I had a problem with DDD---They fixed it
I figured I'd share a positive experience
with DeepDiscountDVD. During their 20% off sale I ordered: It's a Wonderful Life/Miracle on 34th Street (2 Pack) and Rudolph the Red-Nosed Reindeer (1964) I quickly received the automated order confirmation e-mail. However, I never received the 2nd e-mail which usually goes out a day later and contains the order number. Knowing that DDD can be slow when it comes to shipping, I forgot about the order for 2-3 weeks. Eventually, I logged into my account and noticed the order had disappeared. I called customer service and explained the situation. She stated that the order was cancelled because the items were OOP and discontinued. She said I should have received an e-mail letting me know of the problem---I never did. I was polite and told her I was skeptical that 3 of the most popular Christmas films of all time would be discontinued. She tried again to locate the items and was successful. She said the Item # or UPC for the items had simply changed and the computer didn't recognize it at first. After locating the items, I had little else to do or say. She 1) Applied the 20% discount to both items 2) Explained that "Rudolph" was on backorder and would be shipped around 12/25 (It later shipped 12/23) 3) Said that the "It's a Wonderful Life"/"Miracle on 34th Street" 2 pack was in stock and SHE UPGRADED MY SHIPPING TO UPS 2 DAY DELIVERY FREE OF CHARGE so that I could have them in time to watch for Christmas. Perhaps I was just lucky, but I was certainly pleased with the experience. |
Sounds like they did exactly what they should have once they realized they'd made a mistake. Good customer service. Congratulations.
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Originally posted by Walter Neff Sounds like they did exactly what they should have once they realized they'd made a mistake. |
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