Go Back  DVD Talk Forum > Shopping Discussions > Store Forum
Reload this Page >

Best Buy wont take back broken DVD, was broken when opened

Store Forum Share Your Shopping Experiences at Stores both Online and Off.

Best Buy wont take back broken DVD, was broken when opened

Old 06-06-03, 01:31 PM
  #1  
Cool New Member
Thread Starter
 
Join Date: May 2003
Posts: 28
Best Buy wont take back broken DVD, was broken when opened

First off I know that most of the time when you open a DVD its yours. I purchased a DVD at best buy 3 weeks ago. I finally went to watch it. I took it out of the case and put it in my player. It would not work. I checked the disk and it looked fine until I turned it over. The DVD disk is broken on the back side, but not all the way thru. I called B.B. and told them the disk was broken when I first opened it and the clerk said as long as its under 30 days no problem. So I went into the B.B. store and a clerk had to ask the manager. The manager said it was against his policy to take back any DVD. I had even told him I was never able to watch it since it was broken on purchase. I told hime the person that had told me it was ok, but they denied ever talking to me. He said the disk was not originally defective. I am very carefull removing my disks, so I also know it was not my error in opening. After a 10 minute battle I walked out.

I them called Disney and they are sending me the stuff so I can exchange it from them. At least I will get a replacement, but it will take several weeks so several months before I will get to watch it.

What I don't understand is that B.B's policy on the back of my reciept said that they would exchange DVD'd for the same item if defective. I cannot see how a broken disk on opening is not defective. What's sad is that the disk only cost 14.99. I am so mad that they would not take back my broken disk that I wonder if I will ever buy enother from them. If you see my collection they would make more than that back from me within a very short time.


Has anybody else had a problem like this?

In case anybody cares this happened at a store in central Minnesota.

--edit--
I was only trying to exchange the DVD. I also had my reciept with me.

Last edited by berg0449; 06-09-03 at 12:45 PM.
berg0449 is offline  
Old 06-06-03, 02:14 PM
  #2  
Senior Member
 
Join Date: Nov 2002
Location: Tucson, AZ
Posts: 797
You probably just got stuck with a jerk. I would suggest either going to another best buy, or back to that one at a different time and hope you get a different manager. If not, argue with them some more, dont be rude about it, just point out the return policy in the receipt and very direct with them. You could also ask to talk to another manager, maybe you will get someone nicer.
menaz is offline  
Old 06-06-03, 02:25 PM
  #3  
Guest
 
Join Date: Nov 2000
Location: Pittsburgh, PA
Posts: 847
Actually, I'm not sure that a broken DVD would qualify as "Defective". "Defective" to me means a disc that is in "working order", but for some reason or another won't play on your player or won't play a certain feature.

Most of the time, I don't even bother with returning something to the store (unless it's only been a day or two since I was there) and go directly to the studio. For example, I bought a DVD set a few months back that I didn't open until a few weeks after purchase only to discover one of the DVDs was missing...didn't even bother with the store, since I knew they would never replace it...went directly to the studio.
Spooky is offline  
Old 06-06-03, 02:37 PM
  #4  
Senior Member
 
Join Date: Nov 2002
Location: Tucson, AZ
Posts: 797
How do you get in touch with the studio? I received 3 bad copies of Street Fighter from DDD yesterday, I hate having to deal with returns and exchanges online.
menaz is offline  
Old 06-06-03, 02:44 PM
  #5  
Cool New Member
Thread Starter
 
Join Date: May 2003
Posts: 28
In this case it was DisneyDVD. They have the number plastered all over the case and disk, also online at DisneyDVD.com. For other companies check the disk or case and many have a number to call. Some offer free replacements others are low cost replacements.
berg0449 is offline  
Old 06-06-03, 04:08 PM
  #6  
Keeper of the Comfy Chair
 
Join Date: Apr 2003
Posts: 204
Originally posted by menaz
How do you get in touch with the studio? I received 3 bad copies of Street Fighter from DDD yesterday, I hate having to deal with returns and exchanges online.
Customer service numbers for some of the studios are in the stickied thread at the top of this forum.
Cardinal Fang is offline  
Old 06-06-03, 06:08 PM
  #7  
DVD Talk Hall of Fame
 
Join Date: Jun 2001
Posts: 7,766
Originally posted by menaz
How do you get in touch with the studio? I received 3 bad copies of Street Fighter from DDD yesterday, I hate having to deal with returns and exchanges online.
are there any GOOD copies of street fighter???

(im jus keeeeeeeeeding! )
atari2600 is offline  
Old 06-07-03, 01:23 PM
  #8  
DVD Talk Special Edition
 
Join Date: Sep 1999
Posts: 1,507
If a dvd is broken when you open it why would they ahve a problem with exchanging it for the same exact dvd?

capt
CaptDS9E is offline  
Old 06-07-03, 02:14 PM
  #9  
Senior Member
 
Join Date: Aug 2002
Location: Tampa, FL
Posts: 712
It doesn't matter wheather the defect is visible to the naked eye or not, it's still defective. Unfortunately, it seems like this is where the manager is making a distinction. It sounds like the manager only considers a disc defective, if there is no visible damage to the disc and furthermore, and it seems like if there is any visible damage to the disc (cracks, scratches, etc.), he is automatically assuming that it was caused by the consumer, which is total B.S. There are many ways that a disc can be scratched or cracked during manufacturing, packaging, or transit.

I understand that the manager is weary wary of exchanging it, due to the fact that dsihonest people could crack or scratch a disc by misuse, and then could abuse their exchange policy by bringing it back to the store and claiming that it was defective. But just because it is theoretically possible that the disc might have been damaged by misuse, it does not mean that the manager has the right to deny you an exchange. Unless they change their exchange policy, they will just have to take your word for it.

Last edited by spyzdope; 06-09-03 at 03:54 PM.
spyzdope is offline  
Old 06-08-03, 05:51 AM
  #10  
DVD Talk Limited Edition
 
Join Date: Feb 2001
Location: Austin, Texas
Posts: 6,515
Originally posted by spyzdope
I understand that the manager is weary of exchanging it...
Really? He's done it so many times he's physically tired of doing it?
einTier is offline  
Old 06-08-03, 01:31 PM
  #11  
Senior Member
 
Join Date: Jul 2002
Posts: 833
For those of you who don't understand ein Tier's post, he is poking fun at Spyzdope's incorrect use of the word weary. I believe he meant 'wary', which would mean to be on guard.
RonG617 is offline  
Old 06-08-03, 01:55 PM
  #12  
Moderator
 
Groucho's Avatar
 
Join Date: Mar 2000
Location: Salt Lake City, Utah
Posts: 70,585
How ironical!
Groucho is offline  
Old 06-08-03, 06:34 PM
  #13  
DVD Talk Legend
 
Troy Stiffler's Avatar
 
Join Date: Nov 1999
Location: Under an I-10 Overpass
Posts: 20,962
Wait... Did you say that you want to return it, or do an exchange?
Troy Stiffler is offline  
Old 06-09-03, 12:18 AM
  #14  
DVD Talk Ultimate Edition
 
Join Date: Jan 2002
Location: Connecticut
Posts: 4,472
Originally posted by troystiffler
Wait... Did you say that you want to return it, or do an exchange?
That's the only reason I can think of for why they wouldn't take it back. Any of the stores shouldn't have a problem with simply exchanging a broken disc, but they won't do a money-back return.
BJacks is offline  
Old 06-09-03, 06:09 AM
  #15  
Member
 
Join Date: Apr 2000
Location: World of Canucks!
Posts: 244
I had a similar situation with Future Shop up here (owned by the same corp. that owns Best Buy) and it was quite a while when I could actually watch my DVD that started to "pixel" half way through.

First they weren't too keen in a simple exchange, I didn't keep my receipt or anything (now I know better) but I think it was way longer then 30 days. They had my "account" records via my phone number but I mainly stated I'm not trying for a refund but just a copy that I can actually watch and couldn't see what the big deal is. They did the exchange for me with a new receipt
Sc0rPs is offline  
Old 06-09-03, 10:08 AM
  #16  
Cool New Member
 
Join Date: Jun 2001
Posts: 26
Wow, this sounds just like my magical invisible Final Destination DVD that Best Buy sold me a few weeks ago. I was able to finally break the spell and make it work by buying it from Target.

What amused me about the whole thing was I was told to contact the manufacturer. I couldn't find any contact info, so I asked Best Buy corporate. The best they could come up with was "[email protected]". I'm sure glad that when I have to give info to my customers, I have more than the webmaster's email address.
BruteUA is offline  
Old 06-09-03, 12:26 PM
  #17  
Member
 
Join Date: Apr 2000
Location: World of Canucks!
Posts: 244
Ever notice the bigger a chain gets the more stupid they become?
Sc0rPs is offline  
Old 06-09-03, 12:45 PM
  #18  
Cool New Member
Thread Starter
 
Join Date: May 2003
Posts: 28
I was only trying to exchange the DVD. I also had my reciept with me. I believe I can put this one in my large list of managers that are hard handed with returns.
berg0449 is offline  
Old 06-09-03, 08:35 PM
  #19  
DVD Talk Special Edition
 
Join Date: Jan 2003
Location: The Lone Star State!!!
Posts: 1,184
Originally posted by Spooky
Actually, I'm not sure that a broken DVD would qualify as "Defective". "Defective" to me means a disc that is in "working order", but for some reason or another won't play on your player or won't play a certain feature...
I have no idea where you draw your definition of "defective" from but according to Websters it is anything that is "faulty or marked by subnormal structure or function." I think "broken" qualifies as "faulty". Sheesh.
SCHMEGGA is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.