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JandR customer service is very very rude.

Old 12-14-03, 03:00 AM
Thread Starter
Join Date: Jul 2002
Posts: 111
JandR customer service is very very rude.

Hi guys,

Here is my experience I got this morning when I asked price adjustment form my purchase of Elura 50 from JandR.
I spend $569 for my purchase.

This morning (Saturday Dec13, 2003) I called JandR customer service to ask for price matching but oh boy I experience the worst customer service I ever found, I also spoke with the manager in charge this morning and he is very rude, He is not only refuse my request to price match ($60)but also threaten me if I did not accept his offer which is $30 price adjustment and $10 store credit I could return my camcorder and does not need to buy from jandr again.

The reason he refuse my request is really absurd and it seems that jandr did whatever possible not to do price match (the other store cost is below our jandr cost Ė well how am I supposed to know how much is jandr store cost for the item and the second one the store is not authorized dealer well I called the store and they said they are).

Well because the Christmas is very near and I donít have anymore time to buy gift for my wife I accept his offer.

I already filed a complaint with BBB. if anybody has email address for JandR owner of higher position people I will really appreciate it so I can let them now how they CSR treat their customer.

flippo is offline  
Old 12-14-03, 10:56 AM
DVD Talk Special Edition
Join Date: Oct 2001
Location: Portland OR
Posts: 1,179
Checked at (a handy site to bookmark if you do online shopping) and found that J&R has fewer reviews and a lower rating than (I'm assuming that's the other merchant you're referring to since their price is $60 less and they popped up when I searched for Elura 50 on Froogle).

Considering that has a much higher lifetime rating and several customer excellence awards, the "they're not an authorized dealer" argument from J&R doesn't hold up.

Some customer review comments for J&R have responses from
Jim Quinlan
Manager of Web Customer Service
[email protected]
You could contact him if you bought it online.

Hope this helps and good luck.
RKillgore is offline  
Old 12-14-03, 11:34 AM
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Join Date: Jul 2002
Posts: 111
Thanks man.. will e-mail him too
flippo is offline  

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