pay for shipping?" with a link to free store pick-up (it used to say something about Free shipping on on-line purchases).
If this is a permanent change, and I have to pay both sales tax AND shipping, they've pretty much lost my business. I only shop BB for the occasional DVD offer (3/$20), games and other items that aren't available elsewhere with free shipping. Urgh.
If this is a permanent change, and I have to pay both sales tax AND shipping, they've pretty much lost my business. I only shop BB for the occasional DVD offer (3/$20), games and other items that aren't available elsewhere with free shipping. Urgh.
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It looks like they now charge $1.25 shipping per DVD (I originally had 3 DVDs in my cart for the 3/$20 sale and ground shipping was $3.75). If it's the same for games, that's not outrageous, but for DVDs, I'd rather shop DDD (free ship, no tax), Digitaleyes (great CS, free ship on >3) or Amazon (STL, no tax and free ship >$25).
As previously mentioned, can't think of a reason to continue shopping at BB if they charge both shipping AND tax. IMHO, their CS has always been lousey.
As previously mentioned, can't think of a reason to continue shopping at BB if they charge both shipping AND tax. IMHO, their CS has always been lousey.
#4
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Originally posted by island007
Wow, it looks like DDD will get more of my money.
BB can shove it.
No Free Shipping = No Sale
Wow, it looks like DDD will get more of my money.
BB can shove it.
No Free Shipping = No Sale
I'm cancelling my pre-order of Aladdin with them as we speak.
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Originally posted by atari2600
so they gain a couple bucks from shipping on a few orders and lose 10,20,30 dollars or more from people who cancel! good job best buy...idiots.
so they gain a couple bucks from shipping on a few orders and lose 10,20,30 dollars or more from people who cancel! good job best buy...idiots.
#8
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Originally posted by USBrit
Exactly. Guess I won't be using those $5 digital dollars after all.
Exactly. Guess I won't be using those $5 digital dollars after all.
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Originally posted by Dabaomb
you can still use it for in-store pickup, but if you don't want it, I'll gladly take it off of your hands
you can still use it for in-store pickup, but if you don't want it, I'll gladly take it off of your hands
My husband went to pick it up (I ordered it in his name as he was going to be in that area anyway) and they didn't have a clue what to do when he got there. They took 20 minutes just to go locate the game, and then the receipt shows the full amount (doesn't even acknowledge the $5 digital dollars) so hopefully he wasn't overcharged.
Overall, the entire experience was a huge pain in the ass and it's safe to say we won't be shopping at BB again if free shipping doesn't return. Their new "store pick-up is an easy way to avoid shipping charges" policy is a joke.
#11
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Originally posted by USBrit
That's what I ended up doing - used store pick-up and bought a PS2 game.
My husband went to pick it up (I ordered it in his name as he was going to be in that area anyway) and they didn't have a clue what to do when he got there. They took 20 minutes just to go locate the game, and then the receipt shows the full amount (doesn't even acknowledge the $5 digital dollars) so hopefully he wasn't overcharged.
Overall, the entire experience was a huge pain in the ass and it's safe to say we won't be shopping at BB again if free shipping doesn't return. Their new "store pick-up is an easy way to avoid shipping charges" policy is a joke.
That's what I ended up doing - used store pick-up and bought a PS2 game.
My husband went to pick it up (I ordered it in his name as he was going to be in that area anyway) and they didn't have a clue what to do when he got there. They took 20 minutes just to go locate the game, and then the receipt shows the full amount (doesn't even acknowledge the $5 digital dollars) so hopefully he wasn't overcharged.
Overall, the entire experience was a huge pain in the ass and it's safe to say we won't be shopping at BB again if free shipping doesn't return. Their new "store pick-up is an easy way to avoid shipping charges" policy is a joke.
#12
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For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. If you were using BB instead of DDD before, BB (everyones most hated company here but people still keep using them) must have had some reason to use them. Does $1.25 somehow invalidate the benefits of BB.
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Originally posted by resinrats
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. If you were using BB instead of DDD before, BB (everyones most hated company here but people still keep using them) must have had some reason to use them. Does $1.25 somehow invalidate the benefits of BB.
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. If you were using BB instead of DDD before, BB (everyones most hated company here but people still keep using them) must have had some reason to use them. Does $1.25 somehow invalidate the benefits of BB.
It's not about being a cheapskate (perhaps it is! ), it's just that they've eliminated the one reason I suspect alot of people used their site. If I have to pay both 8.25% tax AND shipping (or go to the store for pick-up), why bother?
Dabaomb - Thanks very much for the tip, that's good to know (if we ever have another BB gift card to spend). Otherwise, now that I've spent my last digital dollars, it's back to DDD, ebgames and gamespot for me. Even before my husband's fun time with store pick-up the other day, just getting into and parking at the BB store by us is a nightmare.
#16
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Originally posted by resinrats
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. .... Does $1.25 somehow invalidate the benefits of BB.
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. .... Does $1.25 somehow invalidate the benefits of BB.
And yes, on low-priced DVDs (and more and more DVDs are being sold in the $6-10 range), add $1.25 plus sales tax, and BestBuy suddenly can be 10-15% more expensive than DDD. Or to put it another way, saving $1.25 on 8 DVDs leaves me with an extra $10 to spend on another DVD. Since I buy anywhere from 20-30 DVDs a month, NOT shopping at BestBuy means I get a couple of extra DVDs each month at no extra cost.
#18
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Originally posted by resinrats
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. If you were using BB instead of DDD before, BB (everyones most hated company here but people still keep using them) must have had some reason to use them. Does $1.25 somehow invalidate the benefits of BB.
For people that tend to want to buy tons of $20 items or tend to own TV set ups worth 100's, DVD buyers are a bunch of cheapskates when it comes to shipping. Just spend the $1.25. If you were using BB instead of DDD before, BB (everyones most hated company here but people still keep using them) must have had some reason to use them. Does $1.25 somehow invalidate the benefits of BB.
#19
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Generally, when shopping online i've come to expect a shipping cost, and having free shipping is just an extra benefit when i can get it. I suppose its different when you're only spending 20 dollars or so on a DVD, but i've accustomed to buying computer hardware online and am used to paying 5-10 bucks for shipping depending on the item. Of course, i'll ususally just go to a B&M for DVDs since the savings i get on other things are ususally much bigger online then with DVDs.
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I am bummed about getting rid of the free shipping.
There is actually a BB nearby and I can save shipping by doing the in-store pickup. But the problem is I did a in-store pickup once and they were absolutely retarded. Three people couldn't figure out how to process an in-store pickup ordered from bb.com.
Ugggh!!!
There is actually a BB nearby and I can save shipping by doing the in-store pickup. But the problem is I did a in-store pickup once and they were absolutely retarded. Three people couldn't figure out how to process an in-store pickup ordered from bb.com.
Ugggh!!!
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Originally posted by fumanstan
Generally, when shopping online i've come to expect a shipping cost, and having free shipping is just an extra benefit when i can get it. I suppose its different when you're only spending 20 dollars or so on a DVD, but i've accustomed to buying computer hardware online and am used to paying 5-10 bucks for shipping depending on the item. Of course, i'll ususally just go to a B&M for DVDs since the savings i get on other things are ususally much bigger online then with DVDs.
Generally, when shopping online i've come to expect a shipping cost, and having free shipping is just an extra benefit when i can get it. I suppose its different when you're only spending 20 dollars or so on a DVD, but i've accustomed to buying computer hardware online and am used to paying 5-10 bucks for shipping depending on the item. Of course, i'll ususally just go to a B&M for DVDs since the savings i get on other things are ususally much bigger online then with DVDs.
I'll pay the tax if I have to, but i am not paying shipping on top of that if there is no need to.
For games, I can shop online at EBGames and Gamestop and not pay shipping. For DVD's there's Deep Discount who will see my purchases increase, as well as amazon and their STL.
For computer items, I let ZipZoomFly.com be my friend. That's basically where everything for my last PC that I built came from. Nice prices, free 2nd day shipping and no tax.
#23
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I guess I won't be doing any online shopping with this company until they reinstate free shipping (no Best Buy in my area, so in-store pickup isn't an option)... and based on the customer service I've received from them in the past, it won't be any great loss.
#24
Best Buy has taken free shipping away before. With the holiday season coming up I would guess if they see their sales are down and if other online stores such as DDD and Amazon (over $25 for free shipping) don't also start charging for shipping , Best Buy will reverse the no free shipping. Its like the airlines, if one raises prices and the other don't follow, the raised price is reversed.
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Originally posted by Classic Films
Best Buy has taken free shipping away before. With the holiday season coming up I would guess if they see their sales are down and if other online stores such as DDD and Amazon (over $25 for free shipping) don't also start charging for shipping , Best Buy will reverse the no free shipping. Its like the airlines, if one raises prices and the other don't follow, the raised price is reversed.
Best Buy has taken free shipping away before. With the holiday season coming up I would guess if they see their sales are down and if other online stores such as DDD and Amazon (over $25 for free shipping) don't also start charging for shipping , Best Buy will reverse the no free shipping. Its like the airlines, if one raises prices and the other don't follow, the raised price is reversed.
We'll have to wait and see what they do.