I ordered Sisters Criterion from back in July for the low price of $15.95. They had it on sale but it was out of stock but I could still order it. So I did. Well, Sisters Criterion came back in stock and I never got a copy. I sent an e-mail that was ignored. Fast forward to now it's back in stock so I send an e-mail. Of course now the price is back up to $21 something. So, I get a quick reply saying they'll jump right on the order. Well now I see that they cancelled my old order at $15.95 and automatically re-ordered me a copy at the new price of $21 something. I sent an e-mail demanding a cancellation. This is possibly the worst thing that has ever happened to me through an e-tailer. Stay far away from them!

Is it possible this was a mistake? Maybe you should contact them and see if they'll adjust the price?

You ordered the item when it was mispriced. When I received information from CS to reorder the item for you I did. The order was replaced at the higher price. After the order came through the system, I overrided the price back to the $15.95 price you were initially quoted. If you check the second confirmation you received, you will see that it was set back to the $15.95. Since you have requested the order be canceled, my override will be undone.

I am sorry if this was confusing, but I ENCOURAGE you to revisit the second confirmation you were sent. You will see that we did not bait and switch on you.

Thanks,

Mark
Digital Eyes

It always amazes me that a person has one allegedly bad experience with an etailer and they are ready to to tell everyone DON'T ORDER FROM THESE SCAM ARTISTS.

Mark, I know DigitalEyes is a class operation and if you guys make a mistake (and doesn't everybody?) you will do what is needed to correct it.

Thanks for the response and support. I think the important thing is that we did not make a mistake since we fixed the price immediately after the order was re-placed at the site.

Mark

I'll chime in to say that the difficulty I had ordering from DE during their transition was short-lived, and since then I've been quite happy with the service.

My 2nd order confirmation states the price I will be billed at is $24 something. Unless you sent another e-mail I have yet to receive. Here's the e-mail:

Order Information:

Catalog #: CC1559DVD - Shipping Status - In Stock (Ships in 24 hours)
Title: Sisters
Qty: 1
Price: $21.98


Total: $21.98


Shipping: $2.90 (US Priority Mail/First Class)
Sales Tax: $0.00


Total Order: $24.88

Again, thanks for shopping at Digital Eyes.

I just want my order cancelled.

That actually is your first confirmation e-mail. The second one shows you were charged the $15.95. I have canceled the order per your request.

Thanks,

Mark
Digital Eyes