Asgardian

I have used AroVideo successfully, they seem to be efficient if you are after something from New Zealand

EzyDVD in Australia has always been an excellent service for me.

FriendofSonic

I've tried Criterion's number and nobody picks up. And unfortunately, my emails go unresponded weeks after I've sent them. What gives? This doesn't seem like Criterion at all. I've got two defective movies that were brand new and just don't play properly.

jrsl76

Amazon's number is no good anymore.

TheBang

The non-toll-free number still works.

Need to add:

WBShop
Family Video
Fox Connect
Disney Movie Rewards
DMA
DMC
Amazon.co.uk
Frys
ImportCDs
Well Go USA

movielib

The number to call now for the Columbia House DVD Club is 717-918-3232. I wonder if the first post in the thread could be changed to reflect that.

Laser Movies

I didn't get an answer for the number for the Criterion Collection that is on the first page.

However did some searching and found this one that takes you to an automated menu that should get you to a living person if you need to call them.

(212) 756-8822

lumberjack

I'm so thankful for the OP and those who maintain this thread. I discovered last weekend that my disc 38 of Star Trek: The Next Generation complete series Blu-ray set was freezing up in the first two episodes. I cleaned the disc, and it became unreadable by my two players. Best Buy was no help since so much time had passed since I ordered it. A Google search yielded me outdated contact info for Paramount/CBS.

Through this thread, I was able to contact Paramount/CBS earlier this week, received an automatic replay from them stating it could take two weeks to receive a reply. To my surprise, I noticed an envelope on my front porch this evening with the exact disc I was needing.

Paramount exceeded my expectations, and this wouldn't be possible without this thread. So thanks again to everyone involved!

TheBang

You're welcome! While the online retailer listings have gone a bit stale (I at least tried to prune some of the ones that went out of business), I did a full audit/overhaul of the Studios and Digital Copy sections last year. Glad it was helpful! I've also received excellent service like that in the past from Universal's customer service, though I believe they're no longer contracting with the company (Deluxe) that was providing customer service at the time I contacted them.

On a related note, I was looking through my CE3K Criterion laserdisc(!) the other night, and it included a note from Criterion about the restoration and transfer efforts. At the bottom of the note, it said if you had any questions about the release to write a letter to none other than Jon Mulvaney! I just found this page where it says:

Ain't that the truth!

And if you want to see what this thread looked like when I first posted it in 2004, you need only look at this unmaintained page which is linked from the front page of dvdtalk.com.

replace1234

Thanks for the phone number of Lionsgate,1-800-650-7099, but what is the email address for Lionsgate Customer Service please?

b2net

I can tell you emailing them resulted in nothing not reply. Calling at least had a person tell me they couldn't help with my issue. YMMV with Lionsgate.

TheBang

I had a defective Sicario 4K. I called and then we continued the replacement process via e-mail. So I recommend calling first, but if you want to try e-mail first, it's [email protected]

b2net

I've also tried [email protected]

replace1234

Does the Warner Brothers Consumer Satisfaction contact involve BBC Warner too? Like if I have a DVD that is made by BBC Warner, which is edited, do I contact Warner Home Entertainment?

And what is the right customer service studio to call or email for a DVD replacement for Wallace & Gromit: A Matter of Loaf and Death?

TheBang

Probably. Does it say Warner Home Video on the back?

It looks like that one is probably Lionsgate

replace1234

Does the number, 1-888-703-0010, exchange other DVDs instead of just Back to the Future? Please respond.

replace1234

The MGM number is now 888-223-2369.[/QUOTE]
These sources won't work. I tried the replacement agreement page you posted, but after I signed the problem and tried to send it, an error popped up. It says the service is unavailable. What other option can I do?

TheBang

Frankly, the studio contact information is probably mostly out of date. It's been probably more than a decade since I looked at some of that info. Some of the studios have changed, some of them outsourced their customer service and then changed firms. I think Universal was one of those. They used to use Deluxe Entertainment Services, and now it's something else.

Anyway, someday I might get around to looking at that information and updating where I can. But I might not.

TheBang

FYI, everything except the online retailer section has been updated.

Major updates to the home entertainment, digital copy, and streaming provider contact information.