Store Forum Share Your Shopping Experiences at Stores both Online and Off. Sucks!

Old 06-25-03, 08:34 AM
Senior Member
Thread Starter
Join Date: Jan 2003
Location: Charlotte, NC
Posts: 891 Sucks!

I don't know if this is the place for this so please forgive me if it is not. But does indeed suck!

I placed an order on 6/19 and it still has not shipped and after talking to a CSR on the phone I was informed it isn't scheduled to ship for another 3 days! Now this isn't something that was on back order it was a new release.

I don't have any problem with their stores but their online service sucks! This was the last time I ever order from and I wouldn't have used them this time, but didn't offer what I wanted.
mlemmond is offline  
Old 06-25-03, 08:36 AM
Groucho's Avatar
Join Date: Mar 2000
Location: Salt Lake City, Utah
Posts: 70,829
You can say that again. They lost a TON of customers when they screwed everybody over on the recent Die Another Day promotion.
Groucho is offline  
Old 06-25-03, 03:35 PM
DVD Talk Hall of Fame
Join Date: Oct 1999
Location: not CT
Posts: 9,618
I still love them.
BigPete is offline  
Old 06-25-03, 04:06 PM
DVD Talk Limited Edition
Join Date: Jun 2001
Location: Hughson, CA
Posts: 5,160
Once in a while I'll bite on which usually doesn't bite IMO.
victant is offline  
Old 06-25-03, 06:36 PM
DVD Talk Legend
Join Date: Jan 2001
Location: Times Square
Posts: 12,133
You could probably create a very long list of DVDTalkers who have said "I wont't buy from ......ever again!" filling in the blank with almost any and every etailer there is. Truth of the matter is, there are no "perfect" etailers, and except for a few notoriously bad ones, you simply go for the best prices and hope that it works out.

Just in the past month, people have slammed BB in one thread (for the Die Another Day fiasco) and praised in another (honoring misprice on Chabrol box set) as being better than Amazon.
marty888 is offline  
Old 06-27-03, 03:14 PM
Cool New Member
Join Date: May 2003
Posts: 28
I also have a movie not shipped from them over a week ago. When I called they just said there are in transition to a new web site. I wonder why they did not do the main transition off line so we are not affected. They are not able to even check the status of the order or products even when I called them.
berg0449 is offline  
Old 06-27-03, 05:49 PM
DVD Talk Special Edition
Join Date: Nov 2002
Posts: 1,128
I placed an order for a cd on 6/02, it went into backorder a week later. Monday I received an email saying there was a problem with my order and that I had to call withing five days or it would be cancelled. I called Tuesday and low and behold, they can't check the order status because of the web site redisign. Why would they allow the whole system to be down like that, it's frustrating to say the least. It looks like my order will be cancelled and that I waited a month for nothing.
grenier is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.