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My Buffy box is dented, can I exchange it?

Old 12-25-03, 06:07 PM
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My Buffy box is dented, can I exchange it?

The Buffy Season 4 set that I just purchased from Costco has its digipack dented. I had to take the shrinkwrap off, and then remove it from those special cases they have for all their DVDs, and the set wasn't shrinkwrapped after that. Will Costco exchange it for another copy?
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Old 12-25-03, 09:34 PM
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Doubtful...but just tell them a disc is defective...it's unlikely they'll check it - they probably just send them straight back to the studio/distributor.
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Old 12-26-03, 09:59 AM
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Actually, Costco is pretty good about their "Satisfaction Guarenteed" policy. Go to their service desk, explain the situation (make sure you include the phrase "I'm not satisfied with my purchase" in your explanation) and if there's another copy of Buffy, you should be able to swap it out.
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Old 12-26-03, 10:43 AM
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Costco is great about returns, but they usually just give you a refund and tell you to repurchase it. Since the price is no longer $24.99, you'll have to tell them that the price is now higher and that you want an exchange.
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