Deep Discount Order ships DVD Box/No DVD
07-11-03, 03:37 PM
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Deep Discount Order ships DVD Box/No DVD
I've ordered several DVDs from DDD over the past year. The prices are very good. The order usually takes forever to arrive,
but I really don't mind as long as I get it.
I received several DVDs from my order and put them in my collection. A few day later I got around to opening one of these DVDs. I removed the wrap, and the stickers on the top/bottom/middle. Open the DVD and guess what?
NO DVD!
I called customer service, and after waiting for near 20 minutes and explaining what happened. The customer service rep asked me to mail back the DVD. Problem I don't have the original reciept
with return sticker since I sent that to the MGM Dads Day buy 2 get one free offer.
Bottom Line, make sure there are DVDs in your DVD case, even if it looks properly sealed.
but I really don't mind as long as I get it.
I received several DVDs from my order and put them in my collection. A few day later I got around to opening one of these DVDs. I removed the wrap, and the stickers on the top/bottom/middle. Open the DVD and guess what?
NO DVD!
I called customer service, and after waiting for near 20 minutes and explaining what happened. The customer service rep asked me to mail back the DVD. Problem I don't have the original reciept
with return sticker since I sent that to the MGM Dads Day buy 2 get one free offer.
Bottom Line, make sure there are DVDs in your DVD case, even if it looks properly sealed.
07-11-03, 05:37 PM
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That happened to me, too. The last disc in my Stingray 5-disc box set didn't have a disc in it, either. I had to send the whole set back. It took awhile, of course.
07-13-03, 05:53 PM
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Really? Knowing DDD, I wouldn't have thought they'd have a problem sending you the missing DVD in an envelope. Cost to them: virtually nothing.
07-16-03, 10:28 AM
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DFWMovieGeek - good luck. I am waiting on 5-6 weeks and growing for my replacement. According to CS, their warehouse is "having problems" and it takes "a VERY long time" to process returns.
09-04-03, 10:00 AM
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Here is the latest on this saga.
I received a replacement DVD with the actual DVD. i was content at this point. Next thing a few days later I see I am charged again on my credit card.
And a few days later I receive the same DVD. So, I now have 2 copies of this movie and was charged twice for the movie. I have since sent back the second one and am waiting on the refund.
I received a replacement DVD with the actual DVD. i was content at this point. Next thing a few days later I see I am charged again on my credit card.
And a few days later I receive the same DVD. So, I now have 2 copies of this movie and was charged twice for the movie. I have since sent back the second one and am waiting on the refund.
