Problems with mySONY (BHD: Deluxe DVD)
 

So here's the deal...I ordered two copies, same order, several weeks ago for the Black Hawk Down Deluxe DVD for $16 each.

I emailed and called them and told them I still hadn't received my second copy of BHD yesterday. I was billed for both on my credit card the other day...makes no sense receiving one copy when I clearly ordered two.

The guy (customer service rep) said he'd check with his supervisor/manager and see what he could do. Either way, I'm pretty fed up as it's been a good 7-10 days since I received the first copy of the BHD dvd.

Anyone have any advice? I'm sick of dealing with the customer service rep, need to give a piece of mind to someone who'll actually fix the problem.

Does your first copy come with a packing list? If so, what's the quantity on the list?

Hmm, I think I threw it out, but I'm almost positive it said "1"

I'm really getting impatient with these guys...

You'll get it. Give them another call and find out when they shipped it out. My one copy arrived damaged. I called and they said that they would ship out a replacement right away. Two weeks go by and I call them again. They told me that the replacement shipped out that very morning. Another week and a half passes and I'm ready to call and complain again. Then lo and behold, it shows up in the mail today.:) I think that they were overwhelmed on orders for this title and had to wait for another supply to fill all orders.

Yeah but still, I'm not getting anywhere after calling them twice. I'm not very fond of paying for nothing.