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What's the status of your DDD sale orders?

Store Forum Share Your Shopping Experiences at Stores both Online and Off.
View Poll Results: What is the status of your DDD sale order(s)?
My orders were cancelled!
7
3.55%
They charged my credit card the wrong amount!
11
5.58%
My orders are open (and at the sale price), but nothing has shipped yet.
87
44.16%
My orders are open (and at the sale price), and I've had some things ship.
48
24.37%
What DDD sale?
44
22.34%
Voters: 197. You may not vote on this poll

What's the status of your DDD sale orders?

Old 06-12-04, 06:10 PM
  #26  
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one more thing........the lady on the phone told me that they are making EVERY effort to honor the orders, but that if your order isnt in the system then you are out of luck. because we all know every dick, tom and harry who missed the sale would be calling them.
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Old 06-12-04, 09:05 PM
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$450 worth of dvd's shipped today! we'll see how long it takes for them to arrive
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Old 06-12-04, 09:13 PM
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Originally posted by audiophan
$450 worth of dvd's shipped today! we'll see how long it takes for them to arrive
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Old 06-12-04, 09:51 PM
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1) One order completed @ 1:30am.

2) Received confirmation email w/discount showing. All items IN STOCK, all showing IN PROGRESS.

3) CC has been charged w/discounted amount

That should cover it so far
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Old 06-12-04, 10:01 PM
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Placed my order around 10pm the first day and got 2 emails immediately confirming order at the sale price. Just got shipping confirm today. DDD rules
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Old 06-12-04, 11:12 PM
  #31  
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Open and the 3 of the 6 DVD's that were not preorders or out have shipped at the sale price.
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Old 06-12-04, 11:22 PM
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just checked:

order date - 6/9
all in stock except 1 preorder
status of all listed as NA
no shipping email
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Old 06-13-04, 02:18 AM
  #33  
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Originally posted by gcribbs
check your online order status. many people are reporting a confirmation email without discount but online order staus shows the discount.
Nope, no dice on either, but I know for a fact when I hit submit the discount showed....and like I said earlier, it's not something I'm going to lose any sleep over - it they honor it, cool, if not, so be it, I'll simply cancel it.
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Old 06-13-04, 09:02 PM
  #34  
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All of my stuff in my emails and account matches and has the amounts in order, although it took a while to get there. The only "problem" I can foresee is that everything is a preorder with most of it being released in late August. So, who knows what could happen between now and then.
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Old 06-13-04, 09:47 PM
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Placed an order around 11:00 PM Est time. All my DVD's in the order then was shipped out the next day on Thursday. It should be arriving tomorrow I hope.
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Old 06-14-04, 08:08 AM
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still no update for me.
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Old 06-14-04, 08:26 AM
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1) placed order at 10:15am
2) got email Saturday, not discount showing
3) discount not showing on-line, but order total reflects it.
4) I called DDD and they didn't have a discount on there for me. I talked with the CSR for a bit and eventually canceled.

I think the code was an error. If it was honored, good for you. Mine wasn't. I'm not taking this to my credit card to try and get reimbursement.

It's not worth my time and besides, there really is a line I have to draw.

N
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Old 06-14-04, 09:01 AM
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Originally posted by HockeyMan2000
Received the 1st email immediately, but the confirmation email with the order number took 48 hours before it showed up.

My confirmation order does not reflect the 20% discount, however on the website, my order shows up with the 20% discount applied to the total (not in the individual title prices). [/B]
This is exactly the same as my situation.
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Old 06-14-04, 09:13 AM
  #39  
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Received SHIPPED email. 20% discount applied to total. Thanks OP. (And thank you DDD for honoring this unplanned sale.)
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Old 06-14-04, 09:48 AM
  #40  
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i only made one order containing no pre-orders and recieved confirmation w/ discount applied. As of this post, they're listed as "In process." to DDD for honoring the coupon. If i was able to use the other codes, i'd understand if they weren't accepted. i just wish i could've had the chance to try them, but the deal was D.O.A. the following morning.
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Old 06-14-04, 11:26 AM
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Originally posted by bdhart
I made two orders between 2-3 am PDT. I split my order between currently available dvd's and pre-orders. The first order had 8 dvd's and the second order had 22 pre-orders. I didn't receive the intial emails on either one and so far have only received the confirmation email with order number on the first order. Nothing at all on the pre-orders.

The order status on DDD only shows the first order also........
UPDATE:

Never did receive anything about my second order, and it never showed up on the order status page. Called DDD on Saturday, the rep said to call back on Monday if the order was still not in the system.

I just got off the phone with DDD after 25 minutes. First the rep told me that since my order wasn't in the system, there was nothing they could do except re-enter the order, but I wouldn't get the 20% off. She said even if she wanted to, it wasn't possible for them to enter the discount without a legitimate sale.

She said the codes were bogus and they weren't honoring them. I then read her the notice from David Barker, VP Ecommerce DDD about honoring the orders.

After much back and forth she said she would transfer me to a supervisor. About 5 minutes later she came back and said her supervisor gave her the ok to re-enter my order with the 20% discount since I was such a good customer.

I had also saved the htm page of my original order confirmation page in case I needed it (which I didn't).

So, they can and will honor an order even if it isn't in their system. You just have to keep pushing and not give in.

Total after discount was $692.24.

Last edited by bdhart; 06-14-04 at 11:30 AM.
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Old 06-14-04, 12:08 PM
  #42  
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And be a good customer.

I assume you've had many orders over time.
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Old 06-14-04, 12:17 PM
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Originally posted by Seeker
And be a good customer.

I assume you've had many orders over time.
DDD's records go back to the beginning of 2002. I've made around 45 orders since 2002, not sure how many before then.
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Old 06-14-04, 12:35 PM
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All my items were in stock and shipped out today. My card was charged the sale price even though correspondence they have sent me says otherwise. Thanks DDD!
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Old 06-14-04, 12:57 PM
  #45  
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Additional kudos to DDD. Ordered Thursday, no mail Friday and my order arrived today!!! (It was sent from IL to MN.)
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Old 06-14-04, 01:14 PM
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[Jealous Rant] How many of these DDD 20% off threads am I going to be subjected to? [/Jealous Rant]

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Old 06-14-04, 06:39 PM
  #47  
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Just got of the phone with cs, and all is on track with my order now - BIG to DDD for honoring the mistake.
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Old 06-14-04, 06:55 PM
  #48  
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Placed on "in stock"order and one preorder. Got first and second emails for both less than 12 hours later. Got confirmation on Thursday evening that my "in stock" order had shipped. My CC was charged the correct amount with discount. All my emails showed the discounted price, but my order status at their website only shows the discounted price for my preorder. Weird, but the important thing is that my CC was charged the correct amount. Hopefully will get my shipment sometime this week.
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Old 06-14-04, 07:55 PM
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Mine still has not shipped, been waiting for a while. Got 2 emails very soon after I made the order. Open but no charge yet?
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Old 06-14-04, 09:10 PM
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I ordered around 4:30 AM EST the night the code came out. I ordered a lot of cheap titles.

I ordered 24 items (3 of them preorders...Star Wars Trilogy, Scorsese Collection & Manchurian Candidate SE) and 20 of them shipped this morning at around 10 AM. The only non-preorder that didn't ship was NBA Dynasty: Chicago Bulls 1990s.

Here's my order for items that shipped:
REF, THE $ 6.30
AND JUSTICE FOR ALL $ 5.89
ONLY THE STRONG $ 7.18
MICHAEL JORDAN TO THE MAX $ 7.18
CRONOS (SE) $ 7.97
TMNT-ANIMATED $ 7.97
MONTY PYTHON'S MEANING OF LIFE $ 9.35
MUHAMMAD ALI-THROUGH THE EYES OF T $ 5.99
THREE O'CLOCK HIGH $ 9.35
PEACEMAKER (DTS), THE $ 5.89
CONTENDER, THE $ 6.30
FINAL DESTINATION $ 9.00
ABOVE THE RIM $ 9.00
ONCE UPON A TIME IN THE WEST (SCE) $ 9.36
SURVIVOR-1ST COMPLETE SEASON, THE $ 36.00
SECRETARY $ 9.36
BULLY $ 7.97
EVE'S BAYOU (SIGNATURE SERIES) $ 5.99
ONCE IN THE LIFE (SIGNATURE SERIES $ 5.99
SAVED BY THE BELL-1ST & 2ND SEASON $ 21.27

Merchandise Total: $ 193.31
Tax: $ .00
Shipping & Handling: $ .00
Discount: - $ 38.66
Total for Shipped Items: $ 154.65


2 Thumbs up to DDD.com once again. I personally have never had a problem with them.

Last edited by Dabaomb; 06-14-04 at 09:12 PM.
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