Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Advice for Columbia House

Old 12-09-03, 09:29 AM
  #1  
DVD Talk Hall of Fame
Thread Starter
 
Join Date: May 2001
Posts: 9,503
Advice for Columbia House

Recently, I signed up for Columbia House. The plan was to get the 7 DVD's and quickly order the other 3 I'm obligated to buy. However, like a moron, I put the wrong street name in when filling out my application (a former street I lived on, it was late and I was tired). I realized what I had done as soon as I hit the enter key. So I wrote them an e-mail immediately. Two days later I get an e-mail from them with my temporary access number for their website. I went online and corrected my address in my profile. Then I get a response from them on my first e-mail where they said they see the correct address in their system. A few days after that, I get another e-mail from them saying my order was on it's way. To the first address I gave them. Which of course, is the wrong one. Since then, I have sent them countless e-mails trying to correct this problem. NO ONE has responded. I've called their customer service number and sat there forever until I couldn't hold any longer. So I've never actually talked to anyone. My order is in limbo because of this. Does anyone have any other suggestions?? Thanks in advance.
Daytripper is online now  
Old 12-09-03, 11:55 AM
  #2  
DVD Talk Hall of Fame
 
Join Date: Mar 2000
Location: Somewhere in the boonies, MA
Posts: 7,531
You might want to ask this in the Clubs forum.
Eric F is offline  
Old 12-09-03, 01:29 PM
  #3  
Banned
 
Join Date: Dec 2003
Location: Ohio
Posts: 3
I actually went through the same thing with them, it took almost six whole months to get my movies. I bought the three that I needed to buy, and quit the program. I kinda stay away from that stuff now, I buy through dvdcottage.com . Columbia houses customer service has always been like that too, my friends have had the same thing happen. Anyway, try to keep emailing them and calling, and hopefully you will get through one of those times. also log on to your account and make shure that your address is still the new one. Hope this helps, later.

www.dvdcottage.com
DVDCOTTAGE.COM is offline  
Old 12-09-03, 01:36 PM
  #4  
DVD Talk Reviewer
 
Yakuza Bengoshi's Avatar
 
Join Date: May 2003
Location: Region Free
Posts: 1,896
Originally posted by DVDCOTTAGE.COM
I buy through dvdcottage.com .
But of course you do, Kevin.
Yakuza Bengoshi is offline  
Old 12-09-03, 02:46 PM
  #5  
Senior Member
 
Join Date: Nov 2003
Location: PA
Posts: 267
Just keep calling them. Right now it's taking them forever to answer emails because of the holidays.
potnoodlez is offline  
Old 12-09-03, 08:11 PM
  #6  
DVD Talk Legend
 
Join Date: Nov 2002
Posts: 11,569
Whoa!!! Bad Boys 2 is only 24.95 at Dvdcottage!
aktick is offline  
Old 12-09-03, 09:06 PM
  #7  
DVD Talk Gold Edition
 
Join Date: Aug 2003
Location: Hawaii
Posts: 2,278
Originally posted by aktick
Whoa!!! Bad Boys 2 is only 24.95 at Dvdcottage!
Is that for the 2-pack?

That must be the most expensive internet DVD site.
island007 is offline  
Old 12-10-03, 03:38 PM
  #8  
DVD Talk Special Edition
 
Join Date: Jan 2003
Posts: 1,687
Anytime I feel like overpaying for DVD's, I'll make sure to buy them from DVDCOTTAGE!!!!!
sataniko is offline  
Old 12-11-03, 06:31 AM
  #9  
Senior Member
 
Join Date: Jun 2001
Posts: 509
to be honest here, you entered the wrong address and that was the root cause of the problem. It is always a good idea to double and triple check everything before submitting any order. A few extra seconds when ordering isn't that much to sacrifice to ensure accuracy. I realize it is easy to get caught up in the excitement.
wmunn is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.