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-   -   Dell is #1 with me now..check this out. (https://forum.dvdtalk.com/store-forum/295752-dell-1-me-now-check-out.html)

TheKobra 05-30-03 05:02 PM

Dell is #1 with me now..check this out.
 
Ok the other day I orderd a 802.11b card from my Dell PDA. I received it yesterday and was not really happy with the speed. So, I called up Dell this morning and spoke with one of the CS reps and asked for an RMA. He told me to keep the item and they would credit back my Dell Card. I made sure I received the credit auth# and called my Dell card. Sure was credited back to my card. Not a bad deal if you ask me. Any one else ever get this deal?

menaz 05-30-03 05:34 PM

Hmmm, I wonder if that would work with a computer :D

"I'm not happy with the speed of my Pentium 4 2.6. I need an RMA"

"We are very sorry, please keep the PC and we will provide you with a full refund"

TheKobra 05-30-03 06:25 PM

I don't think it would on a P4 2.6 but it may on the P4 3.06. hehe

D-Ball 05-31-03 01:42 AM

Re: Dell is #1 with me now..check this out.
 

Originally posted by TheKobra
Any one else ever get this deal?
No, but I'm sure there are people trying to get the same thing now.

Movie_Man 06-02-03 09:40 AM

Most major companies know exactly how much it costs for them to process a customer return. That amount is typically somewhere between $50 - $100. That amount includes the cost of handling the item, processing the return to the manufacturer, etc. Therefore, it is not uncommon for companies to "cut their losses" by not even bringing the part back, because it is actually cheaper for them that way. That's why Dell told you to just keep the part. In addition, it's also possible that a company as huge as Dell may receive full or partial credit from the manufacturer for your part based solely upon your request to return it.

Dave C 06-02-03 01:51 PM


Originally posted by Movie_Man
Most major companies know exactly how much it costs for them to process a customer return. That amount is typically somewhere between $50 - $100. That amount includes the cost of handling the item, processing the return to the manufacturer, etc. Therefore, it is not uncommon for companies to "cut their losses" by not even bringing the part back, because it is actually cheaper for them that way. That's why Dell told you to just keep the part. In addition, it's also possible that a company as huge as Dell may receive full or partial credit from the manufacturer for your part based solely upon your request to return it.
You're right about that.

We buy a crapload of Dell stuff.

The first thing they offer any time we get an RMA is a $200 credit if we decide to keep it.

tanman 06-04-03 12:47 AM

Dell has usually had good service.

When my dad bought his laptop (4 yago) there was a hot pixel which is not uncommon. They sent him another one even before he sent the defective one back. So for a time he had two laptops. That is good customer service.

victant 06-04-03 04:46 AM

RMA=return merchandise authorization

To save time for those, like me, who would have otherwise needed to google it. ;)

atlantamoi 06-04-03 09:39 AM

I've had Dell for 4 years now and I have nothing but good things to say about their company. Except for the Dell dude.

huzefa 06-04-03 07:46 PM

Amazon did the same thing with me a couple of years back when I ordered the Bruce Lee boxset. They had sent me some art picture book instead (msrp: 60), and it weight like 2 lbs. I told them about the mistake, and they told me to just go ahead and keep it. And they sent the boxset by next day air. I turned the book into the local Barnes&Noble and got a couple of more dvd's. Muhahahahha........


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