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Problems with mySONY (BHD: Deluxe DVD)

Old 07-03-03, 11:09 PM
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Problems with mySONY (BHD: Deluxe DVD)

So here's the deal...I ordered two copies, same order, several weeks ago for the Black Hawk Down Deluxe DVD for $16 each.

I emailed and called them and told them I still hadn't received my second copy of BHD yesterday. I was billed for both on my credit card the other day...makes no sense receiving one copy when I clearly ordered two.

The guy (customer service rep) said he'd check with his supervisor/manager and see what he could do. Either way, I'm pretty fed up as it's been a good 7-10 days since I received the first copy of the BHD dvd.

Anyone have any advice? I'm sick of dealing with the customer service rep, need to give a piece of mind to someone who'll actually fix the problem.
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Old 07-04-03, 02:12 AM
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eau
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Does your first copy come with a packing list? If so, what's the quantity on the list?
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Old 07-04-03, 12:23 PM
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Hmm, I think I threw it out, but I'm almost positive it said "1"

I'm really getting impatient with these guys...
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Old 07-05-03, 07:30 PM
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You'll get it. Give them another call and find out when they shipped it out. My one copy arrived damaged. I called and they said that they would ship out a replacement right away. Two weeks go by and I call them again. They told me that the replacement shipped out that very morning. Another week and a half passes and I'm ready to call and complain again. Then lo and behold, it shows up in the mail today. I think that they were overwhelmed on orders for this title and had to wait for another supply to fill all orders.
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Old 07-06-03, 03:20 PM
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Yeah but still, I'm not getting anywhere after calling them twice. I'm not very fond of paying for nothing.
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