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Deep Discount Order ships DVD Box/No DVD

Old 07-11-03, 03:37 PM
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Deep Discount Order ships DVD Box/No DVD

I've ordered several DVDs from DDD over the past year. The prices are very good. The order usually takes forever to arrive,
but I really don't mind as long as I get it.

I received several DVDs from my order and put them in my collection. A few day later I got around to opening one of these DVDs. I removed the wrap, and the stickers on the top/bottom/middle. Open the DVD and guess what?

NO DVD!

I called customer service, and after waiting for near 20 minutes and explaining what happened. The customer service rep asked me to mail back the DVD. Problem I don't have the original reciept
with return sticker since I sent that to the MGM Dads Day buy 2 get one free offer.

Bottom Line, make sure there are DVDs in your DVD case, even if it looks properly sealed.
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Old 07-11-03, 05:37 PM
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That happened to me, too. The last disc in my Stingray 5-disc box set didn't have a disc in it, either. I had to send the whole set back. It took awhile, of course.
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Old 07-13-03, 03:45 AM
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Does this only happen to them?

I purchased the Homicide DVD set from them and the last disc was missing.

Strange, that.
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Old 07-13-03, 05:53 PM
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Really? Knowing DDD, I wouldn't have thought they'd have a problem sending you the missing DVD in an envelope. Cost to them: virtually nothing.
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Old 07-14-03, 07:40 AM
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No disc isn't really DDD's fault. They don't seal the cases in plastic, they get them that way from the distributor. It could just as easily have been any seller.
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Old 07-15-03, 02:34 PM
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I received a mailer yesterday and mailed the empty DVD case back today. So, maybe in a few weeks I'll get a new one with a DVD this time hopefully!
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Old 07-16-03, 10:28 AM
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DFWMovieGeek - good luck. I am waiting on 5-6 weeks and growing for my replacement. According to CS, their warehouse is "having problems" and it takes "a VERY long time" to process returns.
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Old 09-04-03, 10:00 AM
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Here is the latest on this saga.

I received a replacement DVD with the actual DVD. i was content at this point. Next thing a few days later I see I am charged again on my credit card.

And a few days later I receive the same DVD. So, I now have 2 copies of this movie and was charged twice for the movie. I have since sent back the second one and am waiting on the refund.
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